Anchorage Chrysler Dodge Jeep Ram Center

I’m not really sure where to even start with this dealership. There’s some seriously questionable ethics and lack of knowledge here. If you are forced to go here (due to lack of dealers in the area) dealership. There’s some seriously questionable ethics and lack of knowledge here. If you are forced to go here (due to lack of dealers in the area) be very aware and watch them closely - ask for all paperwork before and after transaction to make sure work charged was actually work completed. I brought my diesel in for a def issue - originally it was diagnosed as the filter needed changed. I was told to come back the next day around 10am and it should be completed. I arrived at 10am and waited over 2 hours before asking for clarification in which I was told they now had to replace the PM sensor, NOx sensor, and SCR. Because the vehicle was already near limp mode (limited speed after a certain amount of miles) I wasn’t able to get a second opinion and authorized the work. The communication during this repair was absolutely awful. The service advisor failed to update me costing me two extra days at a hotel and in a car rental (my vehicle is a conversion van which I was using to travel through Alaska). I had to drive an hour to Anchorage just to get a status update from the service manager. Then the finger pointing started the technician was blaming the service advisor and the service advisor was blaming the technician. I dealt with the service manager and was able to get an estimated date - which would be two additional days. After the repair the vehicle needed to come back multiple times for the same repair they kept saying the parts were failing (according to the technician this is normal). I tried to get them to at least check for other errors that could be causing the failure as I was being told by other certified dealers out of state that this was unlikely. On my second visit David the technician told me the dealership never replaced the PM sensor and that he would replace it after hours. I found that concerning being as I paid for a PM sensor in the original repair. I had no choice but to again approve this repair as the vehicle was nearing limp mode. The service manager Todd claims it was done on the original repair so there’s a huge discrepancy there. On my third visit to the dealership for the same thing I was told by the service manager that a different technician had fixed the issue. This Technician said I would have enough def to get home (over 4500 miles) and not to add any def to the tank until I made it back to my state. I was advised by other certified techs, again out of state, not to do that as it would drain my tank causing a bigger issue. I felt as if the dealership just wanted me out of their hair and lacked the knowledge to fix the issue. I accepted the repair knowing I would need to take it to a different dealer outside of Alaska, concerning being as I paid over 5k for this repair. The vehicle did not make it home without a def refillI and eventually the vehicle threw the same code. I’m being told by other certified dealers that the repair done at Anchorage Dodge was done incorrectly not just once but 3 times and possibly not even the issue for the code in the first place. The technicians at this dealership have an extreme lack of knowledge and questionable ethics, therefore; I cannot give them a positive review and would advise avoiding them at all costs. More

This gentleman was very friendly helpful and very attentive during his time of helping me. attentive during his time of helping me. More

I took my 2023 RAM 1500 into the shop today to have it serviced for the following: 1. Oil leak- in which I was later informed I had a “loose filter”. I personally did the oil change myself and have don serviced for the following: 1. Oil leak- in which I was later informed I had a “loose filter”. I personally did the oil change myself and have done so for over 20 years with no issues. After I observed oil in my driveway, I double checked the tightness of the plug and filter and found them to be tight. Now if the oil filter was leaking from the seal, I probably would’ve noticed oil around the filter; it was bone dry. 2. Turn signal recall issue which was confirmed my last visit (early October)for a separate recall. I was informed by service tech Justin Arkell that the part would arrive in approximately two weeks. During my visit today I was informed the part was being slowly being manufactured and the issue would not be repaired with no timeline. I was charged $177.70 for the service which was not covered by the warranty. At this point I will not buy another RAM and am considering a trade in for another manufacture. More

