Ancira Kia

I'm 22 and a first time car buyer. I have been stressing about how I was going to find a car reasonably priced and someone that would be willing to help me with my credit situation. Having little to no cred about how I was going to find a car reasonably priced and someone that would be willing to help me with my credit situation. Having little to no credit is almost the same as having bad credit, or so everyone keeps telling me. I walked into this dealership less than hopeful and left with my first car. Both Roxanne and Joe were incredibly helpful and patient. They allowed me to take my time and really did all they could to make sure my experience was a great one. Buying a car for the first time on my own was nerve racking, but they made me feel very comfortable and assured in my decision. I could not have asked for a better car buying experience. I will definitely be recommending them to anyone who is looking for a good car, at a great price, from a place that offers wonderful customer service. If you're looking for someone who will do all they can to help you and make the experience less of a stress, please take the time to stop here, I'm confident that you will leave happy and at the very least more informed! More

Horribe customer service. Dealt with Used car sales manager and a salesman named Will. I went in because I saw online that they had a used Z for sale. I did a ton of research and looked up the VIN for manager and a salesman named Will. I went in because I saw online that they had a used Z for sale. I did a ton of research and looked up the VIN for that car and had it inspected by a mechanic. The estimated value of the car was told to me and they refused to go down from their sticker price. Finally after a couple of hours we agreed upon a price and I was told to come back next day to do paperwork. Upon inspecting the paperwork the following day they had changed the price to 500 dollars more than we had agreed upon and refused to change it back to our agreed upon number. I had to go home bring back the printed report with the price that we had agreed upon and go through the whole process all over again before finally getting my deal. And then I had to go into their financial office and that started a whole new experience as they were trying to tack on so many fees and add ons that it increased the price by almost 1000 dollars. Another issue I had was that even though I am not young, my credit stinks so I needed a cosigner. So I asked my mother to help me out. Of course this was a mistake as they were then selling her the car, not me. Needless to say I will never go back there and I would recommend that nobody ever goes to this abyssmal dealership. More

I made an appointment to have my daughter's 2011 Kia Rio (that we purchased 2 or 3 months ago) taken in for some warranty work. Was never told before hand that there was a possiblity of them keeping the (that we purchased 2 or 3 months ago) taken in for some warranty work. Was never told before hand that there was a possiblity of them keeping the vehicle overnight (for an alignment issue). Only when I arrived to drop off the vehicle was I told that there was a POSSIBILITY of it happening. Apparently they have a 24 to 48 hour turn around policy on all service calls that are not minor in nature. I don't know about you but if the car was not under warranty I would have taken it down to NTB or Firestone and had it done in about an hour. Instead I was given some line about giving it a "full inspection to see exactly what is going on with the vehicle". i understand the necessity to be dilligent and all but why would it take 2 days when I had an appointment to drop it off first thing in the morning??? On top of that when (of course) they did keep the car overnight (from no fault of mine I might add) there was no rental provided by the dealership to help with the inconvenience of them keeping it. As a result you can bet that I will no longer be taking by business to Ancira any longer. More

We bought a 2011 KIA Sorento about a year ago , beautiful SUV off the floor, with all the bells and whistles, a few months after we had it, it would not start , had power but button would not crank motor, s SUV off the floor, with all the bells and whistles, a few months after we had it, it would not start , had power but button would not crank motor, so we had it towed to Ancira, they couldnt find nothing wrong with it, so we got it back. A week or so it did it again, snd towed it again, so they found some faulty switch on brake pedal bad, a few months later here we go again, it would not crank over, towed again, they cannot find anything wrong,picked it up a few days later again, again, and again, this has continued on for months now, they say this is the only KIA in the country that has this problem, uh huh!!! thats why the tow truck driver said to us , do you know how many KIA's i have towed and told us you should see my log. but they cannot find any problems at all, we have been digusted from this inconvenience, and cannot apply the lemon law because we cannot prove it is the same problem, and because it mysteriously starts every time at the dealership, even though it takes a few days for them to call us, we were even told to go to another KIA dealership to have it checked, that was their solution???are you kidding me???,.bad thing about this we have only been contacted once about this problem from upper management, which was just recently, they really care... so now our solution is to get rid of this vehicle that has little to no equity and buy a AMERICAN made SUV , We will never ever buy a KIA or anything from Ancira that for sure,i will continue to contact someone from corporate on this, so i give Ancira a bad rating. More

I bought my new Kia Soul in February and although I was happy with my purchase experience I ran into issues with the service department on my first couple of visits and left frustrated. After management b happy with my purchase experience I ran into issues with the service department on my first couple of visits and left frustrated. After management became aware of these issues though they went above and beyond to rectify any and all concerns that I have had. Jerry Jewell, internet sales, took ownership of the resolution and impressed me with his continuous follow-up even though he was not my purchase salesman. Also Javier Gomez, service department manager, called me personally to offer his assistance in the future. Two things are clear to me at this point. They are in these management positions because of their ability to take care of their customers and secondly that they are truely interested in retaining my future business. I highly recommend if anyone is interested in purchasing a KIA that they consider Ancira KIA and Jerry Jewell. I look forward to the assistance offered by Javier Gomez as I schedule any future routine service. More