Allentown Kia - Service Center

Worst service department I have ever had to deal with. Had a 5pm appoitment for a simple tail light replacement. Waited an 1 1/2 to complete. I asked them 45 mins. Into the repair how long to complete. Th Had a 5pm appoitment for a simple tail light replacement. Waited an 1 1/2 to complete. I asked them 45 mins. Into the repair how long to complete. The answer was soon. Instead of getting out of there chair and checking the employee just sat there and said again, soon. Customer service sucks. More

Lose your paperwork and your parts Bought a car here 2 years ago. Big mistake. Everytime I have come in for warranty repair. Service always rights down the wrong reason over the phone a Bought a car here 2 years ago. Big mistake. Everytime I have come in for warranty repair. Service always rights down the wrong reason over the phone and they never seem to find a copy of my warranty. After waiting for 5 and a half hours the Tuesday they told me they didn't have the part and it would be ordered. Its now Friday and they don't know where the part is. More

waiting time wasn't long the tech came to see me before fixi very friendly atmosphere is quite nice very clean everybody ask if you need help the sales person who helped me get my car asked how I'm doing and ask very friendly atmosphere is quite nice very clean everybody ask if you need help the sales person who helped me get my car asked how I'm doing and ask ed about my daughter which she was there when I purchase my vehicle More

Done right and with a smile I drive approximately 65 miles each way for my Sorento to be serviced. All 3 service advisors are great, mine is Don Pernsley he takes the time to exp I drive approximately 65 miles each way for my Sorento to be serviced. All 3 service advisors are great, mine is Don Pernsley he takes the time to explain what is being done and all that is done to my KIA. Don't just take my word for it try their service and I'm sure you will be satisfied. More

timely accurate service Informative..go the extra mile. .stand to their word. .are always a pleasure to work with..i need to get the name of the mechanic. What an all around Informative..go the extra mile. .stand to their word. .are always a pleasure to work with..i need to get the name of the mechanic. What an all around pleasure to work with him even if it does end up costing me money. More

2 repair issues addressed and taken care of.. Don, in service dept. Very helpful with 2 problems with my Forte...twice in one week there were repairs needed.. Everything wss taken care of .. Don, in service dept. Very helpful with 2 problems with my Forte...twice in one week there were repairs needed.. Everything wss taken care of .. More

Good service As soon I get there I get taken care of fast. When they are done my car is washed before I leave . Great job guys thank you. As soon I get there I get taken care of fast. When they are done my car is washed before I leave . Great job guys thank you. More

I'll come back Excellent communication w service advisor then thru service manager. Work was completed ahead of schedule and was done correctly. Only small issue wou Excellent communication w service advisor then thru service manager. Work was completed ahead of schedule and was done correctly. Only small issue would be cost but I believe that is true everywhere. More

Great service The team at the Service Department are always super fast and efficient amd not to mention always friendly and courteous. The work is always completed The team at the Service Department are always super fast and efficient amd not to mention always friendly and courteous. The work is always completed correctly the first time and always have coupons for me! I LOVE YOU GUYS! More