Anchorage Chrysler Dodge Jeep Ram Center

I called this dealership on Saturday, August 22 at 11 am to find out if they were open and able to do an oil change. I was informed that they in fact were open and would be able to take my truck as long as to find out if they were open and able to do an oil change. I was informed that they in fact were open and would be able to take my truck as long as I arrived by 2 pm. So I told my husband, lets head into town, as we live in Chugiak, to get the oil change our 2018 Ram needed. We arrived at noon and to my surprise, the gentleman at the service counter, which was entirely taped off, stated "we aren't taking any more vehicles today." I stated, "This is why I called. I was told that as long as I got here by two, there would be no problem. Someone is going to be changing my oil ." He responded, " Let me go check the wait time." A different person came out and told my husband and me that he would take our truck as I was told on the phone, but that it would be a three-hour wait. My husband said that was fine as long as there would be no other issues. The gentleman took our keys and said he was going to go get information from our vehicle then pull it into the back. We watched him go out to our truck open the driver door, start the truck, then my husband and I went to the waiting area and decided to order an Uber. Some thirty minutes later we step outside to wait for our Uber and to our surprise, there sits our truck still in the drop off bay, idling, with the door wide open, unattended. Highly unacceptable. I went back to the service desk and ran into the same gentleman who had started the truck. I asked him where were my keys were and why was my truck left running for half an hour. He apologized and said I'll move it to the back now, I was still speaking to him as he was out the door and to my truck. I went back to my husband and told him what had just happened and we agreed that we needed to talk to a manager. At that time our Uber arrived which we had to cancel. We asked to speak with a manager and were told there is no service manager available on the weekend. We stated that we needed to speak with someone in charge who could help us with our situation. We waited in the sales area while all the salesmen stood there staring at us. When a manager, Gabriel Zorea finally came out to us, he was of no assistance. We told him what had happened and all he said was " I'm sales, I don't know Service's procedures. What do you want, an oil change or your keys?" I guess once your purchase is completed at this dealership, all customer service goes out the window. We ended up having Mr. Zorea go get our keys and he came back to us stating that "I'm having it pulled up for us right now". We ended up leaving extremely dissatisfied. We went to get an oil change elsewhere and found out that at our 30,000-mile service that was performed in May, Our coolant hadn't been topped off and was dry, and the front differential was leaking due to not having bolts properly tightened. We put 5,000 miles on our truck after this service. It was making a squealing noise similar to the sound of needing power steering fluid, every time we would turn and jerky every time gears were changed. At that time, in May, we were told this was from the tires being rotated for the first time since our purchase in 2018!! We religiously took our RAM in for service at this location and had never had the tires rotated. We paid near $800 for that service!!! This could have been disastrous for us!!! We have kids we transport in this vehicle that due to poor service could have left us stranded and out thousands!!! This location could have cared less. This is the second time that we have had serious complaints about this service department and nothing seems to change. It only gets worse. Nothing gets better, only worse. We will not be back to this location EVER again. More

So pleased with my experience at the dodge dealership. As well as my whole interaction with Ruben Diaz. He made our buying experience very pleasant and family feeling. He did an amazing job making sure we go well as my whole interaction with Ruben Diaz. He made our buying experience very pleasant and family feeling. He did an amazing job making sure we got what we wanted and didn’t push for anything less. I would come buy a car from him again. More