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Antwerpen Hyundai Catonsville
Baltimore, MD
3,496 Reviews
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September 21, 2022
Awesome finance Angie. And of course 5 stars to Ty the salesman. My 22 Hyundai was totaled they jumped on it and find me a new one And of course 5 stars to Ty the salesman. My 22 Hyundai was totaled they jumped on it and find me a new one More
by recoverycoachvs
Verified CustomerEmployees Worked With
Tyrone Melvin, Angel Cooper
Helpful September 18, 2022
I have been a regular customer of this dealership for over 7 years. With my last car service experience with Deanna, I would never go to this dealership for any services. During my last visit, I specific over 7 years. With my last car service experience with Deanna, I would never go to this dealership for any services. During my last visit, I specifically mentioned, that my car is making noise while moving to steer right/left & reversing the car. After diagnosis, I got a call from Deanna saying, "Technician did a visual diagnosis, noise is coming from front brake pads & rotors, and those need to be replaced". I told her to go ahead and fix the issue. After 5 mins, I realized that car was making noise while steering right/left and not while braking. I immediately call her and left a message. No response back, I called her three times and finally got a hold of her. I told her the issue cannot be a brake pad, but instead of listening to my concerns, she raised her tone and told me it was a brake pad and will ask the technician to drive the car after the brake pad fix and check if the noise is still coming. After a while, I got a call from her saying that the noise was coming from the axle and that need to be replaced & cost around $2,000 and if I want to move forward to fix it. Because of their misdiagnosis, now I have to pay for the brake pads and she wants my approval to fix another $2,000 worth of repairs. Before even calling, I would at least expect Deanna to do her due diligence based on the information that I provided and check whether the diagnosis from the technician is correct or not (I'm very disappointed). In these high inflation times, this dealership, all its care is how to rip off customers and put more money into their pocket. I was really frustrated with the misdiagnosis they did and the money I had to pay for the brake pads which wasn't even an issue. I'm definitely complaining to Better Business Bureau and Hyundai USA about their malpractice. More
by CarLover
Employees Worked With
Deanna Parks
September 16, 2022
Professional service. Friendly and clean. Will recommend to everyone to buy a car there. Phenomenal Friendly and clean. Will recommend to everyone to buy a car there. Phenomenal More
by jadefox1
Employees Worked With
Linda Chandler, Jamail Pritchett , Joel Williamson, Gregory Freed, Angel Cooper
September 16, 2022
Let me start that called 9 times throughout the week to try to reschedule the appt (that i had to schedule almost 3-4 weeks in advance) and literally got put on hold for 20-30 minutes each time or couldn't try to reschedule the appt (that i had to schedule almost 3-4 weeks in advance) and literally got put on hold for 20-30 minutes each time or couldn't get through at all. got hung up on twice. The advisor was very nice. They informed me when i arrived for a routine oil change that I also had a recall. Said it was add about 30 minutes. I was there for almost 3 hours for an oil change and this recall. It wasn't until I walked up to the counter and asked about the status that they said that they were finishing the recall and it was taking a while to upload... They apologized, however i then waited almost another hour without an update until i walked to the counter again. They put an oil change sticker in my window but didn't reset the computer so now my car is yelling at me that I'm PAST due for service. Pretty sure they didn't rotate the tires either even though it says they did. Honestly I'm not convinced the changed the oil. Probably won't ever come back. Bought the car at another dealer but moved to this area so it was more convenient--but honestly ill probably just drive the 45 min to not deal with this. More
by WELLSJACLYN
Employees Worked With
NA
September 15, 2022
Poor experience. Kept my car for 3 days with little communication. Tried to scare me into getting a $1500 repair that wasn't needed per the second opinion. Kept my car for 3 days with little communication. Tried to scare me into getting a $1500 repair that wasn't needed per the second opinion. More
by PHARMACYPAT
Employees Worked With
Deanna Parks
September 15, 2022
Anastasia was very friendly and professional. We were impressed with Angel's ability to perform her job with such efficiency. In general, the Dealership is clean, well maintained, and pleasan We were impressed with Angel's ability to perform her job with such efficiency. In general, the Dealership is clean, well maintained, and pleasant to do the business with. More
by GGRINSHPUN
Employees Worked With
Anastasia Marzec, Angel Cooper
