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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.7
951 Reviews

951 Reviews of Allen Chevrolet Cadillac - Service Center

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February 23, 2021

Happy with the service work,but very disappointed with the COVID 19 prevention protocol 1. Service manager was wearing a mask at all times 2. None of the employees were wearing mask or PPE. 3. No si More

by DMMARTINEZ4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Feb 25, 2021 -

Allen Chevrolet Cadillac responded

Thank you for your concern and comments. We take this matter very seriously and apologize for the inconvenience. The safety for our customers and employees is very important. We will make sure our staff continues to take all necessary precautions to provide a safe and comfortable environment for all of our guest. We appreciate your business. Sincerely, Allen Chevrolet Cadillac Management Team

February 22, 2021

My vehicle had an adverse reaction to the big snow storm we just had. I called the shop on my drive home with my concerns, they told me to stop in and were able to deice my car within min. More

by COURT4282
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Feb 22, 2021 -

Allen Chevrolet Cadillac responded

COURT4282, thank you so much for your positive comments about Allen Chevrolet Cadillac! We hope to be of service to you again! Take care! Best, John Allen, General Manager

February 22, 2021

Very good service that is performed quickly. It is better than going to those quick oil change franchises. In addition, the price is right!! I recommend you! More

by Acalloway7139
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Feb 22, 2021 -

Allen Chevrolet Cadillac responded

Acalloway7139, we are happy to hear that you had a pleasant experience with us and that our service staff was very attentive! Thank you for your positive feedback and for recommending us. Best, John Allen, General Manager

February 20, 2021

Always felt comfortable and welcomed!! Been a long term customer bought last 8 vehicles from Allen Chevrolet and never have been disappointed. Great service and personable. More

by STRATPLYR66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Allen Chevrolet Cadillac responded

We appreciate this five-star review, STRATPLYR66. Let us know if we can do anything else for you. Best, John Allen, General Manager

February 20, 2021

Very knowledgeable Service Technician who did quality work treating the vehicle with the same respect he would his own. Service advisor and my salesperson walked me through the Chevrolet rewards program More

by JLARMOR01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn, Craig, Big Chris, April Seger, Keith Cousino
Feb 22, 2021 -

Allen Chevrolet Cadillac responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Best, John Allen, General Manager

February 20, 2021

Was able to get in quickly. Everything was great they explained everything they were going to do before they did.. Everyone at the quick change are amazing. More

by PERFECT_ROSE77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck, Keith Cousino
Feb 22, 2021 -

Allen Chevrolet Cadillac responded

Thank you for your kind words PERFECT_ROSE77, we appreciate your business! Best, John Allen, General Manager

February 20, 2021

I didn't write essays in high school and I'm not going to write one now. Spent too much money to be required to wrute one now. More

by kc1bud
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Feb 22, 2021 -

Allen Chevrolet Cadillac responded

Your 5-star review is greatly appreciated, kc1bud. Have a wonderful day, and happy driving! Best, John Allen, General Manager

February 20, 2021

Quick, friendly service for an oil change and tire rotation. Clean waiting area with refreshments. Even with two other cars in front of me, I was in and out in less than 45 minutes. Highly recommend t More

by COLLEENRODGERS9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Feb 22, 2021 -

Allen Chevrolet Cadillac responded

COLLEENRODGERS9, We're pleased to hear everything was completed to your satisfaction! We hope you continue to choose Allen Chevrolet Cadillac for all your vehicle needs! Take care! Best, John Allen, General Manager

February 19, 2021

I have always had a great experience taking my cars to Allen Chevrolet. The express lube is quick, reasonably priced and convenient. Chuck Holland and his team do a wonderful Job!! More

by Mike W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Holland
Feb 22, 2021 -

Allen Chevrolet Cadillac responded

Thanks for the great review, Mike W! We're thrilled to hear how smoothly your experience went with us! Best, John Allen, General Manager

February 19, 2021

My car was having an issue and the guys at Allen Chevy fixed it up quickly! Will go back for service needs. Will recommend to a friend More

by ndesmet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Feb 22, 2021 -

Allen Chevrolet Cadillac responded

ndesmet, Thank you so much for your amazing 5-star review! We are so happy to hear our team was able to help you. Best, John Allen, General Manager

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