Annapolis Hyundai

Today I went in for a routine oil change and the kindness and professionalism I experienced at the service desk was exceptional! I was able to get some other issues resolved on my car on top of the oil chang and professionalism I experienced at the service desk was exceptional! I was able to get some other issues resolved on my car on top of the oil change in a timely manner and minimal disruption to my day. More

This is not a great place for service. We had an appointment and took the car in at appointed time and was told that they would not be able to work on the car that day as they wereDOUBLE We had an appointment and took the car in at appointed time and was told that they would not be able to work on the car that day as they wereDOUBLE BOOKED? Double booked? We had an appointment!!! Was told if we would bring the car back in one week we would be out within ONE HOUR for a standard oil change and tire rotation. TWO HOURS LATER I went to check on the car and it was still sitting in the parking lot! I will have to think twice on my next purchase. THEY NEED TO HIRE SOMEONE THAT KNOWS HOW TO RUN A SERVICE DEPARTMENT!!!!!! More

Never have I been happier to know I will never have to deal with a business again. The fact that our Ionic 5 was a lemon was not their fault. That's on Hyundai. But the way their "service" dept. dealt wi deal with a business again. The fact that our Ionic 5 was a lemon was not their fault. That's on Hyundai. But the way their "service" dept. dealt with us during the four months it took Hyundai to process our lease buy-out was unconscionable. More than five weeks ago they simply went radio silent on whether/when the vehicle's issue could ever be resolved. Update? Ha! Even before that, virtually the only information we ever got was in response to multiple voicemails. I got to know the answering machine for Dino, the service manager, quite well. "I always respond to voicemails within 24 hours," it says. What a lie. But the final experience at the dealership to turn in the keys and get my lease buy-out payment was a real topper: Apparently Dino and the gang thought I had already left when they began yuckking it up about how happy they were that they wouldn't have to deal with me any more. Well Dino, no one is more glad than I am that I won't be dealing again with you. The vehicles your dealership sells are junk (google "Hyundai" and "ICCU" if you have several hours to read just a small portion of the zillions of complaints; there is a whole Facebook page devoted to the issue!), and you treat your customers as if they -- and not your crappy cars -- are the issue. Hyundai's flagrant disregard for state Lemon Law sure doesn't help. But my complaints about this dealership are attributable solely to this dealership. I would never wish their service department on anyone. Buyer beware. More

Brian in the Service Dept. was very helpful. The printer was down when I picked up the car, but Jan made sure to send me an eversion of the inspection report. was very helpful. The printer was down when I picked up the car, but Jan made sure to send me an eversion of the inspection report. More

Don’t ever take your vehicle here for service. Nothing will get fixed, they’ll lie to you, and you won’t ever be able to get in contact with anyone for updates. Even the employees say they wouldn’ Nothing will get fixed, they’ll lie to you, and you won’t ever be able to get in contact with anyone for updates. Even the employees say they wouldn’t bring their car here for service. More

Everything was just fine. I wish I was notified of the move, I went to Annapolis. I wish I was notified of the move, I went to Annapolis. More

I am very impressed with the staff in the service department but not at all with management. I have been waiting on a refund since May and they never answer. I would never buy my next car there since department but not at all with management. I have been waiting on a refund since May and they never answer. I would never buy my next car there since they cannot treat their customers right. They have lost a customer. More

I asked before they took my if they too of the fluid. they didn’t they didn’t put the sticker in the window to let you know when your next oil change and then they sent me one in the mail that said i don they didn’t they didn’t put the sticker in the window to let you know when your next oil change and then they sent me one in the mail that said i don’t get another oil change for a whole year from now. i don’t know what’s going on. The last time they forgot to put oil in and blew my engine. More

Took my car in at scheduled time and was finished within estimated timeline of 90 minutes. estimated timeline of 90 minutes. More