Antwerpen Hyundai Catonsville

Great service I got a great deal. I received what ashed for for my trade in, It was a good friendly encounter. The salesperson was the best. I got a great deal. I received what ashed for for my trade in, It was a good friendly encounter. The salesperson was the best. More

Santa Fe Tevin listened and did not 'push'----respected what I wanted and did not want. Polite, casual but professional. If unsure of an answer, went and got a Tevin listened and did not 'push'----respected what I wanted and did not want. Polite, casual but professional. If unsure of an answer, went and got answer. More

My Car Dealership for life I will recommend this dealership because of this gentleman who spend a lot of his time working with me to get my issues worked out. Thanks. I will recommend this dealership because of this gentleman who spend a lot of his time working with me to get my issues worked out. Thanks. More

Not a good experience My experience was pretty terrible. I came in to Hyundai Catonsville with my 2015 Elantra on May 29th. The car has a sluggish transmission and an en My experience was pretty terrible. I came in to Hyundai Catonsville with my 2015 Elantra on May 29th. The car has a sluggish transmission and an engine that's surging consistently. When I arrived at the service area at 1:15 for a 1:30 appointment, I was told by a gentleman named Ben that the entire diagnosing process would take about an hour. I asked specifically about that more than once, as I had to pick up my daughter at 5:00 pm. I assumed there would be plenty of time based on what I was told. Two and a half hours later another service technician, Doug, finally approached and told me what they had discovered. He said they were unable to detect the issues I had been experiencing. However, my battery was showing "poor" when they tested it, and that might be the cause of my problems. Key word- might. Replacing it would cost $330. I knew from my research that's almost $150 more than the average for replacing a battery in my particular vehicle. When I mentioned that, Doug said if I didn't replace my battery there I would be charged $135 as a diagnostic fee, so I might as well do it there instead of going somewhere cheaper. Gentlemen, you literally held my car hostage, and made an extra expenditure of $150 the only sensible way to retrieve my car. When I agreed to let them replace the battery, I asked Doug how long it would take, as I was already there more than double the estimated time I had been given. He told me half an hour. An hour and a half later I finally approached Doug to find out what was going on. At this point it was past 5, and I had been forced to make other plans for my daughter. He checked, and, looking embarrassed, came back to me and told me the car was back in the lot. Who know how long the work had been done. Also, he said, I had a brake light out, but they had replaced that for me for free. He also said he had been able to get the cost of the battery replacement down to $220 for me. That sounded great! And far more reasonable than the initial estimate. When I went to pay, however, I discovered that I HAD in fact been charged for the light replacement, and that the cost was NOT $220 but, in fact, more than $330. When I went back to Doug and said as much, he looked at me and said "Yeah, sorry." and went back to helping another customer. Finally, when I left the building to find an attendant to retrieve my car, there was no one to be found. I finally did find him he brought the car to me, only to get out and leave a stain on the seat and the smell of unwashed rear end and body odor inside the car. I drove home with the windows open, and had to clean and detail the interior to remove the stains and smell. I'm sure that sounds minor and laughable, but after everything else that happened, this was a truly terrible impression to leave me with. It's now a week later, and the car is still exhibiting the same problems. Problems that, if you sit in the car and leave it running for less than a minute, you can easily detect. I have no idea how the service people there were unable to detect ANYTHING after testing and driving the car. This leads me to believe that the techs there were uninterested in fixing the car's true problems, and instead wasted my time and money with a fix that was not part of the problem and solved literally nothing, but was much easier and cheaper for the dealership. I am, truth be told, completely furious about it. I now have to waste even more of my time and money fixing an issue that I trusted Hyundai Catonsville to take the time to find and fix properly, the first time. To recap, after nearly 5 hours at the dealership with very little communication, being manipulated with pricing that went from $330 to $220 to $330 again, and made filthy by the lot attendant, I will not be returning to this location. My reviews and lack of recommendations will reflect my poor experience as well. More

Very good for first time car buyer Robert was the best salesmen I’ve come across so far. He was really helpful and met my needs the best he could. Definitely will recommend him to my fr Robert was the best salesmen I’ve come across so far. He was really helpful and met my needs the best he could. Definitely will recommend him to my friends and family. More

Overall positive - except timing I came in early on a Monday morning to ensure I could get out at a descent time. Larry (salesman) was great. However, the entire financial team was I came in early on a Monday morning to ensure I could get out at a descent time. Larry (salesman) was great. However, the entire financial team was in a very long meeting- creating a huge delay in my purchase. I came to the lot with the car picked out ahead of time and knew exactly what I wanted. The financial team’s delay was rediculous. Our salesman was great and accommodating. They do need to do something about their financial office meeting times. More

Outstanding job Mr Henderson went the extra mile to make me happy. Outstanding job. I would recommend Mr Henderson to anyone that looking a friendly and professional Mr Henderson went the extra mile to make me happy. Outstanding job. I would recommend Mr Henderson to anyone that looking a friendly and professional experience. More

Nyonteh Sipply Was phenomenon The reason for my visit was to purchase a new Hyundai a accent. Nyonteh Sipply was extremely helpful in guiding me through all the steps. Great purch The reason for my visit was to purchase a new Hyundai a accent. Nyonteh Sipply was extremely helpful in guiding me through all the steps. Great purchase More

All around pleasant experience. Brook couldn't have been friendlier or more efficient. Our tire purchase and installation was "a piece of cake" ........good price and speedy service Brook couldn't have been friendlier or more efficient. Our tire purchase and installation was "a piece of cake" ........good price and speedy service. However, we were a little disappointed that your popcorn machine is gone! :} More

THE ESSENCE OF CUSTOMER SERVICE Brooke provided the essence in what you would want and expect in Customer SERVICE . She was personal , pleasant , efficient and extremely helpful in p Brooke provided the essence in what you would want and expect in Customer SERVICE . She was personal , pleasant , efficient and extremely helpful in providing the necessary solution to our needs. Whomever made this hire , hit a grand slam . If we can help it , NO other service rep will handle our account . WE say YES ! More