Allen Turner Chevrolet - Service Center

from loaner to fixed vehicle.... From the time I was offered my loaner. I had some really great service. I was impressed by the offer and then was very happy to discover that my car From the time I was offered my loaner. I had some really great service. I was impressed by the offer and then was very happy to discover that my car only needed another 4 or 5 days and then the condenser was fixed and ready for me to pick up. Pick up was fast. They were practically waiting with my keys in hand. More

Just don't care about customers unless they pay. I came in on April 20th with a letter describing the issue my car was having. It took a bit to locate the special service in the system they said I w I came in on April 20th with a letter describing the issue my car was having. It took a bit to locate the special service in the system they said I was covered just make an appointment. Three employees said I was good, the front tech even checked with a person in the back to verify. The person said "we cant find the recall letter, but since you have the letter and the issue you described we will help you out". Another employee actually found the special issue in the system and said "you are covered just make the appt" then went into detail on my recall. I asked if they wanted to diagnose my car while i was there and the check engine light was on they said "no, we will check it on your appt date". I arrived on time for my appt on April 25 at 9am they said it would take a few hours. A day and a half later I received no calls, but I called 8 times with nobody returning my call even when I talked to the GM, who sounded as if I was inconveniencing him, and still did not receive a call back. The second time I called,on April 26, I was talking to the front tech on the phone and the service tech over heard the conversation and then talked to me about my car and notified me that there is something wrong with my throttle body and it is not covered under the special warranty. I was told it was caused by water intrusion into an electrical panel. The leak was in my windshield, and if they replaced the part then they would not get paid the $1200 for doing the work. I then spoke to the service manager and he explained the same thing. I felt as if the service department did not want to do the work and blew me off for a day and a half until they found a reason to NOT do the special recall. I did not pay a diagnostic fee because they said it was not a full check, but a partial check. A day and a half for a partial check and a reason why not to do a service they may not get paid for. So now I am stuck just waiting until the issue presents itself again and hoping I'm not on the highway or going at a high speed when it occurs. GREAT service for a customers safety and who currently own 2 Chevy vehicles. I also owned a Monte Carlo that I traded for the impala I am having the problem with. Maybe it's time to go back to import. More

Quality work Great dealership with a friendly staff. My husband and I have brought our vehicles here a few times and have never had any issues. We'll continue to k Great dealership with a friendly staff. My husband and I have brought our vehicles here a few times and have never had any issues. We'll continue to keep taking our vehicles here. More

Quick and friendly service The service center was very friendly and got my car back as soon as I got there. I will be returning for my next 5k mile oil change. The service center was very friendly and got my car back as soon as I got there. I will be returning for my next 5k mile oil change. More

Always thoughtful Megan was really helpful and friendly and made sure that everything was covered and she made sure I knew what my car needed and what could wait til ne Megan was really helpful and friendly and made sure that everything was covered and she made sure I knew what my car needed and what could wait til next service. I really appreciate their hard work. More

Love the online appointment system! Great Service! I scheduled my appointment online and waited at the dealership while they changed my oil and rotated my tires. The lady at the reception was very frie I scheduled my appointment online and waited at the dealership while they changed my oil and rotated my tires. The lady at the reception was very friendly and had me taken care of in no time. More

Excellent service! All I needed was a tire replaced as part of the deal when I bought a used car there but I was impressed by the professional and friendly service. The All I needed was a tire replaced as part of the deal when I bought a used car there but I was impressed by the professional and friendly service. They took my car back right away and had it back to me quickly. They also have a nice lobby to hang out in while you wait. More

Oil change Just drop the vehicle off on the way to work, and pick it up on the way home. And I don't have to get rid of the used oil or clean up the mess. Just drop the vehicle off on the way to work, and pick it up on the way home. And I don't have to get rid of the used oil or clean up the mess. More

Parts not available Made appt for oil change and recall/campaign repair. Dropped off my car night before and was called next morning saying unable to conduct recall repai Made appt for oil change and recall/campaign repair. Dropped off my car night before and was called next morning saying unable to conduct recall repair because parts not available/never ordered. NOTE: Received email confirmation prior to appt date saying appt was for oil change and recall repair. In addition I was originally told the recall repair would take 4 hours, but now am told it will take 8 hours. More

Caring service Went in the service department 5 min before closing with a dead battery, they went out of there way to replace the battery even though it meant overti Went in the service department 5 min before closing with a dead battery, they went out of there way to replace the battery even though it meant overtime. More