Allen Turner Hyundai - Service Center

Great service. I was able to get a nice vehicle with warranty even though my credit situation wasn’t the best. warranty even though my credit situation wasn’t the best. More

I previously wrote a great review for Allen Turner I previously wrote a great review for Allen Turner Hyundai, but I'm afraid my subsequent experience has made me rethink my review. I bought a 202 I previously wrote a great review for Allen Turner Hyundai, but I'm afraid my subsequent experience has made me rethink my review. I bought a 2022 Kona SEL. I with my mother, we're both older black women, and we were kind of hesitant, thought maybe we should have a male with us, but the sales portion went fine; why not? I was paying non-negotiable "COVID supply line" prices, had immediate financing, paid for all the options on the car taking it as is, got the Perma-Plate and all the add on warranties and sundries that finance suggested. Unfortunately, as I happily cruised off, I did not realize that my sales person, when convincing me that the luggage bars were something I could remove myself if I did not like them, did not lock the end cap back. See, these racks have a plastic cap with a metal lock on the end of each side of both racks. He took the cap off to show me how it worked, then put it back on and replaced the keys in the glove compartment. Back home in Tampa, I noted one day that the right passenger's side cap to the luggage bars was gone. I had no idea when it happened. I had the car washed twice in the month since I bought it, and I visited both car washes. No one had collected a part for this car. See, this was a last resort, because as the cap LOCKED ON WITH A METAL LOCK TO METAL PARTS ON THE BAR, I didn't really think that could happen, particularly without any damage to the metal beneath. The car washes didn't appear to have anything but the fabric or whatever that touched the car. I checked with Hyundai here, and was told that the cap was not sold separately and that it would cost me $400 to keep the look of my month old vehicle and render the bars useful again. I figured I'd certainly get help from the dealership. After all, this was an plastic part, with the Hyundai logo (even though I was told it was an "after-market" part) and that somewhere there has to be a barrel full of these things, right? I called Allen Turner Hyundai, and a very nice young woman said that sure, we can get that for you, and quoted me a price of first 40+ dollars. She checked with a supervisor, and came back to the phone triumphantly stating that it would only be 10$ and some change. I was naturally elated; I'm a person that can't just drive around with a missing cap like that without it bothering them, especially with as much as I paid for that vehicle. It was even better when I was able to move my upcoming trip to Pensacola to simply pick up the part before it was shipped. When I got there, I had my mother with me. We both were well aware that this issue came from the salesman not locking the cap. As I walked in, an employee at the service counter listened to what I had to say, and laughed when I suggested that a storm or car wash or something could have torn the metal lock asunder. He directed me to parts, where I spoke to the specialist there. He, too, said that it had to have been left unlocked, as it wasn't possible for a car wash to do it. He flat out said IT WAS NOT POSSIBLE FOR A CAR WASH TO DO IT. He brought me the ordered part, and it was the wrong one. It was a small circular cap that fits on top of the bars. I explained it was the wrong part, and he looked confused, I'm sure, because if that little thing with plastic tabs wouldn't come off in a car wash, how did something locked on with a metal lock?? He told me that at this point he couldn't help me anymore, and that I needed to talk to sales. I found my original salesman, and explained the situation. He looked uncomfortable, of course, and told me he'd have to speak to his manager. He then came back and said that there was nothing he could do, that the part had come off in the car wash. At this point, I was sorely regretting even mentioning a car wash, but I thought that good sense had to prevail. I asked to speak to his manager. I was led into an office where a man that I do not now see in the current lineup of managers on the Allen Turner web site was standing. I told him that his salesman had left the cap unlocked on my luggage rack. I DID NOT ASK FOR IT TO BE COVERED BY WARRANTY. All I wanted was a solution about the cap; I would pay for it, but there had to be a way to not pay for the whole rack. This man looked me in the face and told me that he couldn't do anything for me because it had come off in a car wash. I asked him very clearly if he was saying that the locked cap was pulled off somehow in a car wash and he said yes. I asked if that was his final answer, and he said yes. I contacted Hyundai Customer Care to open a case. At first, they forgot to put my case in at all and closed it. I called back, was apologized to, and was assured my case was rolling and I'd be called back in 5 business days. In 7 business days, I called back and was told I'd be called back the next day. In 2 more days, I got an email from Customer Care. They said that the manager told them that I STATED THAT THE CAP HAD BEEN "BLOWN" OFF BY A CAR WASH. This "manager" lied; I said no such thing. I am pursuing this, but my attitude is completely changed about this dealership, sorry to say. More

Everyone very friendly from service desk ,to the sales person Frank ,who we have been dealing with person Frank ,who we have been dealing with More

Terris Rease is an excellent Representative, Ambassador for Allen Turner. I always feel so welcomed as I bring my car in for Servicing. Terris is knowledgeable and takes great care of me every time I visit for Allen Turner. I always feel so welcomed as I bring my car in for Servicing. Terris is knowledgeable and takes great care of me every time I visit the Dealership. More

Terris Rease represented the ideals of Service and honesty as he attempted to solve my problem which was an engine that was recalled. The engine Did not qualify for factory recall. But Mr. Rease did a honesty as he attempted to solve my problem which was an engine that was recalled. The engine Did not qualify for factory recall. But Mr. Rease did all that he could to help. A gentleman More

My experience has been exemplary. I have had many oil changes and various services over the past few years with Allen Turner. Top shelf customer service experience every time without exception. I appre changes and various services over the past few years with Allen Turner. Top shelf customer service experience every time without exception. I appreciation the professionalism and graciousness. Five stars! More

Kim goes above and beyond to take care of every customer. She makes customers feel like family, not just a customer. She makes customers feel like family, not just a customer. More

Everyone there is professional and kind . They are always going above and beyond for the customer. I do all my service there . I will always buy from Allan Turner Hyundai!!!!!!😀 going above and beyond for the customer. I do all my service there . I will always buy from Allan Turner Hyundai!!!!!!😀 More