Annapolis Hyundai - Service Center

Best service experience EVER! I have been a customer of Annapolis Hyundai since they opened and I can honestly say I have never been happier with a dealership or service department I have been a customer of Annapolis Hyundai since they opened and I can honestly say I have never been happier with a dealership or service department. They have taken good care of my car and have never tried to do unnecessary maintenance. They are prompt, professional, and courteous. They are not the cheapest, but they are the best and I wouldn't trust anyone else with my car. More

From the time I called for my appointment, Jacob was amazing. He gave me the appointment and when I brought my car in, he greeted me by name. We went over the service, he reminded me to get my discount amazing. He gave me the appointment and when I brought my car in, he greeted me by name. We went over the service, he reminded me to get my discount coupon book (I usually forget it, despite the fact that I keep it in the car), and he asked if I had any other concerns. I laughed and said the only other thing I had was the shovel marks the young man who cleaned my car off after the last snow storm left. We had a little more small talk about the horribly cold winter and all the snow storms, and I left. When he called me to tell me my car was ready to be picked up, he told me he had a surprise for me. When I got to the dealership, I saw my car. I walked over and not only was it cleaned beautifully, ALL of the scratches on the hood were gone! I went into the service office and told Jacob how pleased I was. I had had the car through the car wash several times and those marks did NOT come off. Jacob told me they buffed them out after they serviced the car. As usual, Annapolis Hyundai exceeded my expectations!!! More

At 52K miles, my 2009 Hyundai Santa Fe V6 AWD developed a persistent knocking noise up front while under acceleration. Annapolis Hyundai quickly and correctly identified and fixed the problem (worn drive persistent knocking noise up front while under acceleration. Annapolis Hyundai quickly and correctly identified and fixed the problem (worn drive axles-covered under warranty), that the original dealership in Laurel failed to identify despite the fact they'd previously performed the same repair less than 10K miles ago. Annapolis Hyundai's service was fast, friendly and confident. I'm using them from now on. More

I brought my Sonata in for recall work and regular maintenance without an appointment. Not only was the crew able to get the car in but they were able to get the car finished that day. The crew was ve maintenance without an appointment. Not only was the crew able to get the car in but they were able to get the car finished that day. The crew was very friendly and didn't care that I didn't call in advance. I was told that they could complete the work by the end of the day. I was called and given the status a couple hours after drop off and approximate time that it would be done and was contacted again when the car was ready. While I had the car in I stopped in to see some of the new models. I had my Sonata for 3 years and have really enjoyed the car but was curious about some of the new models and features. I asked about trade in value and got info on a couple of models of interest. This was during the cold "vortex" that was hitting the east coast but Chris Zook (sales guy) took me around outside to see different models even though I conveyed that I was just curious. I ended up getting an appraisal for my 2011 and Chris worked with George and Drew to come up with a favorable deal. There was no pressure and my wife and I ended up enjoying talking with Chris, George and Drew about many topics - nothing to do with getting me into the car today etc. etc. that you might expect with a typical dealership visit. Everyone we talked to was really down to earth and seem to genuinely enjoy meeting people. I ended up giving them a particular car/color/option choice later in the day after leaving and coming back to pick up my Sonata after the service was done. The car was immaculate and everything that was done was explained and documented. So even though the review started with a great service visit it turned into a great sales visit as well. I'll continue this review in the sales section since that was completed on a different day. More

This has to be one of the best dealerships I ever worked with. I took my car to them after another dealership did over $4000 worth of damage to the engine while trying to fix it. Rick took control of the si with. I took my car to them after another dealership did over $4000 worth of damage to the engine while trying to fix it. Rick took control of the situation and quickly got the right people involved to get it repaired under warranty. Rick and his team went way above what I was anticipating and made sure that my car was %100 before I go it back. I would recommend this dealership to everyone!! More

The reason why I gave this high rating is because the Service Department is very efficient, friendly, and prompt in following up with service repairs or concerns. They also keep you informed through out Service Department is very efficient, friendly, and prompt in following up with service repairs or concerns. They also keep you informed through out the process. I was disappointed that the Sales Department did not inform me when purchaing the Elantra that it did not come with a Spare Tire. My daughter had a flat, but was lucky that she was near a Service Station to get it repaired. To me, this is a severe safety hazard that the Sales Department should be held accoutable for. Otherwise, I think this dealer and Service Department should be commended for their work and customer response More

Believe it or not,I look forward to bringing our 2012 Sonata in for routine maintenance. The service is excellent, the coffee is good, and the waiting area is always neat and welcoming. I enjoy looking u Sonata in for routine maintenance. The service is excellent, the coffee is good, and the waiting area is always neat and welcoming. I enjoy looking up George Sparks and hearing what is new in the Hyundai product line. My wife and I have owned many makes of cars in the past 40 years and Annapolis Hyundai is the top of three dealerships worth recommending. More

Dealership's service department exhibits a commitment to customer satisfaction that other dealers and other businesses would do well to emulate. They have taken care of my car for several years and have al customer satisfaction that other dealers and other businesses would do well to emulate. They have taken care of my car for several years and have always done high quality work. More