Allstar Kia of San Bernardino - Service Center

A Not Covered Rattle My wife bought a 2016 Kia Rio and it developed a unusual rattle. Not the normal wear and tear rattle something is broke. I brought it in and was told My wife bought a 2016 Kia Rio and it developed a unusual rattle. Not the normal wear and tear rattle something is broke. I brought it in and was told by the tech that yes that's a weird rattle and that it won't be covered because after 12,000 miles they don't cover rattles, speaks, and the like only if something is broke. So after debating with them they agreed to look at it for a discounted rate. I brought it in they drove the car enough to use a quarter tank of gas and couldn't find it. So the tech and I took it around the block surprise we hear the noise. Brought it back then was told it was lunch so I would have to wait for them to look at it. Then after about 5 hours total he said they didn't find anything. We again drove it around the block I heard the noise twice but he says he didn't hear it. He decided not to charge me good thing they did nothing. The noise has gotten to the point it rattles all the time. I have now been told to leave it and they will look at it for 109. Have told them several times I can't leave it but whatever. Now I ask if something is broken it should be covered no answer. A rattle is one thing but if it's broke that should be covered buy still no answer. You get a Kia for the warranty but the first time we have trouble it's not covered. Avoid this place nice to your face but seem shady behind your back. More

Worst Dealer and Experience I recently purchased a vehicle on 9/21/15. Since the purchase I have received nothing but poor customer service by all employees except one named Mark I recently purchased a vehicle on 9/21/15. Since the purchase I have received nothing but poor customer service by all employees except one named Mark he has been great. One employees Ralph in the service department went as far and raised his voice to me when I inquired about the issue of my vehicle and its repair. I have never been treated so disrespectfully and poorly by a place of business. There is an issue with the air conditioner and ventilation system on my brand new 2016 Kia Sportage, I have had the car for less than 30 days. The vents do not close causing all smells of exhaust to come into the cabin. Service advised me the issue cannot be resolved although the vehicle is still under warranty and not to run the air, turn the vents away from my face. Would you call this a solution? I have already contacted the manufacture of Kia and they stated this is not accurate and should not have this issue. Allstar Kia refused to send my car to another Kia for another second opinion. According to Allstar Kia all 2014-Kias will have this same issue with the air vents and I should take the car as is! More

well first to start off, i bought a 2012 kia optima about 10 months ago from this dealership. the sales person that was helping me was a very nice an respectful man. i went to get my first oil change which w 10 months ago from this dealership. the sales person that was helping me was a very nice an respectful man. i went to get my first oil change which was free and i made an appointment. i got to the dealership when i was suppose to and the SERVICE MANAGER said i did not have an appointment. i told him i made one this appointments 2 weeks earlier. he basically called me a liar an said i would have to wait for an opening. i waited almost 3 hours an they still didnt get my car in. i was very frustrated so i got in my vehicle and left. the other problem i am having is the tires! i have 15k on these tires and they are not good anymore. i went to the dealership again 8 months later and talk to one of the managers about the tires. i told him u guys put a tire that has no mileage guarantee on a 25000 dollar. he said he cant do anything about it so i have to buy new tires now. keep in mind im leasing this vehicle!!!!!!!!!!!!! i wouldnt recommend this dealership to anybody. More

When I took my Kia van in o be checked the service representative was rude in my opinion. He wrote up my service order and I had 2 items that needed to be Che ked and he told me that it was going to representative was rude in my opinion. He wrote up my service order and I had 2 items that needed to be Che ked and he told me that it was going to cost me $98 for each item they were going to look at which I felt was crazy just for them to look at my car. Kia sucks and I wil never buy another Kia again The sad thing is I was in the market to buy and I also wanted to look at the KiA Optima but not any more. I went across the street to he Mazda dealer to make my purchase. More

Dave (could be Dan)[Young gentleman] always makes thakes the time to discuss my concerns and makes sure that they are taken care of. In my opinion he puts the customer first with not pressure. He takes the the time to discuss my concerns and makes sure that they are taken care of. In my opinion he puts the customer first with not pressure. He takes the time to go over what was done and resolve any questions if needed. More dealers need people like him. More

I did not purchase my Kia from the dealership but have had reason to use the service department on 2 occasions. Both times the Service Department was friendly, helpful, and knowledgeable. Surprisingly t had reason to use the service department on 2 occasions. Both times the Service Department was friendly, helpful, and knowledgeable. Surprisingly they were less expensive for one repair than my regular mechanic. (The other repair was under warranty so I'm unaware of the cost) Overall a very nice experience. More