Allen Samuels Chrysler Dodge Jeep Ram FIAT

My truck has 100,000 mile powertrain warranty. It was taken in at 30,000 miles for rearend noise and pinion seal was pouring oil. Pinion seal was replaced oil was topped off. At 45,000 miles rearend is h taken in at 30,000 miles for rearend noise and pinion seal was pouring oil. Pinion seal was replaced oil was topped off. At 45,000 miles rearend is howling and making noise. Service advisor said it wouldn't be warranty because they found water in rear end. They stated that the water probably didn't get in it when the seal was out so there will be no warranty. However the oil was NOT checked just topped off. Service manager recommended that I turn it in to insurance and they would fix it. More

I took my truck in for some service work and a recall to be fix but could not get waited on. The service writer walked pass me three times waiting on people that come in after me finilly after the fourth tr be fix but could not get waited on. The service writer walked pass me three times waiting on people that come in after me finilly after the fourth trip he stoped and ask if I have been waited on and then told me to go inside and someone would help me in a little while. This is the same problem I had with the old WACO DODGE a very bad service department. I will keep driving a little farther to get better service at a better dealership. More

During the processing of the purchase the price changed,and the service department has a about 2-4hour wait time each time I went to add my upgrades...document everything when doing business with A changed,and the service department has a about 2-4hour wait time each time I went to add my upgrades...document everything when doing business with Allen samuals jeep More

We had traveled an hour to look at Ram 1500 Quad Cabs. After using their internet department we were given a pretty good price, better than anywhere else by several hundred dollars on same vehicle. We wor After using their internet department we were given a pretty good price, better than anywhere else by several hundred dollars on same vehicle. We worked out all of the deal, trade value, and options. We wanted to continue to look and were awaiting the title of our vehicle we own outright for several weeks. During that time we considered other options at their dealership on similar vehicle (color, upgrades, etc), but were thinking about buying more vehicle and trusted them since we had already been treated pretty well. After going back and forth with Wendy for 2-3 weeks, we finally received an email from her stating that she felt it pointless to look for different vehicles and that she was done vesting any time into our deal. Im sorry, but if I told customers that I couldnt work for them to earn their business they would take it somewhere else, what a crock. In the end we decided that we might have found our best deal on the original vehicle we had looked at on their lot. So, after submitting for financing we were more than a bit shocked at the final details. The finance department called to tell us that the selling price of the vehicle had gone up by a few hundred dollars, and that the trade value of our vehicle had gone down by $500. After speaking to Wendy about the APR (5.9%), which is ok, but we have excellent credit we wanted a lower rate, which we had discussed with her in person, she said let me see what I can do. She comes back on the phone in less than a minute and says done deal. Seems fishy, that they didnt offer us the lower rate initially. And if not mistaken in the State of Texas, dealerships can add as much as 3% to interest rates obtained from lenders and are quite certain that this was the case at Allen Samuels Waco. We had asked for one dealer installed option through them especially when the price seemed like a decent deal. Funny though, in the end that number went up by almost 20% when all was said and done, then funny again, I speak to the sales manager and he tells me that it was actually less than what they had quoted by 20%. Which is it, are you just selling parts at astronomical mark ups or what, they should communicate better amongst themselves. Overall they make me a bit leary, just keep one eye on their team, and the other eye on the first available exit......youre gonna need it. More