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Anchorage Chrysler Dodge Jeep Ram Center - Service Center
Anchorage, AK
85 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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85 Reviews of Anchorage Chrysler Dodge Jeep Ram Center - Service Center
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March 16, 2018
Dodge 2500 ignition problems Justin Green in the service department was instrumental in resolving the issues I have been experiencing with my trucks ignition problems. He ensured Justin Green in the service department was instrumental in resolving the issues I have been experiencing with my trucks ignition problems. He ensured that my warranty was used to the fulllest extent. More
by MichaelMc
Employees Worked With
Justin Green
Helpful March 13, 2018
Great customer service I was greeted immediately and shown who would be taking care of my vehicle service coordinating, Justin. He kept me updated on my vehicle status while I was greeted immediately and shown who would be taking care of my vehicle service coordinating, Justin. He kept me updated on my vehicle status while it was being serviced throughout the day and even pulled my truck around to the front for me when I came to pick it up. More
by RobA383
Employees Worked With
Justin
March 12, 2018
Service dept Great friendly service! Everyone was polite and spoke( good morning). Decent waiting area with coffee, water and snacks. My vehicle was ready on time Great friendly service! Everyone was polite and spoke( good morning). Decent waiting area with coffee, water and snacks. My vehicle was ready on time just as told! More
by Momo ellis
Employees Worked With
Me. Green, Robert and kevins
March 09, 2018
Experience I had work done a week or so and from that visit a new issue arose. Justin was my attendant and kept me informed throughout the experience and naile I had work done a week or so and from that visit a new issue arose. Justin was my attendant and kept me informed throughout the experience and nailed the time my vehicle would be ready. I’m satisfied with my experience with Dodge and Justin made the experience a good one. Thank you Justin More
by Jham123
Employees Worked With
Justin
March 07, 2018
Quality standards Mikhail Ungrin was an excellent Service Advisor. We brought our Dodge Durango in for a maintenance service. While there we told him of a problem with Mikhail Ungrin was an excellent Service Advisor. We brought our Dodge Durango in for a maintenance service. While there we told him of a problem with our keyless start and entry. While doing the repair we were loaned a vehicle until the problem was resolved. While doing this repair the mechanic found other issues and Mikhail notified us and it was taken care of stat. We are pleased with the total service and care of our vehicle and mostly the care they gave us while working on the repairs. We recommend them highly. More
by AT×;)
Employees Worked With
Mikhail Ungrin
February 08, 2018
Awesome service Mikey in service is doing an awesome job! Thank you for always taking good care of our vehicles. Keep up the great work you guys! Mikey in service is doing an awesome job! Thank you for always taking good care of our vehicles. Keep up the great work you guys! More
by DodgeRam907
Employees Worked With
Mikey
November 28, 2017
Dodge Chrysler Cares about their Customers! I want to thank Genaro and Cody for their excellent service! They went out of their way to help me resolve my difficult car situation! I will definite I want to thank Genaro and Cody for their excellent service! They went out of their way to help me resolve my difficult car situation! I will definitely be recommending Dodge Chrysler to everyone. Genaro has definitely proven Doge Chrysler cares about their customers! Kathy More
by Kathy
Employees Worked With
Cody Baurx 5 Stars excellent customer service, Genaro Leyva, Allen Ellison
November 06, 2017
Untrustworthy repair shop, comission based advisors Have you ever been taken advantage of by a service shop ? Have you ever been told they have to replace more parts in your vehicle then what you reque Have you ever been taken advantage of by a service shop ? Have you ever been told they have to replace more parts in your vehicle then what you requested to repair initially because it “broke” while a technician was taking it apart ? Look no further but Dodge Chrysler of Anchorage on 5th Ave ! I’ve been a long time customer of this business and have maintained and purchased a few vehicles from them but this year it’s been a night mare . I have learned their service advisors now work off commission and are required to “upsell” the original repair customer comes with . For a reference my repair turned from $800 to $2000. On top of everything I have called to check on a status just today at 3:55 pm. The cashier Brittney answered the phone and asked if I could hold. After being on hold for 23 mintes, I called back and was advised by Dodge receptionist Service Department closed at 4pm. Therefore Brittney knew they were closing at 4pm when I called just a few minutes prior and chose to place me on hold and leave the office instead advising me they are closing soon or assisting me as a customer . Management has not returned my email or calls, when called to speak with a manager -they simply pass you on to someone else without taking accountability . I wish I could give 0 stars for this feedback . This used to be a trustworthy dealership and a place to maintain your vehicle . Shame on them . More
by Marina D
October 17, 2017
Tire change-over success! I brought my vehicle in for a tire change-over and had great customer service. They were fast and professional. I would highly recommend them for any I brought my vehicle in for a tire change-over and had great customer service. They were fast and professional. I would highly recommend them for any repair or routine maintenance. Also, I couldn’t beat the price. More
by Tektonak
Employees Worked With
Todd Novak
October 14, 2017
No follow up I've already complain to the service manager about how my truck was left in a filthy mess after an oil change. I kind of thought I'd hear back from hi I've already complain to the service manager about how my truck was left in a filthy mess after an oil change. I kind of thought I'd hear back from him after I submitted five photos of what I perceived to be a messy job. I think I'm just going to consider going to my local repair shop instead of to the dealership More
by Burvee
Employees Worked With
Craig komas
