Antwerpen Toyota

I found a 2021 Corolla with all of the safety features I was looking for. I contacted Antwerpen Toyota to confirm that the car was in stock into confirm it did indeed have what I was looking for and to ask was looking for. I contacted Antwerpen Toyota to confirm that the car was in stock into confirm it did indeed have what I was looking for and to ask schedule a visit. I understand I was in the market for a new Toyota Corolla. I was immediately contacted by Cruz Hanson, who confirmed my questions. I also got a text and email from Marcio Santos, \ Business Development Manager at Antwerpen Toyota, who wrote, " I received your inquiry for a particular 2021 Toyota Corolla SE that I have in my Inventory (Black Sand Pearl exterior color and Black interior color). I am not a sales person but I do want to help you in this early stage process. The MSRP of the vehicle is $25,019.00 and the Internet Price is $22,619.00 + fees. Please, I kindly ask you to call me on my direct line at (443) 539 4730 so I can assist you further. Would you be able to visit us for a full demonstration of the vehicle? (no sales pressure at all and if anyone sent you a quote lower than mine, I will beat it)." I was excited to hear that, and I made an appointment for my first available date and time, which was the following Wednesday. On Monday Jun 21, 7:29 AM I received an Appointment Confirmation at Antwerpen Toyota from Mr. Santos to meet with Mr Cruz. The invitation ended with the request, 'We simply ask you let us know if anything changes. Absolutely understandable. They do not want to waste time with an appointment that is going to be skipped. On Wednesday, my wife—a teacher and member the NEA union and also a member of Consumer Reports—checked to see if anyone could offer a better deal than we had agreed to with Antwerpen Toyota; She heard from many dealerships including from Antwerpen Toyota confirming the SAME CAR I was offered. She got email at 12:22pm from Victoria Estep saying "Great News! The Corolla is available," and inviting in for a test drive. She also got the same message at 4:08PM—LESS THAN 3 hours from when my appointment was that very evening—from Zander Baker. As I said, we showed up and the car could not be located. This car I had an appointment for, with the intension of test driving and purchasing. Lying? Baiting and switching?.Incompetence? At least one of these. Never again. More

We Just completed the purchase of a Toyota Venza from Antwerpen Toyota and we couldn’t be happier with the experience. JC Villeda was outstanding as our sales consultant. His friendly and helpful manner Antwerpen Toyota and we couldn’t be happier with the experience. JC Villeda was outstanding as our sales consultant. His friendly and helpful manner was appreciated and we never felt pressured. The entire staff we interacted with from internet sales to finance and sales manager, parts department and reception were all outstanding. We will not hesitate to recommend Antwerpen Toyota to friends and family and have done so already. Claude B More

Stay away from them. They advertise one price to bring you in and then change it on you with the excuse that it is a misprint. Don’t waste your time. you in and then change it on you with the excuse that it is a misprint. Don’t waste your time. More

Great buying experience, I could not be more pleased. Wish all dealers made it this easy. They gave us an unbeatable deal, very pleased with Antwerpen! Wish all dealers made it this easy. They gave us an unbeatable deal, very pleased with Antwerpen! More

My ‘21 Toyota GR Supra 3.0 Premium has been My ‘21 Toyota GR Supra 3.0 Premium has been perfect...well minus one thing. The PDI (pre-delivery inspection) was never completed properly at the na My ‘21 Toyota GR Supra 3.0 Premium has been perfect...well minus one thing. The PDI (pre-delivery inspection) was never completed properly at the navigation code point. After being told by my previous dealership that they couldn’t get in contact with BMW in Germany during my first 2 months of ownership for the Navi code, I decided to take it to Antwerpen Toyota’s service department to get the job done right! I wanted to say a special thank you to the service writers Josue & Doug, the technician Christian, and the service director Charles for all their help getting the issue resolved. 😁 I’ll definitely be back to get my Supra serviced at Antwerpen Toyota in Clarksville, MD for now on and highly recommend them for all your Toyota service needs! More

Very nice and friendly guy TOM at used car sales on this dealership, made our visit memoriable, he recommended us a very nice Honda Accord Sport, very clean car, i will highly recommend this dealership and dealership, made our visit memoriable, he recommended us a very nice Honda Accord Sport, very clean car, i will highly recommend this dealership and sales person TOM to everyone..keep up good work... More

Horrible service. We almost blew our engine in our Toyota Highlander Hybrid back in August 2020 because their staff member in the Parts dept. sold my husband the wrong sized oil filter. As a result of this, Highlander Hybrid back in August 2020 because their staff member in the Parts dept. sold my husband the wrong sized oil filter. As a result of this, the engine started leaking oil while we were on a trip and we had to pay for an oil change and 4 quarts of oil. My husband has spoken with Dave, Mark, and Roberto at least 3 times and they all said they would they would refund this cost on our credit card. NOTHING HAS HAPPENED despite two trips to the parts department and multiple phone calls. And when they offered to give my husband additional oil filters to replace the wrong ones he was sold in the first place, they brought out the wrong sized ones AGAIN. Stay away from this place -- your car's longevity is at risk! Do not trust them to sell you the right parts or make good on their promises. More

Was told by the service manager that I could drop my car off early for service. When I got there at 6:30, a young man told me that they were closed and that I had to wait 1/2 hour to drop off my car.... an off early for service. When I got there at 6:30, a young man told me that they were closed and that I had to wait 1/2 hour to drop off my car.... and he told me that no service manager would ever tell me that I could drop off my car early. Well then that would make me both stupid and a liar. And I am neither. What I am is truly disappointed in Antwerpen, especially since I bought the car there. And this was the second negative experience with service. There won’t be a third. And I will never buy another vehicle from them again. More

Horrible dealer know your rights Horrible dealer I was shammed by their standard shady Sales Tactics. They constantly violate the consumer protection laws of Maryland. It took three Horrible dealer I was shammed by their standard shady Sales Tactics. They constantly violate the consumer protection laws of Maryland. It took three years, but I sued them in District court of Maryland for Violation of Title 13 and WON ! They said I would see the money. I GOT PAID only after putting a lean on their properties. Know your rights ! That is ALL, facts hurt..... More

New 2020 Toyota Camry SE with Moonroof! I came to this dealership to purchase my first new car. (formerly driving a 99 camry le - from this dealership) My family shops around but has bought I came to this dealership to purchase my first new car. (formerly driving a 99 camry le - from this dealership) My family shops around but has bought 4 of the last 6 vehicles from this location. Mr. Tom Greene, was my sales representative. He was professional, personable and knowledgeable. He offered me a very fair price on the car, checked with both KBB and truecar. He was also able to assist me in finding me the perfect vehicle, and made sure every step of the process was well explained. Overall, I am very satisfied with this dealership and Mr. Greene. More