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Allen Chevrolet Cadillac - Service Center

Monroe, MI

4.0
941 Reviews

941 Reviews of Allen Chevrolet Cadillac - Service Center

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April 22, 2022

great service, I recently visited for first oil change and tire rotation, they were very quick. I was disappointed oil life was not reset, and DEF fluid was not topped off as I was told it would be. More

by RICHCICERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nolan Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Kimbrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Allen Chevrolet Cadillac responded

RICHCICERO, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

April 22, 2022

Outstanding service. Will always recommend this dealer and I don’t trust anywhere else! Love them! More

by SKAMPFER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hillary Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Kampfer, Nicole Harbison
Apr 25, 2022 -

Allen Chevrolet Cadillac responded

Hi, SKAMPFER! Thank you for the stellar rating. We're delighted to hear that your positive experience earned us your recommendation. We look forward to your next visit. Safe travels! Sincerely, John Allen, General Manager

April 19, 2022

Great place for service best mechanic in town really knows we hat he is doing. Will definitely go back More

by duanekathy21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Halsey
Apr 20, 2022 -

Allen Chevrolet Cadillac responded

Hi, duanekathy21! Thank you for the stellar rating. We're delighted to hear that your positive experience earned us your loyalty and trust. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

April 18, 2022

Made an Appointment for an oil change for 11am, got there at 10:45 . l got my truck back at a few minutes before 12. a hour is too long to wait for a oil change. it was much better when you could j More

by LDEMARIO
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't know
Apr 19, 2022 -

Allen Chevrolet Cadillac responded

LDEMARIO, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

April 18, 2022

Under construction so things aren’t running smoothly. Over an hour to get my oil changed and tires rotated with an appointment More

by tryjac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know who I sealed with
Apr 19, 2022 -

Allen Chevrolet Cadillac responded

tryjac, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

April 16, 2022

This is the friendliest, most organized dealership I’ve dealt with. I’ve had an incredible hard time finding people who actually care to make sure I’m happy with my vehicle. Sarah especially was the most h More

by Allardjeana924
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hillary Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Kampfer, Nicole Harbison
Apr 18, 2022 -

Allen Chevrolet Cadillac responded

Hi, Allardjeana924! Thank you for the 5-star rating. We're happy to hear that working with Sarah earned us your recommendation. We hope to work with you again soon. Safe travels! Sincerely, John Allen, General Manager

April 11, 2022

Good Service The woman at the desk was very nice and professional. Got an oil change on my Chevrolet 3500 got home open the hood mechanics gloves were still in my motor could’ve became a problem. More

by Kclong2513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hillary Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Kampfer, Nicole Harbison
Apr 12, 2022 -

Allen Chevrolet Cadillac responded

Hi, Kclong2513! thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

April 08, 2022

I had a scheduled apt for 11:30 to replace the latch on my console. At 12:35 I asked the Rep to see how long it would be. The car was sitting in the bay looked as if it was being worked on. Nobody there. More

by DARLENE2564
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sara Kampfer
Apr 11, 2022 -

Allen Chevrolet Cadillac responded

DARLENE2564, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

April 05, 2022

Had a sensor problem that kept popping up but never showed up on their diagnostics and they wouldn’t fix it unless it did and I had to pay for it and then a week later on my trip to Tenn. it happened a More

by superwoman2u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hillary Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Allen Chevrolet Cadillac responded

superwoman2u, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

April 03, 2022

Great service very knowledgeable service technician. Would recommend to you. In and out in the time specified. Fair price More

by duanekathy21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Halsey five star
Apr 04, 2022 -

Allen Chevrolet Cadillac responded

Hi, duanekathy21! Thank you for the 5-star rating. We're happy to hear that working with the team earned us your recommendation. We hope to work with you again soon. Safe travels! Sincerely, John Allen, General Manager

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