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Allen Chevrolet Cadillac

Monroe, MI

Overview
Employees
Reviews
Vehicles
4.3
1,862 Reviews
We are your Monroe Cadillac dealership serving Toledo Cadillac drivers. At Allen Chevrolet Cadillac, our commitment is to our customers and the community. We strive to exceed your expectations by delivering outstanding customer service and satisfaction while helping support the Monroe community.
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15180 South Dixie Hwy

Monroe, MI

48161

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Showing 1,862 reviews

December 22, 2021

The people in the service department were friendly and we had to use it for the holiday weekend.We brought the truck back the following Monday and it was fixed the same day!,.. Great service! More

by murchiefisher@gmail.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2021 -

Allen Chevrolet Cadillac responded

Hi, murchiefisher@gmail.com! Thank you for the stellar rating. we're happy to hear that working with the team elevated your experience with us. We hope to work with you again soon. Take care! Sincerely, John Allen, General Manager

December 21, 2021

Super friendly and helpful staff, were able to help me purchase a car with ease! More

by NYTHOUGHTS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nolan Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachael Kremnec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Kapp
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Dec 22, 2021 -

Allen Chevrolet Cadillac responded

Hi, NYTHOUGHTS! Thank you for the stellar rating. We're happy to hear that working with the team led to such a positive experience. We look forward to your next visit. Have a great day! Sincerely, John Allen, General Manager

December 21, 2021

Our pick up time was delayed 2 times. We went there to retrieve the vehicle 2 times and were not called either time to up date us or save us a trip. Was told there was staffing shortage. Please call so th More

by LIFECARES
Recommend Dealer
Yes
Employees Worked With
julianna
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Dec 22, 2021 -

Allen Chevrolet Cadillac responded

LIFECARES, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

December 21, 2021

Great Employees ! Excellent Service Department ,I’m a Great Employees ! Excellent Service Department , I’m a CUSTOMER, that had bought / Leased vehicles thru Allen Chevrolet Cadillac for over Forty More

by Joyce.kapp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
. . BOBBY KAPP, sales representative ~, Nathan Davison
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Dec 22, 2021 -

Allen Chevrolet Cadillac responded

Hi, Joyce.kapp! Thank you for the stellar rating. We're delighted and honored to hear that we have been able to serve your for over 40 years now. Your loyalty and trust mean the world to us. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

December 21, 2021

They were very professional and friendly. They got me right in for an oil change, great service! More

by HBERGMOOSER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2021 -

Allen Chevrolet Cadillac responded

Hi, HBERGMOOSER! Thank you for the stellar rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

December 20, 2021

Nice, friendly people!! Fast, quality service!!! Always there when you need them. I highly recommend Allen Chevrolet!!! More

by BMXGYM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not remember to waited on me for oil change
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Dec 21, 2021 -

Allen Chevrolet Cadillac responded

Hi, BMXGYM! Thank you for the 5-star rating. We're happy to hear that your positive experience earned us your recommendation. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

December 18, 2021

Oil change and tire rotation was done in a very fast time frame. I was very pleased. More

by JAXSULIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2021 -

Allen Chevrolet Cadillac responded

Hi, JAXSULIER! Thank you for the stellar rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

December 17, 2021

Follow up was terrible. Very difficult to get a hold of salesperson. The worst customer service I’ve had in leasing or buying a car. I’m a lifetime GM buyer. I will absolutely buy another Cadillac, but n More

by TMANS_1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Becerra
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Kapp
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Dec 23, 2021 -

Allen Chevrolet Cadillac responded

TMANS_1, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

December 16, 2021

Dealership have no problem with the oil change center was great now it sucks having to wait an hour to get your oil and tires changed. More

by COACHKEVIN99
Recommend Dealer
Yes
Employees Worked With
Have no idea what the names are but they were great.
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Dec 17, 2021 -

Allen Chevrolet Cadillac responded

COACHKEVIN99, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

December 16, 2021

Great customer service Alayna, Daniel and Nick were awesome to work with!!!! Will definitely recommend them!!! Thank you all for what you did for me!!! More

by POPG316
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Nolan Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alayna Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Ruiz, Tina White
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Dec 17, 2021 -

Allen Chevrolet Cadillac responded

Hi, POPG316! Thank you for the stellar review. We're happy to hear that working with Alayna, Daniel, and Nick earned us your recommendation. We look forward to your next visit. Safe travels! Sincerely, John Allen, General Manager

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