After body repairs at a local shop due to an accident and several attempts to find the cause, a 6 month noise/safety issue was resolved by efforts of Tony Buttitta going above and beyond the normal limits of a service consultant. We were very frustrated with the ominous sounding noise and the stance by both the body shop and the dealership that the other should be responsible. Tony convinced the manager at Alan Nott to put in on a lift and look at it. A loose bolt was found immediately and tightened. We have not had the issue since. He is the caliber of employee that should inspire others to do more than just the requirements of their job. We appreciate his efforts and are now very happy customers.
From purchase to routine maintenance, these folks are the standard of excellence when it comes to customer service. It Always feels like you are top priority here ! I love this place ! Everyone you pass or that passes you is welcoming and ensures you are taken care of. Hats off to you folks , You Are Fabulous ! Keep up the great work !!! If I was rich, I'd buy you all pizza on Fridays !
Forever Customer Now!, thank you for the five star review! We appreciate your ranking as the "standard of excellence in customer service," that speaks volumes! Our staff works very hard to provide every customer with a great experience at our dealership. We're always in for a pizza party! Thank you for servicing with Allan Nott!
The staff at Allan Nott made purchasing our Highlander an easy experience. As we looked at a different Toyota, they were able to find the exact car we were looking for. A special thanks to Avery for explaining all the new technology on our Highlander. We would highly recommend Allan Nott for purchasing a new Toyota!
Citadel2016, thank you for the five star review! We're happy to hear that Avery provided you with an easy experience purchasing your Highlander. We greatly appreciate your recommendation! Thank you for choosing Allan Nott!
Toots, thank you for the five star review! We're happy to hear that your experiences with our service department have been extremely positive. We greatly appreciate your recommendation! Thank you for servicing with Allan Nott.
I purchased a new HRV ay the end of December of 2017. Took it in for first Maintance and oil change I was told and shown my cabin air filter was torn and needed replaced. The car had 5000 miles on it and I never removed it, how did it get torn. I know they wanted to charge me $50.00 to replace, remember the car had 5000 miles on it. Second time it was in for oil change they cleaned the car out and they scratched the instrument panel the car had 10000 miles. They said they would pay for repairs now their will not. Not happy with Allan Nott. The last honda I purchase from the Findley dealer had no problems. Every time I go to Allan Nott there seems to be a problem. Thursday they changed oil and I took a 400 mile trip keep hearing rattle. I look to find that hood had not been latch. This is not good service.
Bathmcp1, we would like to take a moment and apologize for your poor experiences with our Service Department. Those instances are certainly not proud moments for our dealership, but we thank you for bringing them to our attention. We are always looking to grow professionally to better serve our customers, so this review will help make sure that this level of service doesn't happen again. We hope this will not be your lasting impression of our dealership. Thank you for your business.
GLC, thank you for the awesome review! We apologize for the delay in the service drive for your granddaughter. Our team strives to get our customers in, out, and back on the road in a timely fashion. We appreciate your business. Thank you for servicing with Allan Nott!
Seljay, we are disappointed to hear about the poor customer service you received during your service visit. We strive to provide every customer with a great experience. Since you did not receive a great experience, we sincerely apologize. Please let us know what we can do to help ensure that this won't happen again. We hope this will not be your lasting impression of our dealership.
Kathy74, thank you for the five star review! We're glad to hear that Steve provided you with an informative and excellent service experience. We look forward to seeing you again! Thank you for servicing with Allan Nott.
BGFalconAmy, thank you for the five star review! We're glad that we were able to make your Sales and Service experience worthy of an A+. Thank you for your recommendation! Thank you for servicing with Allan Nott.
I had to get my oil changed, and I was a little over my mileage for the free services. They still gave me it! Thank God because I had 62 dollars left, and hardly any gas.
Almost cried when the guy told me I owed nothing!
Annie, thank you for the five star review! It was our pleasure to take care of your complimentary maintenance. Integrity is one of our Core Values. All of our employees strive to always do what is right. Thank you for servicing with Allan Nott!