I went for an oil change and tire rotation, and they didn't torque my tires or secure wheel caps! I drove off and of course went back when I heard the noise and felt the wobbling. Then, they left my Jee didn't torque my tires or secure wheel caps! I drove off and of course went back when I heard the noise and felt the wobbling. Then, they left my Jeep tools from my glove box on my seat. I don't have the doors on my Jeep, so they easily would have gone flying out. Luckily, I hadn't driven too far when I noticed them. This is unacceptable and SO dangerous! I incurred damage to my rims. I was told they would replace the damaged rims, but they are discontinued. All 5 of my rims now need to be replaced. I was told they would cover that cost. They gave my $1,000 but that's not enough to cover 5 rims, and not even close to the same quality I originally had! I found some crappy ones that were at least the same color for $1,600. I was told by the service manager (Craig) that they would cover the difference, so I ordered them. When I got to the store to pick up and pay I called the dealership and was told by the service manager's boss (Todd) that they would not pay. He told me that the $1,000 was to "make me whole again" and it took explaining several times that it simply was not enough. By the end of the conversation, Todd admitted that it was not enough to "make me whole again" and get my Jeep back to the same condition it was prior to the damage they caused, but he wasn't giving me more money. I'm now out $600 for crap quality rims I don't even like! When I went back to the dealership to have them installed, I confirmed several times on the phone and in person (during this entire situation) with Rob, Craig, and Todd that the mount, balance, and alignment would be covered for free. But when I got a call from the mechanic installing my rims, he said Todd told him that I would not be getting the alignment covered. I had to talk to Cory, and I think he took care of it because when I picked up my Jeep all services were covered. However, I'm still out $600. I only ever wanted my Jeep to be back in the condition it was before the dealership damaged it. I'm a USAF mechanic, so I understand human mistakes, and while this is an UNACCEPTABLE mistake that is not only BASIC maintenance, it's potentially life threatening. I'm not going after the mechanic's job. I just want the $600 to cover the rest of the cost of the rims. I work 2 jobs in addition to being active duty. I work hard for the money I earn, and I really don't have $600 to pay for rims (especially rims I don't like and are poor quality), yet here we are. I was stuck with them due to the dealership's negligence and deception. I don't want to be the person that consistently posts on social media about my bad experience, but I will. I'm in deep with the base (JBER). I have significant reach amongst the Army and Air Force personnel. I'm embedded within the local Jeep community. I also volunteer and am active in the Anchorage community. I can't get better rims to make up for this xxxxty situation, but at least you help by not making me pay out of pocket for YOUR negligence. Anchorage Chrysler Dodge Jeep RAM you need to do better! P.S. Rob was excellent throughout this whole ordeal. He's always been great, and he deserves a raise. Craig should probably retire, and Todd should be reprimanded and suspended without pay. Also, whoever was answering the phone the day I called from the shop to get the dealership to pay for the rims, the person who answered the phone needs remedial training. The guy at the shop commented on how she sounded like her soul was dying every time we needed to be connected to someone else, and my experience with her when I got on the phone was unpleasant as well. She was clearly irritated about having to transfer calls, which is literally her JOB. More

I almost got in a car accident and my car needed an immediate repair. A service advisor Justin Green got everything under control and I could definitely tell that I was in good hands. Justin is knowled immediate repair. A service advisor Justin Green got everything under control and I could definitely tell that I was in good hands. Justin is knowledgeable, professional, polite and just a super nice guy. He took a great care of my Jeep Cherokee 2018. I was very happy with the service I received. More

We worked with Kevin Garza & he was great. The issue with my truck was repaired in a timely manner. The issue with my truck was repaired in a timely manner. More

Very Excellent and Knowledgeable Service continues upon every time I need service on my Jeep. every time I need service on my Jeep. More

Had an appointment at 0900 on a Friday, they don't even start on it until after lunchtime. They say they need it over the weekend to diagnose the screen locking up and a blown speaker (I live a couple hour start on it until after lunchtime. They say they need it over the weekend to diagnose the screen locking up and a blown speaker (I live a couple hours from Anch so that's a no-go). They were checking the wrong speake I clearly stated it was the passenger front, the paper they wrote said passenger front, tech said nothing was wrong because he was checking the drivers side speaker. When I got him to turn to the blown speaker he pretended he didn't hear anything wrong despite there being a distinct classic blown speaker rattling sound. Said the needed 3 more hours to diagnose, which is conveniently how long they were late on starting work on it. I will not be taking any vehicles there in the future. More

Had vehicle serviced, new spark plugs, fuel injection cleaning, new radiator (developed pinhole leak), coolant flush. Service tech forgot to connect air intake parts, non OEM coolant was installed, mi cleaning, new radiator (developed pinhole leak), coolant flush. Service tech forgot to connect air intake parts, non OEM coolant was installed, missing various fasteners, missing one of two radiator braces that prevent forward movement. Put 1300 miles on before realizing I had no air filtration. Decent work, terrible attention to detail, and terrible customer service. Once this ordeal is done, never going back. More

Terrible service department! Bought 3 new cars in last 9 years. Can’t get any good service. Don’t go here!! Bought 3 new cars in last 9 years. Can’t get any good service. Don’t go here!! More