Allen Samuels Chrysler Dodge Jeep Ram FIAT

After a few "hiccups" during my purchase experience (nothing major at all, but I'm a perfectionist) I almost chose to go to the people who usually service my car. Then I decided that the hi experience (nothing major at all, but I'm a perfectionist) I almost chose to go to the people who usually service my car. Then I decided that the hiccups weren't too bad so I'd give the service department a try. Michael met me at my car smiling and ready to help me choose the correct services I needed for my mileage. I had a visor clip that had cracked and I had already ordered a replacement and asked if I got the piece from the parts department if they would install it for me. He was more than happy to do it...for no charge. It was before 8, so I told him I'd get the part for him as soon as they opened. He told me that they'd go over and get it, not to worry. They had a very nice air conditioned waiting room with complimentary coffee and vending machines. Their courtesy driver noticed my Starbucks cup, and asked if I'd like him to take me for a refill since no one else needed anything. When my car was finished, Michael explained the ticket to me (not that it was necessary, their tickets explain what all the services were for) I used a promotional ticket to get a car wash for $1. When I went out to get in my car, I was amazed. It looked more like a detailing job than just a wash. I almost just drove out of the parking lot high on my good luck, but I wanted someone to know how fabulous the service department was. I went in the main building and asked to speak to a manager or assistant manager who was over the entire operation. The General Manager, Ted, ,met with me immediately, not even knowing what I wanted. I let him know the service department had just saved him a customer with their superb, over-and-above service and told him about my hiccups during purchasing. He had already become aware that that department was making too many errors and closed it. I will reccommend this dealership to everyone. If you are looking for a new or used car, or service Allen Samuels Dodge Chrysler, Jeep Ram is the place to go! More

We appreciated the customer service we received at Allen Samuels in Waco. It was not a high pressured sales environment like many dealerships. They answered the questions we had and then let us freely go an Samuels in Waco. It was not a high pressured sales environment like many dealerships. They answered the questions we had and then let us freely go and browse the inventory. We ended up trading our vehicle for another used vehicle and they graciously worked to get the payment that we had originally requested. The new dealership on HWY 6 & 84 is a comfortable and cool environment with many helpful employees. More

I would strongly recommend Allen Samuels Dodge to everyone. I was so impressed at the professionalism, availability and response from my sales person BJ. Our initial communication was via phone where everyone. I was so impressed at the professionalism, availability and response from my sales person BJ. Our initial communication was via phone where I shared with him what I was looking for and within less than 30 minutes he called me back with some options and pricing. After meeting with BJ in person and spending some time in the dealership I felt at home! Everyone is the dealership was extremely friendly to both me the buyer and my 6 year old daughter and mother. Even though I am almost 40 years old my safety is still the number one concern for my mother. BJ was very thorough in educating us on the safety features for my vehicle and the longevity of the vehicle. Allen Samuels Dodge drove more than 200 miles to bring me the exact vehicle I wanted. The exact color and features. It was just like I had created the vehicle from scratch and they FILLED the order perfectly! I was very impressed with the management team at the dealership. BJ's manager, David was very involved and available to me throughout the process. David helped me work with pricing to achieve an affordable vehicle. I was given a good trade value for my vehicle. More

Everyone was great! Hossain really did what he could to get me a great deal. They even took my rental car back to the enterprise. Super helpful! get me a great deal. They even took my rental car back to the enterprise. Super helpful! More

I was content with the level of customer service I recieved. The employees were all very helpful and I never felt pressured to buy. I will recommend this dealership to all my friends. recieved. The employees were all very helpful and I never felt pressured to buy. I will recommend this dealership to all my friends. More

I went to Allen Samuels looking for an affordable and dependable used car. After my initial visit, it appeared that my financing would not go through, so I returned home with a promise from Orlando (my dependable used car. After my initial visit, it appeared that my financing would not go through, so I returned home with a promise from Orlando (my salesman), that he would continue to look into other options and vehicles to fit my needs. A few weeks later, I received a phone call from Orlando letting me know that he worked something out with the finance department and had also found some very nice vehicles within my search criteria. I went to the dealership that same day, and that evening drove home in my "New Used" Jeep! I love it! He really made me feel like I was priority and not just another customer. I appreciate everything he and the dealership did for me! They are by far the most customer friendly dealership around! More

Great job- did everything they could to make the deal work for me. I am in love with the Fiat convertible and they willingly took my mini cooper on a great trade in. work for me. I am in love with the Fiat convertible and they willingly took my mini cooper on a great trade in. More

Oveall experience was great. Very friendy. I was able to leave the dealership with the vehicle I wanted and at the price that was affordable. leave the dealership with the vehicle I wanted and at the price that was affordable. More

DJ is great, got a car I never would have gotten without his help...Everyone was friendly. Looking for to dealing with them for all my service. his help...Everyone was friendly. Looking for to dealing with them for all my service. More

Orlando was very great at listening to my needs and concerns. He went above and beyond the call of duty to get me into a new vehicle that was safe for my children, at a great payment. concerns. He went above and beyond the call of duty to get me into a new vehicle that was safe for my children, at a great payment. More