Antwerpen Hyundai Catonsville - Service Center

The Service Dept really want down. Your Vehicle is there to be serviced. No one calls to give you a update on your vehicle. You have to call them. You bring your vehicle in for a problem you have & they fin to be serviced. No one calls to give you a update on your vehicle. You have to call them. You bring your vehicle in for a problem you have & they find nothing wrong then suggest you get a routine maintenance. The problem you were having still exists & is worst.. You return they tell you they can't find anything wrong until the engine light is on. You return with the engine light on & gets turned away. Then to be told to bring it back,, 4 days later for it to sit for 2 days to find nothing wrong.. A waste of time ,& inconvenience... No communication between service department-& customer.. I purchased my vehicle there in 2014. Always had a good experience.. until now...... When my vehicle was in for service..... What happened to the service department there? More

Patty was awesome, kept me infirm of the progress my service and bet pleasant to work with. Very appreciative of how I was treated start to finish service and bet pleasant to work with. Very appreciative of how I was treated start to finish More

I don’t feel that your service tech and providers are trustworthy. I brought my car for service three times not satisfied at all. T trustworthy. I brought my car for service three times not satisfied at all. T More

I was there for oil change last Friday the staff starting from the curb side to check out was great. I was particularly impressed with Lily. She was extremely pleasant, welcoming and eager to help. She wante from the curb side to check out was great. I was particularly impressed with Lily. She was extremely pleasant, welcoming and eager to help. She wanted to make sure I left satisfied. For example through no fault of her the oil change took longer than normal and yet she repeatedly apologized and promised that the department will make it right no my next visit. I have dealt with her several times and she is amazingly awesome!! More

Very Slow service. presented with paperwork because my car was ready. They brought out the wrong car and I had to wait additional 30 min car was ready. They brought out the wrong car and I had to wait additional 30 min More

There was no update of what was going on with thecar. It's me who always called to find out. I spent alot of money on Uber after denying rental in the first week. No diagnostic report was attached to m It's me who always called to find out. I spent alot of money on Uber after denying rental in the first week. No diagnostic report was attached to my receipt. So I don't know what is in good shape and what is not. I was told the engine was replaced and the receipt reads only engine parts were replaced. The customer service from this gentleman, needs alot of improvement. More

Jalen in service department was outstanding. He explain the total procedure. The vehicle was ready in a reasonable amount of time. The SUV was cleaned and delivered timely. the total procedure. The vehicle was ready in a reasonable amount of time. The SUV was cleaned and delivered timely. More

The personnel that checked me in was very polite and courteous explained to me that there would be a wait period before they could get to my vehicle, she have excellent customer service skills. courteous explained to me that there would be a wait period before they could get to my vehicle, she have excellent customer service skills. More

I was seen at the appointment time. The man at the desk explained what services would be needed. The wait time was within a reasonable length of time. explained what services would be needed. The wait time was within a reasonable length of time. More

Very nice and understanding staff. Explained everything wonderfully. I was comfortable with the service and they were able to fit me in a timely manner. wonderfully. I was comfortable with the service and they were able to fit me in a timely manner. More