Anchorage Chrysler Dodge Jeep Ram Center

Not so great service I went in to the dealership in August as a young single gal trying to buy a newer car for this first time by myself. I wanted a Jeep Grand Cherokee, b I went in to the dealership in August as a young single gal trying to buy a newer car for this first time by myself. I wanted a Jeep Grand Cherokee, but it was a little pricy for price range. So the dealer took me straight to this beautiful blue jeep Cherokee with only 5000 miles. What I thought was a great deal has turned into a nightmare! With my father being a mechanic, I was so proud of myself to have done this on my own... To find a such a great car on my own that seemed like a sound deal. Only 2 weeks after I bought it the check engine light came on as well as all the other bells and whistles. It was a nightmare trying to even get my car into the shop as I live 200 miles away. I finally get it in after the check engine light goes off and on about 3 different times in a week and a half time span. They sent it back to me- not fixed. Told meit was a "soft ware update" so I should come back in a month. I then also had my transmission disengage while driving on the highway. I tried accelerating and my car when not move. It then leaps forward almost hitting the car in front of me. Did some research, apparently this type of jeep has known issues for transmission failure. Luckily, my father being a mechanic called and wanted info on previous service records cause it didn't sound right to him.He finally gets it out of them that they all know exactly what car I have because it has an inch thick file and some were surprised it was even put back on the lot. Great. Now I have a car that has been in and out of the shop since day 1 with the original owners. I've had my car in the shop 3 times in the 2 1/2 months I've owned it, with the last time giving it to them was 3 weeks ago and it has not been fixed so I've been driving around a rental. Overall, I am not happy with my experience. They sold me a vehicle with known issues that they have not been able to fix. My beautiful blue car is pretty much a lemon. The managers we've have contact with have been helpful in this process- however, we've had negative experiences in other departments I am now aware that this issue is common and that the mechanics and techs are doing the best they can, however, the customer service in resolving my issues is far from acceptable. I feel taken advantage of, especially after being referred to this dealer by a close friend. My college graduation present to myself has been but a nightmare that has cost me days of missed work to drive in and 1200 miles on my new car alone. Now we are considering going through the lemon law, which we need the service records in order to prove that the car has been in the shop 3 times for the same exact issues. They told us that we have to call Chrysler headquarters to get them... Well we did that and they informed us that they do not in fact have them but my dealership has them. And by law, they are required to give those to us. So now we are also being lied to. I find it hard to have faith in this company if they are lying to me. All I want is the truth and assistance so I can get this taken care of and have a safe and functional car. I'm praying they make this right. More

A++++++ Car Buying Experience!!! George was the best!!! We did everything over the phone, even finding me the car I wanted. The only trip I took to the dealership was to sign papers a George was the best!!! We did everything over the phone, even finding me the car I wanted. The only trip I took to the dealership was to sign papers and pick up the car! George handled all the paperwork ahead of time. I was in and out in less than a hour! Best car buying experience EVER!!! Highly, highly recommend George and Anchorage Chrysler to purchase your next vehicle! More

Great car buying experience! Ray was a great sales person. He was very kind and honest and put in the extra effort to find the car that we wanted. Even when he couldn't find it at Ray was a great sales person. He was very kind and honest and put in the extra effort to find the car that we wanted. Even when he couldn't find it at first he took us around the lot and didn't give up until he found something close to what we wanted :) we were extremely pleased with how determined he was and felt bad cuz he kept running back out into the cold and snowing November night. His manager Jason was really nice too because he helped us find the right options for financing and put in the extra effort also to get us a good monthly payment and apr. My wife and I would absolutely recommend this dealership and ask for Ray! More

Such a breeze! I was able to get a great car, at a great price, Gabriel Zorea and Caleb Maxwell were super helpful and it was a breeze going through the entire proce I was able to get a great car, at a great price, Gabriel Zorea and Caleb Maxwell were super helpful and it was a breeze going through the entire process! Thanks for everything guys! More

Amazing experience with George at Anchorage Chrysler We just purchased a used 2012 Jeep Wrangler Unlimited and traded in a 2015 Jeep Wrangler 2 door. Working with George was super easy, pleasurable, and We just purchased a used 2012 Jeep Wrangler Unlimited and traded in a 2015 Jeep Wrangler 2 door. Working with George was super easy, pleasurable, and made the interaction pleasant, quick, and would definitely recommend working with George and purchasing your next vehicle at Anchorage Chrysler Dodge. More

Excellent Car Buying Experience We had an excellent car buying experience. Caleb Maxwell was the consummate professional; he showed us many trucks and SUV's - everything we wanted to We had an excellent car buying experience. Caleb Maxwell was the consummate professional; he showed us many trucks and SUV's - everything we wanted to see. He ran from one end of the lot to the other even in freezing cold weather to bring vehicles for us to test drive. We found his personality very pleasing and refreshing; he has an excellent sense of humor and is quite knowledgeable about the vehicles he's selling. It took two days to make our decision and thanks to Caleb and Anchorage Chrysler we found the perfect truck for us. More

outstanding. thay really care My salesman Mr. Dale Robinson really stepped up to the plate. I really messed up my credit. I was not an easy customer. He was able to make maricles h My salesman Mr. Dale Robinson really stepped up to the plate. I really messed up my credit. I was not an easy customer. He was able to make maricles happen. He didnt stop until he found a great deal. I drove off with a 2016 jeep and with decent interest rate. The whole team was very professional. I definately recomend this dealer. They were believe me the only dealer in town to treat me with respect.. thanks Dale Michael More

Goes out of the way to help Van helped me get my 2015 renegade, was super helpful, offered to pick me up, and worked with with my schedual. Was trying to get a model that wasnt i Van helped me get my 2015 renegade, was super helpful, offered to pick me up, and worked with with my schedual. Was trying to get a model that wasnt in stock and called me as soon as it came in. Went to the other dealerships in town and they treated me like a walking commission. At Anchorage chrystler doge jeep they just want to help me find the best vechile to suit my needs. Will go to him again for my next purchase and tell all my friends. More

Where is the "Easy" button??? Wow. There is not enough time in my day to describe how thankful I am to the crew at Anchorage Jeep. I have purchased many cars in my lifetime, and th Wow. There is not enough time in my day to describe how thankful I am to the crew at Anchorage Jeep. I have purchased many cars in my lifetime, and this was bar none the easiest experience I have EVER had. I even kept telling my husband, "So, when is the bad news coming?" It never came. We walked in there late on a Sunday night, it was snowing and cold. The Jeep I wanted to see was BURIED behind 6 other cars. "JMAC" didn't miss a beat. He said, "No Problem!" and busily uncovered the car I came to see. He explained every feature on the car and was extremely knowledgeable! JMAC was personable and enjoyable to work with. Travis, the manager, was a cool cat. He was more than accommodating and understanding of our needs. He made promises and guess what? DELIVERED! We ended up having to go back the next day due to the banks being closed, and when we went back-George stepped in and assisted us due to JMAC having a prior appointment. He was awesome, I mean- fabulous! He answered all of our questions, offered suggestions, and gave thorough explanations. Tony in finance was quick and efficient. The whole crew at this dealership really offered one stop, stress free shopping. I would refer anyone to Anchorage Jeep!! We are very appreciative of your help JMAC, Travis, George, and Tony!!!! THANK YOU-We are absolutely thrilled with our purchase!!! More