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Alma Ford - Service Center

Alma, MI

4.6
46 Reviews

46 Reviews of Alma Ford - Service Center

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June 13, 2025

DJ and the service team are amazing. They listen, take time to explain and are quick to schedule service(s). I recommend Alma Ford to everyone I know! More

by callylower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DJ Mullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2025

Service is always great! They always let me know everything that’s going on with my vehicle and have it done in a timely manner! More

by zbbe18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DJ Mullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2025

Service department was great. Oil change and rotation was done in a timely fashion. Service advisor made sure I understood what needed to keep my vehicle in working order. More

by allymomma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike DeLong
5.0
This rating includes all reviews, with more weight given to recent reviews.
DJ Mullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abbey Tomaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hamp
June 05, 2025

Great place service dept is a great help for the costumer would recommend Alma Ford and Lincoln to my friends. More

by DOUGLASVANHORN6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DJ Mullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2024

Went in for a recall on my Explorer. While it was being completed they discovered other issues. I waited for the estimate for the additional repairs for over an hour and it still wasn’t More

by Laura
Recommend Dealer
Yes
Employees Worked With
DJ Mullins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew, Shelley, & Ed
Aug 05, 2024 -

Alma Ford responded

Thank you for sharing your recent experience, Laura. We understand your time is valuable, and we regret any inconvenience caused by a delay during your service appointment. If you would like to speak with a Service Advisor further about your experience, please let us know. We appreciate you trusting us with your business.

January 26, 2021

Very unhappy with customer service area they never answer the phones and when you call service department they were once a very good place to buy and service your cars quality has dropped why down. More

by rhonda cowdrey
Customer Service
Recommend Dealer
No
Employees Worked With
Not sure that is the person that runs the area., Mike Ambuski
July 22, 2020

Oil change, tire rotation. Tire valve stems leaking. Power the experience received was excellent. Only wish last year could have been the same as this one. Was disappointed with service provider and had consid More

by feltmanilla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ parts manager was excellent! Wish more managers were as thorough, informative, and respectful as DJ, T.J. Hodges, Jim Britting, Mike Ambuski
Jul 24, 2020 -

Alma Ford responded

Thank you for giving us the opportunity to earn your business! We are very glad to hear that you had a positive experience on this visit!

July 20, 2020

Service Very polite quick friendly, had me signed in and knew what had to be taken care of. Thank you TJ. Very nice job. Pete Sabo More

by psabo1936
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
T.J. Hodges
Jul 24, 2020 -

Alma Ford responded

Thank you for taking the time to share your experience with us! Was there anything that we could improve upon in the future to give our customers a five-star experience?

July 16, 2020

I appreciate them getting me in ASAP, due to my brake controller broke while on vacation and just before going out of State. Excellent service! More

by byrnesmj1
Recommend Dealer
Yes
Employees Worked With
DJ , Dave Blasko, Mike Ambuski
Jul 16, 2020 -

Alma Ford responded

Thank you for taking the time to leave such a great review! Please don't hesitate to let us know if you need anything else in the future!

July 03, 2020

They are a great group of people. James figure out what was wrong with my truck before I could take my daughter home. He had it fixed and waiting for me to come back and pick it up. Awesome More

by jerry12guage
Recommend Dealer
Yes
Employees Worked With
James Barnaba , Mike Ambuski
Jul 06, 2020 -

Alma Ford responded

Thank you for the great review and for giving us the opportunity to earn your business!

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