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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.7
951 Reviews

951 Reviews of Allen Chevrolet Cadillac - Service Center

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March 07, 2021

When an unexpected defect was discovered the team took ownership of the problem and went over the top to correct it. Excellent service with friendly and capable team More

by RMAYNARDMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Berg
Mar 08, 2021 -

Allen Chevrolet Cadillac responded

Thank you for sharing your story with us. We are very glad that we were able to make things right and correct the issue for you. Safe travels! Best, John Allen, General Manager

March 07, 2021

I thought everybody did above and beyond I was very impressed with the service thank you. I’m going to make sure I tell my family and friends! More

by t.r.tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nolan Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Allen Chevrolet Cadillac responded

Thank you for your positive review. We're so glad that our team was able to make your experience here a great one. We appreciate your business and hope to see you again soon! Best, John Allen, General Manager

March 07, 2021

I’ve always have had a nice experience when using Allen for purchasing my vehicles or leasing. Craig has always went above and beyond to make sure i get into the car i preferred More

by TLEABHART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April Seger, Keith Cousino, Danny Ruiz
Mar 08, 2021 -

Allen Chevrolet Cadillac responded

Thank you for your continued business with us, we truly appreciate it! We're so glad to hear that Craig was able to assist you in finding a car you wanted. We wish you all the best with it! Best, John Allen, General Manager

March 06, 2021

Very pleased with the courteous service.They informed me what had to be repaired, when it would be repaired , and why it had to be repaired. The repair was completed earlier than promised. Marvelous Team! More

by swinkey_mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Mar 08, 2021 -

Allen Chevrolet Cadillac responded

Mary, thank you for the positive review. We're glad to hear our service team was able to get your car back out on the road quickly and efficiently. We appreciate your kind words and look forward to your next visit! Best, John Allen, General Manager

March 05, 2021

Very professional. Listens to your concerns and follows through. Like the coupons sent for services needed. Wait time is reasonable for service being preformed. Courteous service. More

by MRILLSTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Ellison, Keith Cousino
Mar 08, 2021 -

Allen Chevrolet Cadillac responded

Thank you for taking the time to leave us a 5 star review. We're so glad that your service visit was a good experience and we hope to work with you again sometime! Best, John Allen, General Manager

March 05, 2021

It was my first time getting an oil change with them and they were great. They made me feel comfortable and let me know everything they were doing. Great job guys! More

by M.RUSHLOW2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Mar 05, 2021 -

Allen Chevrolet Cadillac responded

Thank you M.RUSHLOW2020 we are glad you loved your experience here and cant wait to have you back! Best, John Allen, General Manager

March 04, 2021

I would give this business more than 5 stars if possible, 100 percent customer service and quality, amazing job, really enjoy a company who actually cares for there customers. More

by THOMASRUTLEDGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Cousino
Mar 05, 2021 -

Allen Chevrolet Cadillac responded

The nature of our business is to treat every customer the way we would want to be treated! We cant thank you enough for the excellent review and look forward to seeing you again in the dealership soon! Best, John Allen, General Manager

March 03, 2021

They were fantastic from start to finish! The car was fixed in time promised. The service staff was amazing and friendly and very helpful too! More

by manning18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Mar 04, 2021 -

Allen Chevrolet Cadillac responded

We greatly appreciate your kind review, manning18. Thank you for choosing Allen Chevy Cadillac and we hope to work with you again sometime! Best, John Allen, General Manager

March 03, 2021

Great team over there at Allen Chevrolet Cadillac everyone is extremely helpful they go out of their way to make sure that your satisfied love the service department just a great team all around! More

by Sir Rock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nolan, Keith Cousino
Mar 04, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Best, John Allen, General Manager

March 02, 2021

Oil change was done fast and correct. Kind and courteous staff. Will be returning here for future service needs. Glad I talked to one of the guys I work with about bringing my truck in. More

by SHAFERJL112311
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Mar 03, 2021 -

Allen Chevrolet Cadillac responded

SHAFERJL112311, thank you for the wonderful feedback. I am happy to know that you've enjoyed our staff and services. Please come visit us again soon. Best, John Allen, General Manager

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