Apple Ford Shakopee - Service Center

Made an appointment for 9:30am to have service done. Oil change, fuel filter, transmission filter and radiator drain and fill. Told Neal I needed the shuttle to take me back to the RV park we were staying change, fuel filter, transmission filter and radiator drain and fill. Told Neal I needed the shuttle to take me back to the RV park we were staying in as this was our only vehicle and we are traveling. No problems so far. At 5pm, I had not heard from Neal, or anyone else. I called and was put through to Neal's voice-mail. Left message. Called back at 5:30 and asked for service. Was told Neal left for the day at 4:30. Asked about my truck. When checked on, I was told that it was in a mechanics bay that had gone home for the night and was as yet untouched and not on a lift. I had now lost an entire day and had nothing done. The quick oil change lane was able to change the oil and fuel filter in about a half hour. They did comp the oil change, which I appreciate. Spoke to the sales manager (only Mgr there at that time) and was assured the GM and/or service mgr would contact me the next day, as he was emailing them with the issue. No response from Neal the service writer, the service Mgr or the General Mgr. I see that there is no care at all given to customers, at least as far as service goes. Please think twice before taking your vehicle here. The lack of communication, care, professionalism, and follow-up is ridiculous. This company obviously does not care about their customers. More

Fantastic Service Department Friendly and professional service department! Everyone I spoke with was kind and helpful. They offered a complementary shuttle to get to my office and Friendly and professional service department! Everyone I spoke with was kind and helpful. They offered a complementary shuttle to get to my office and then back later in the day. Work was done quickly and without any problem. Entire building was bright and clean! GREAT experience. More

New Tires I was in need of new tires for my truck and I asked Issac to suggest what tires I should get. They had them in stock and scheduled me in that day. I j I was in need of new tires for my truck and I asked Issac to suggest what tires I should get. They had them in stock and scheduled me in that day. I just love the new tires and the ride! The price was reasonable and the service was awesome as always! Love my Shakopee Ford Team! Thank you, Mary Jo More

Wonderful Apple Ford Shakopee, Aaron Dodge, is awesome! With out a doubt the best car buying experience ever! I’ve been in the computer business for over forty Apple Ford Shakopee, Aaron Dodge, is awesome! With out a doubt the best car buying experience ever! I’ve been in the computer business for over forty years and the Apple Ford Shakopee web site is, hands down, the best auto site I’ve ever used! More

Well taken care of....thank you Paul Talbot Went in for first oil change since my purchase. There were a few issues, Paul Talbot was extremely kind in his recommendations. I always feel that th Went in for first oil change since my purchase. There were a few issues, Paul Talbot was extremely kind in his recommendations. I always feel that they really care about making their customers happy. Very professional !! Andrew in service was very helpful in explaining what needed to be worked on. More

very poor warranty work I bought my 2013 f150 in August of 2013 new. I bought the protection package from them, that included underbody spray and an interior protection. With I bought my 2013 f150 in August of 2013 new. I bought the protection package from them, that included underbody spray and an interior protection. Within a year the undercoat was already chipping and there was a couple stains on the seats and arm rest. I just brought it in today (I live in Fargo me so it is a 4 hour drive to the dealership). When I got it back I looked and the interior they only shampooed the drivers seat , didn't even look at the rest ( I keep a blanket on my back seat and it was in the same spot it was when I dropped it off). On my under oater coating it didn't even look like they washed the dust off before they resprayed over the defaulty undercoat. Yes they just sprayed over top the undercoat that was peeling off! For over $800 protection plan with a 5 year warranty I expected a lot better product in the first place and I really thought that a "creditable" dealership would take care of their customers better than that. More

WARNING I Bought a truck here 3 weeks ago , since than it has broke 3 times and now after there mechanics have fixed this (quote from manger Cole "simple and I Bought a truck here 3 weeks ago , since than it has broke 3 times and now after there mechanics have fixed this (quote from manger Cole "simple and incredibly rare problem") it's broke again same exact issue .... so what I take from this is a learning experience they are obviously not very capable of simple problems so please do not bring them anything complex and make sure it's a "good day" for your problem or they may not be able to help you at all. In fairness I understand you guys don't have "crystal xxxxx" (cole) but this is by far the worst experience I've I had in any merchant/consumer situation I've been in . Going on week 4 without a vehicle thank you service industry eXperts More

I would like to thank Kif for the wonderful service today! Kif understands what great customer service is! He took the time to take care of my needs in the service department today. It was nine mont today! Kif understands what great customer service is! He took the time to take care of my needs in the service department today. It was nine months ago that he sold me a F350, today I needed his help and he took care of everything. I would highly recommend working with Kif. Kif recommend the extended warrenty on my 2005 F350, as it turned out it was a great recommendation. When it is time to get my wife into a new vehicle we will start by talking to Kif! Thank you for the great service! Mike Bowe More

Curt and the team did a great job I only wished my Physician did as good of job as they do on my care, I would be much healthier! I would recommend Shakopee Ford for any work you would want done to Physician did as good of job as they do on my care, I would be much healthier! I would recommend Shakopee Ford for any work you would want done to a car! More