Allstar Kia of San Bernardino - Service Center

2 minutes ago NEW I locked my keys in the trunk! Nobody could open it! I had it towed to Kia San Bernardino and had the most incredible service! EVERYONE was very polite and so helpful and kind to Nobody could open it! I had it towed to Kia San Bernardino and had the most incredible service! EVERYONE was very polite and so helpful and kind to me. They did an amazing job getting me into my car which was no small feat! They worked so hard and persisted when met with several challenges! I was really stressed when I arrived and was treated with such kindness, it meant so much to me!! Mike, and his entire team, showed such generosity, and I will pay it forward. There are good people in this world, and a bunch of them work at Kia San Bernardino! This is the best experience I have ever had at a service/dealership center. I can't express my gratitude enough!! Go here for all your Kia needs!! They should be very proud of their success in providing excellent service!!! More

Done being taken advantage of First, I have to say Chris, the service writer, is very friendly, professional, and shares useful information such as, "You should call for an appoint First, I have to say Chris, the service writer, is very friendly, professional, and shares useful information such as, "You should call for an appointment because the website doesn't work well." He could probably do better somewhere else. Also, the sales department was great. It's the service department that makes me never want to go back. I made an appointment to get my hatchback fixed, brought it in, and was told it has to be an all day appointment made over the phone. If the website doesn't work, then please let me know before I arrange for a day off and a long drive (I live in the mountains, it's well over an hour each way). Then it took a month and a half to get said appointment. I showed up for my appointment, and an hour and 36 minutes later I'm told they did not order the part while we had been waiting, and so I need to make another appointment but maybe I can try my luck tomorrow. I'm already having trust issues with this crappy prospect. It made me recall a previous service during which time I was told they changed my cabin air filter yet it still smells used (after a winter of no AC), and the time that I was told they changed all my windshield wipers but the rear window wiper was very obviously the same, since the blade part of the wiper was torn and hanging on one end. Then, I remember the disappointing alleged free wash that left a lot of dirt and dead insects. Fully intact. And I was inclined to think that they must have just changed the front wipers and not the rear, or it was probably just a pressure washer and doesn't remove dirt. Clearly, I need to stop being so understanding. I once worked in a drydock when I was enlisted in the Navy and I know first hand that pressure washing is powerful enough to blow soundproof tiles off slimy, seaweed-covered submarines if someone does it correctly. I'll be going somewhere else for my car service from now on. Also, I'm not sure how three stars show up from one for friendliness. It wasn't my doing. More

No-Star Service Schedule Auto Repair Or An Oil Change In San Bernardino At Allstar Kia Thanks to our convenient online booking system, you can schedule service at th Schedule Auto Repair Or An Oil Change In San Bernardino At Allstar Kia Thanks to our convenient online booking system, you can schedule service at the state-of-the-art service center at AllStar Kia San Bernardino. For everything from simple oil changes, windshield wiper replacements, fluid checks, and brake services, to more involved car repairs, you can rest assured knowing your favorite Kia vehicle is in good hands with our Kia service department in San Bernardino, California. Looking for premium auto parts for a specific auto repair? We also have a parts department stocked with genuine OEM parts at competitive prices. To learn more about everything we have to offer, call our service center near Riverside, CA. This is the ad, where does it say diagnostic services must only be scheduled by phone...Online appointments allow scheduler to list problems...Service Tech says they "don't read those." After waiting 8 days for appointment--with problems clearly stated (3 warning lights)--they could have called beforehand to clarify..."Online appointments are for basic things only, like oil changes." This is second time a bit of consideration would have appeased me, calls prior to appointments would have avoided this rating...maybe. More

