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Antwerpen Hyundai Catonsville
Baltimore, MD
3,496 Reviews
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Verified Customer
Helpful June 11, 2022
I have been getting my Hyundai sonata services here since 2016 and since the last 3 visits I have to wait more than 2 hours for a simple oil change that usually takes 30 minutes. This is after taking an 2016 and since the last 3 visits I have to wait more than 2 hours for a simple oil change that usually takes 30 minutes. This is after taking an appointment and showing up dot in time. When you enter, there are 4 reps sitting on the desk doing whatever on their computer and make you wait for 10 minutes before they attend you. Really? You have a customer standing in front of you and you keep doing whatever crap you need to do while the customer stands as if they are there to borrow money from you. All they say is someone will be right with you. Then when your car is done, you pay and wait another 10 minutes for your car to be pulled up. It has grease smudges on the door handle and seat, the light and A/C is switched off. I understand they do it for inside the shop, please have the courtesy to switch it back to what it was. The seat is never adjusted back. This time I had someone leave their cell phone in my car and had my Raybans took out from the storage compartment in the hand-rest. Why would someone have the need to access the storage in my hand-rest and take my sun glasses? Their service keeps deteriorating but I guess management can't spot it. More
by Mkhatri
Employees Worked With
Maurice Mitchell Jr
June 11, 2022
The salesman (Thomas) was extremely helpful throughout the entire process. He helped secure the lease, during the test drive explain all of the options, and even provided me with a step by step walk thro the entire process. He helped secure the lease, during the test drive explain all of the options, and even provided me with a step by step walk through of the car. He called to ensure my car was ready for pick up and made himself available if I had any other questions. I ususally don't like dealing with car sales people, but he made the process seamless. More
by rozj4011
Employees Worked With
Thomas, Linda Chandler
June 10, 2022
Great Staff! Great Service! I have been a customer of Antwerpen since 2003 and the staff has always been professional, helpful and easy to contact. Thank you Great Service! I have been a customer of Antwerpen since 2003 and the staff has always been professional, helpful and easy to contact. Thank you for your continued service! More
by Lynn Miller
Employees Worked With
Chris Murray
