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Allan Nott Honda & Toyota - Service Center

4.6

366 Lifetime Service Reviews

3500 Elida Road, Lima, Ohio 45807

366 Reviews of Allan Nott Honda Toyota - Service Center

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November 06, 2018

"Great Service Department! "

- Tarheelfan65

I took my car in for repair. We were shown so much respect and were informed of every thing being done. We own 4 Toyota’s but this was a Volkswagen Beetle. It runs like a top! We will never take our cars anywhere else! We love Allan Nott!

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Recommend Dealer
Yes
Employees Worked With
Jeff Sousa
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 07, 2018 -

Allan Nott Honda & Toyota responded

Thank you so much for your kind review! Jeff, and everyone in our service department really strive to give you the best experience so we are so glad to hear that you were highly satisfied! Thank you for being a loyal customer with us!

October 10, 2018

"Excellent sales experience "

- Mike2019

We had always gone to Marion, ohio to by Toyota vehicles. Not anymore thanks to Ben Rees. We had our 2015 Highlander in for normal service and while waiting was looking at the new 2019 Highlander Limited. Well Ben Rees gave us such a great deal with no pressure we bought it. This 2019 highlander limited is just beautiful and drives great, we love it. Thank you for best sales experience we've ever had. You have our business from now on Ben Rees (sales & lease consultant). Michael, Mary Livermore Lakeview, ohio

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Recommend Dealer
Yes
Employees Worked With
Ben Rees
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 11, 2018 -

Allan Nott Honda & Toyota responded

Mike, thank you so much for your amazing review! Your 5 star rating for Ben is much appreciated! We are so glad that we were able to give you such a great experience and we love the feedback from you!! Make sure to call Ben, or any of us here at Allan Nott if you have any questions about your new vehicle, we are more than happy to help! Enjoy your new Highlander!

October 04, 2018

"Out of towners"

- KennyM

My husband and I had stopped for lunch on our way to Cincinnati. Upon returning to the car, it wouldn't start. My Honda is only three years old. We called our dealer in Toledo and AAA. Since the tow truck driver didn't know what the problem was, we had it towed to the nearest car dealer - ALLAN Nott in Lima - 30 miles away. Knowing nothing about the dealership, we were very nervous about the quality of care we would receive as "Out of Towners" without an appointment. The entire staff couldn't have been nicer. Everyone was very friendly and kind. They allowed our dog into the waiting area. Jessica Randall kept us informed of the progress. Jeff, the service manager, followed through with us once the car was ready to go. Everyone was sympathetic to our situation and worked to complete the job in a timely manner. THANK YOU!!!

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Recommend Dealer
Yes
Employees Worked With
Jessica Randall
Oct 04, 2018 -

Allan Nott Honda & Toyota responded

We are so glad that you had such a great experience!! It was our pleasure to help you in this unfortunate event and we are thrilled that we were able to turn it around! If you have any other questions feel free to give us a call! Safe travels to Cincinnati!

September 18, 2018

"6 MO ISSUE RESOLVED"

- 6 mo car noise

After body repairs at a local shop due to an accident and several attempts to find the cause, a 6 month noise/safety issue was resolved by efforts of Tony Buttitta going above and beyond the normal limits of a service consultant. We were very frustrated with the ominous sounding noise and the stance by both the body shop and the dealership that the other should be responsible. Tony convinced the manager at Alan Nott to put in on a lift and look at it. A loose bolt was found immediately and tightened. We have not had the issue since. He is the caliber of employee that should inspire others to do more than just the requirements of their job. We appreciate his efforts and are now very happy customers.

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Recommend Dealer
Yes
Employees Worked With
Tonny Buttitta
Sep 19, 2018 -

Allan Nott Honda & Toyota responded

Thank you so much for your kind review! Everyone at our service department is great but thank you especially for your kind reviews about Tony, he really appreciates it! Feel free to call us with any other questions, we are happy to help!

July 19, 2018

"Exceptional service members !"

- Forever Customer Now !

From purchase to routine maintenance, these folks are the standard of excellence when it comes to customer service. It Always feels like you are top priority here ! I love this place ! Everyone you pass or that passes you is welcoming and ensures you are taken care of. Hats off to you folks , You Are Fabulous ! Keep up the great work !!! If I was rich, I'd buy you all pizza on Fridays !