Service dept. is worst I've experienced, ever!! Dear Owner David Choi, I brought my car in due to 1) a sound I keep hearing when the car is idle, 2) the driver side mirror had fallen out of the hou Dear Owner David Choi, I brought my car in due to 1) a sound I keep hearing when the car is idle, 2) the driver side mirror had fallen out of the housing, 3) a computer software update that I was advised was needed. Chris began to excuse away the sound as possibly related to the Turbo devise getting noisy (forgot the name of the device). He also stated that the mirror is not repairable and would cost $600 to replace (he had not even looked at it yet). This was all spoken to me before stating their would be a $120 fee whether they heard the noise of not. So I cancelled the noise from my work order since it comes and goes. Instead, I said, just tell me if the mirror needs to be repaired or replaced. He said that is still a $120 fee. Of course, I opted to just get the computer software update and took my care to Exclusive Auto in Yucaipa (Awesome Service!!) They replaced the mirror (the mirror was only $165) and advised that they would listen for the sound while they had the car for free. If they were to hear it, they will give me a quote. This was a much more reasonable alternative. Mr Choi, I will never return to your establishment again and will definitely advise my friends and family of the poor service. More

Service dept. is a joke. I took my Kia Rio in because my ignition was not working. Still under warranty they wanted me to authorize $120.00 just to check it. I would have to I took my Kia Rio in because my ignition was not working. Still under warranty they wanted me to authorize $120.00 just to check it. I would have to spend the whole day there. They also said it might take more time for them to inspect it. They don't even have the courtesy to use the shuttle if you live 20 minutes away. I have had problems from the beginning. All they say is there isn't anything wrong with it. Its their way of not honoring their warranty and their cars they sell you. I hope everyone who thinks about buying from them, thinks twice. More

Quick and convenient service I had a broken lock on my trunk. I called and they fixed it that same day with no cost due to my warranty. Thanks :) I had a broken lock on my trunk. I called and they fixed it that same day with no cost due to my warranty. Thanks :) More

Makeing apointment for engine lite Well i had a engine lighte go on a 2018 kia forte i bought from crapy kia .man they said i would have to come in on 29 of aug just for engine lighte . Well i had a engine lighte go on a 2018 kia forte i bought from crapy kia .man they said i would have to come in on 29 of aug just for engine lighte .and that i would wait all day just for engine light .joush.the service guy really .well if they dont fix it by 12 noon iam out of ther xxxx em.not even the owner cares.i try to talk to him jerk More

DISHONEST LIERS RUDE N INCONSIDERATE Id give you all a BIG FAT ZERO N YOU KNOW WHAT I TAKE BACK ALL MY COMPLIMENTS TO N ABOUT THE OWNER DAVID CHOI I WAS NOTHING BUT A GREAT CUSTOMER N U A Id give you all a BIG FAT ZERO N YOU KNOW WHAT I TAKE BACK ALL MY COMPLIMENTS TO N ABOUT THE OWNER DAVID CHOI I WAS NOTHING BUT A GREAT CUSTOMER N U ALL IGNORED ME THREW ME UNDER THE BUS LIED TO ME I WILL NEVER RECOMMEND ANYONE TO YOU ALL AND YOU KNOW WHAT IT WAS A BLESSING THAT I DIDN'T GET A VEHICLE FROM YOU ALL I GOT A BRAND NEW CHEVY CRUZE FULLY EQUIPPED N NOT A LEASE ITS A PURCHASE ITS BEAUTIFUL ITS A 2017 AND ITS A LOT LESS THAN YOUR GARBAGE N HUNK OF JUNK YOU ALL BLEW IT YOUR LOSS IS SOMEONE ELSE'S GAIN IF THIS IS HOW U TREAT UR REPEAT N NEW CUSTOMERS FORGET IT WE GREAT PEOPLE DON'T NEED YOU YOUR CRAP YOU'RE ATTITUDES LIES DECEIT AND CARS FROM DEBORAH LASQUADE More

rattling sound coming from front of my car I purchased a used 2014 corolla after only having the car for a few weeks I noticed a rattle taping type nose coming from the front when going down a I purchased a used 2014 corolla after only having the car for a few weeks I noticed a rattle taping type nose coming from the front when going down a step hill or going over bumps so I took it back and drove around the block with a service technician come to find out the steering rack need to be replaced all cover under there worrity can't thank u guys enough car is running and driving just great vary pleased with the car More