All Star Dodge Chrysler Jeep Ram - Service Center

Worst customer service ever! I brought our new truck in for warranty. Not only did they loose the truck for a week they told me I had no appointment after spending 30 min on the p I brought our new truck in for warranty. Not only did they loose the truck for a week they told me I had no appointment after spending 30 min on the phone with a service adviser for her to not put the truck in the computer. Waited for 3 weeks for an appointment for them to loose the truck and tell me a lot of stuff is not covered under factory warranty because I waited to bring the truck in. Truck was less than a year old and had 20,000 miles on it and was purchased new from another deal in Jan 2016. The service adviser was rude and did not help at all. I would recommend another dealer. This dealer is just horrible.... More

Run Away, Someone else has what you want. A car is a car and you already know what you want. What you’re shopping for is someone to provide you more information and be able to service that ca A car is a car and you already know what you want. What you’re shopping for is someone to provide you more information and be able to service that car. After all, your about to enter into a long term relationship with that dealership. All-Star Chrysler in Bridgeton, is relationship that I truly regret starting. As an organization, I found them to be the embodiment of every stereotype of a car dealer that you can think of. I was told by a Sales Manager and Body Shop Manager, that I should accept the defect in my vehicle, since it was a common defect. The GSM was unaware of the defect and seemed generally unaware of his product. It took 2 weeks, 9 visits, 8 hours on site, and 3 hours of lost work with an uncompromising standard. I’m so disappointed, I just wish I could give my vehicles back and walk away. In February, I purchased two, 2016 Jeep Cherokees. I specifically chose All-Star in Bridgeton, based on previously meeting one their Sales Managers. I passed other Jeep dealerships so I could do business at All-Star. After owning my two Cherokees for a couple of months, I noticed the hood and the rear hatch were out of alignment. I sent an email to my sales person, simply asking for a point of contact so I could get this matter addressed. My previously helpful and accommodating sales person, never responded. (My guess is because he had already cashed his commission check.) I returned to the dealership and was assisted by a different salesman, who brought my issue to the attention of the General Sales Manager. The salesman then escorted me to various departments until we ended at the body shop. The manager of the body shop told me there wasn’t much he could do to fix, but would try to make it better. The body shop manager, brought me several other Cherokee’s to point out that there were all that way, but he would try. I left my Cherokee in their care and took home a rental. The next day, I picked up my Cherokee. I was disappointed with the results, but accepted it as their “best” and made arrangements to bring my other Cherokee up the next day. I was cautioned again, they would do their best. I even asked if I was the only guy that ever complained about it and was told they adjusted one hood before me. (I Googled “2016 jeep Cherokee hood alignment” and got over 200,000 hits. But All-Star only knows of one before me.) When I picked up my second Cherokee, I was informed that it aligned “better” than the other one. Which was true. (My issue became, how can two identical vehicles not be able to be adjusted the same?) I took this issue to the Sales Manager I knew previously. I was told again, that “they are all that way” and the Challengers have the same issue. (To me, it sounded like a child’s excuse, “But everyone else is doing it.”) He then asked, “Besides all that, how do you like it?” I then told him everything else I was dissatisfied with, such as how I don’t believe the transmission down shifts properly. But a great deal of my frustration has to do with the “tech package”. How the Uconnect 8.4 system functions and interacts with my mobile device. For example, the default position on the “radio” is on. And you cannot turn it off, your only option is to mute or turn down the volume. I find it annoying when I mute the sound system for a conversation and the next time I start the car, it defaults to its previously non-muted status. The Uconnect via Mobile function is unreliable, I have an email box full of notices that the connection failed. Most of all, when using the safety feature of hands free voice to text, the system amends your text message with “… Sent from my Jeep, Uconnect”. Frankly, it’s no one’s business where I am when I’m texting, unless I tell them. Had I known their system did this, I would have walked away. The Sales Manager I was telling this too, said he didn’t realize the system did this, since he never synced his phone to the dealer cars he drove. (I Googled “Uconnect text signature” and got over 57,000 hits, but no one at All-Star knows this) He did, however, offer to set up a meeting with the General Sales Manager so I could discuss these issues. Out of professionalism, I sent the General Sales Manager an email detailing the events and my treatment. When I arrived back to the dealership, I approached the General Sales Manager and introduced myself saying that the Sales Manager was supposed to set up a meeting. The GSM told me that he didn’t know about a meeting and hadn’t read my email. I gave him a moment to read my email so we could discuss how to proceed. The GSM seemed to be very empathetic and accommodating. However, he told me that he didn’t know about alignment issues (200,000 hits) until I showed him on the Cherokee on the floor. He said he didn’t know about the “text signature” (57,000 hits) and the other managers shouldn’t have told me that the issue were “normal”. The GSM went to address the issue with the respective departments, telling their managers to treat it like it was “His” car and asked if I could bring my cars back to be fixed. To their credit, both Cherokees are now fixed to my satisfaction. However, I sent the initial email on April 18 and I will be picking up my second vehicle today, May 3. Both vehicles required two trips to the dealer. I guess the first time, they treated it like a “Customer” car and the second time, they were treated like the “General Sales Manager’s” car. If you made it this far... Zachary Jones is the "Good Guy" in this story. Jason Pritz is the one that blew me off. In the end Scott Hamilton, literally just turned away from me. Your investment, deserves better. More

