Antwerpen Hyundai Catonsville - Service Center

Good experience but would be better to deal with the same adviser for each visit. Hyundai should try to keep their good advisers longer. used to deal with M. Washington, then Sean Lonas , but both have left adviser for each visit. Hyundai should try to keep their good advisers longer. used to deal with M. Washington, then Sean Lonas , but both have left ... More

When I pulled up to the Service Center I had to wait at least 4 to 5 minutes before anyone approached my vehicle. I was at the dealership close to 2 hours for an oil change. The Service Rep mentioned I ne least 4 to 5 minutes before anyone approached my vehicle. I was at the dealership close to 2 hours for an oil change. The Service Rep mentioned I needed work done to my vehicle in the amount of $800 that was not needed. The work was not done only the oil change. I purchased the vehicle approximately 10 months ago and that particular service was not necessary. I have purchased 2 vehicles from this particular dealership. More

Great. Very quick. I was in a rush so luckily instead of eating on lunch one of the mechanics decided to do my oil change. I was overly thankful eating on lunch one of the mechanics decided to do my oil change. I was overly thankful More

Very pleased. My appointment came up wrong (booked online and price was wrong). Quickly corrected it and gave me great info on future services needed. and price was wrong). Quickly corrected it and gave me great info on future services needed. More

All personnel were Courteous (except person at front desk who forsnt speak ever) . Patient. Helpful inside store and in parking lot. Employees also nice to each other. who forsnt speak ever) . Patient. Helpful inside store and in parking lot. Employees also nice to each other. More

Service was quick and the technician was very professional. Waiting room was clean and check out was easy. Inspection was a part of the work. professional. Waiting room was clean and check out was easy. Inspection was a part of the work. More

I'm very pleased with my service at Antwerpen dealership. Every oil change and work I have had done was great keep up y'all good service. Every oil change and work I have had done was great keep up y'all good service. More

Once again Antwerpen Hyundai exceeded my expectation. I absolutely knew that the service department would fail miserably but I was unpleasantly surprised when it took them THREE DAYS to install a simple tr absolutely knew that the service department would fail miserably but I was unpleasantly surprised when it took them THREE DAYS to install a simple trailer hitch that was purchased with my vehicle six weeks ago. Failing to perform the simplest checks Antwerpen first failed to order the part, then scheduled my appointment without contacting me, then did not have the part on hand, then thought they were missing components, then realized the next day they had the wrong part. I live in fear that the hitch will fall off the car. The truly sad part is that no one at Antwerpen took any ownership of the problem or tried to solve the issues from Maurice Mitchell the General Manager, on down the service clerk. Unfortunately, this is the type of service I have come to expect from Antwerpen which undoubtedly extends to all their dealerships. More

Service was good however they are extremely unresponsive to emails. I have reached out four times just trying to obtain a copy of my multipoint inspection sheet and no one will get back to me. to emails. I have reached out four times just trying to obtain a copy of my multipoint inspection sheet and no one will get back to me. More

This is definitely my dealership, great service kind personnel well knowledge people. This dealership is clean and very healthy during this virus. I have dealt with this dealership for for over 7 year personnel well knowledge people. This dealership is clean and very healthy during this virus. I have dealt with this dealership for for over 7 years. More