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Recommend Dealer
Yes
Employees Worked With
Cody Thunberg
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 19, 2018 -

Allan Nott Honda & Toyota responded

Forever Customer Now!, thank you for the five star review! We appreciate your ranking as the "standard of excellence in customer service," that speaks volumes! Our staff works very hard to provide every customer with a great experience at our dealership. We're always in for a pizza party! Thank you for servicing with Allan Nott!

July 08, 2018

"Purchase Toyota"

- Citadel2016

The staff at Allan Nott made purchasing our Highlander an easy experience. As we looked at a different Toyota, they were able to find the exact car we were looking for. A special thanks to Avery for explaining all the new technology on our Highlander. We would highly recommend Allan Nott for purchasing a new Toyota!

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Recommend Dealer
Yes
Employees Worked With
Avery Van Hassel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brett Condon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Kowalski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bob White Sr.
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 11, 2018 -

Allan Nott Honda & Toyota responded

Citadel2016, thank you for the five star review! We're happy to hear that Avery provided you with an easy experience purchasing your Highlander. We greatly appreciate your recommendation! Thank you for choosing Allan Nott!

June 20, 2018

"Service department is the best!! "

- toots

The service department has always been up front and treated me like a person. The staff has been friendly and professional person. I'd recommend this dealership to anyone. Thanks for caring.

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Recommend Dealer
Yes
Employees Worked With
Josh Gould
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Eriq and Steve.
Jun 21, 2018 -

Allan Nott Honda & Toyota responded

Toots, thank you for the five star review! We're happy to hear that your experiences with our service department have been extremely positive. We greatly appreciate your recommendation! Thank you for servicing with Allan Nott.

June 16, 2018

"What can they make worst."

- bathmcp1

I purchased a new HRV ay the end of December of 2017. Took it in for first Maintance and oil change I was told and shown my cabin air filter was torn and needed replaced. The car had 5000 miles on it and I never removed it, how did it get torn. I know they wanted to charge me $50.00 to replace, remember the car had 5000 miles on it. Second time it was in for oil change they cleaned the car out and they scratched the instrument panel the car had 10000 miles. They said they would pay for repairs now their will not. Not happy with Allan Nott. The last honda I purchase from the Findley dealer had no problems. Every time I go to Allan Nott there seems to be a problem. Thursday they changed oil and I took a 400 mile trip keep hearing rattle. I look to find that hood had not been latch. This is not good service. Robert McPheron

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Recommend Dealer
No
Employees Worked With
Marcia Sites
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 20, 2018 -

Allan Nott Honda & Toyota responded

Bathmcp1, we would like to take a moment and apologize for your poor experiences with our Service Department. Those instances are certainly not proud moments for our dealership, but we thank you for bringing them to our attention. We are always looking to grow professionally to better serve our customers, so this review will help make sure that this level of service doesn't happen again. We hope this will not be your lasting impression of our dealership. Thank you for your business.

June 11, 2018

".Service Dept."

- GLC

Service Department took great care of my granddaughter when she took my car in. Even though there was a delay they gave her great service

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Recommend Dealer
Yes
Employees Worked With
NOt sure who helped Claire Clay (Gary) but they did a great job.
Jun 13, 2018 -

Allan Nott Honda & Toyota responded

GLC, thank you for the awesome review! We apologize for the delay in the service drive for your granddaughter. Our team strives to get our customers in, out, and back on the road in a timely fashion. We appreciate your business. Thank you for servicing with Allan Nott!

June 02, 2018

"Poor customer service"

- Seljay

My wife and I were treated poorly. The manner and additude in which we were informed on what could be wrong with our 2017 honda was very bad.

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Recommend Dealer
No
Employees Worked With
Jun 04, 2018 -

Allan Nott Honda & Toyota responded

Seljay, we are disappointed to hear about the poor customer service you received during your service visit. We strive to provide every customer with a great experience. Since you did not receive a great experience, we sincerely apologize. Please let us know what we can do to help ensure that this won't happen again. We hope this will not be your lasting impression of our dealership.

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