Happy Customer I had a terrific experience with Matt Harmon when I purchased my Jeep 18 months ago. He made the whole process quick and easy. I hate playing games I had a terrific experience with Matt Harmon when I purchased my Jeep 18 months ago. He made the whole process quick and easy. I hate playing games when it comes to haggling over price but Matt was straightforward with the invoice and when he guessed a little short on the valuation of my trade-in, he found a way to make it up so that my end price was a little less than we previously agreed on. I highly recommend working with Matt! As disappointing as getting safety recall notifications is, the service department has made the whole process as easy as possible. I love the shuttle service. The personnel I worked with were incredibly friendly, especially Anthony Overall. I was repeatedly thanked for doing business with them by everyone I came in contact with. More

Outstanding Service Department I have never had such a pleasant service experience. The Service Manager Jeff went out of his way to make sure I was accommodated. They provided me a I have never had such a pleasant service experience. The Service Manager Jeff went out of his way to make sure I was accommodated. They provided me a rental car while my car was being serviced. More

Allstar experience!! This dealership overall is very easy to do business with. Tex has wonderful follow up and is very personable. All phone calls are promptly returned. This dealership overall is very easy to do business with. Tex has wonderful follow up and is very personable. All phone calls are promptly returned. More

Grade A service my experience with allstar was grade A. They stayed true and accurate to my appointment. This dealership also was very friendly. I had a advisor in se my experience with allstar was grade A. They stayed true and accurate to my appointment. This dealership also was very friendly. I had a advisor in service by the name of jason gross that treated my vehicle as his own. He stayed after hours to help, and worked hard until my service was done and complete! The other advisors were also very nice and friendly as well. I was called on every update and provided with a rental once they started repairs as a complimentary deal. THANKS ALLSTAR!! More

I have taken my cars to All Star Dodge Chrysler Jeep for 10+ years and have always had great service. The employees are courteous and friendly. I always feel they are honest about the services I need- if 10+ years and have always had great service. The employees are courteous and friendly. I always feel they are honest about the services I need- if something doesn't have to be done, they recommend not doing it at that time. They tell me what they would do if it was their car. I've also purchased a car from them and had an equally as pleasant experience. I had done my research, and they were very fair. Would I recommend All Star Dodge Chrysler Jeep for service? Absolutely! More

All star has been great to work with. They are extremely honest and don't try to push on you services that you don't need for your car. We have bought a jeep from them, and take both of our jeeps there f honest and don't try to push on you services that you don't need for your car. We have bought a jeep from them, and take both of our jeeps there for service regularly. They have been nothing but honest and fair to deal with. I would highly recomend checking them out first. More