Apple Ford - Service Center

Never again will I let them touch my truck again. I took it to them for a cam phaser recall and it ran like a slug afterwards. When I called to tell them there was a problem with it I was sent to voicemail it to them for a cam phaser recall and it ran like a slug afterwards. When I called to tell them there was a problem with it I was sent to voicemail and left a message. Nobody called me back. I call twice more and left messages. No call back. So I just scheduled to have it worked on and took a day off of work. The day they were supposed to work on it nobody’s called with a status. I called them to ask. No one knew a thing and said “Les” was going to call the next morning with an update. So I have to take another day off of work. I waited until 1pm and called them. I was told he was on lunch and he’ll call me when he gets back. 2pm no call back so I called them. Les says they are waiting for diagnostics to come back. They didn’t even start anything until day 2? What good was the appointment? They’ve had my truck for 2 days and haven’t even taken a look at it. They don’t care about customers at all. More

Lincoln Service Dept: steering seized on our 2014 Lincoln MKT. Apple was the closest Lincoln dealership. Donnie advised he could not look at for a week & suggested towing to a closer Lincoln service Lincoln MKT. Apple was the closest Lincoln dealership. Donnie advised he could not look at for a week & suggested towing to a closer Lincoln service place. A week passed, I called, he denied I brought the car in over a week ago. Told me it was my problem, not his. Accused me of screaming at him, & told me to have the car towed out of his service area. Adversarial attitude… not a good representative of Ford Lincoln. I have one star because they let us bring the car in after the steering seized & we had 150 more miles to drive to get home. Other than that, he never returned my calls during the last week. He also hung up on me when I asked to whom I was speaking to let him know my car was going to be towed to a closer dealership that would be looking at it within 2 days. More

Service visit for recall and warranty work was very poor experience. Too long of a story to share but will never go back and suggest you stay away. Buyer beware! experience. Too long of a story to share but will never go back and suggest you stay away. Buyer beware! More

Jonas in the Quick Lane Department provided excellent service finding a part for my car and rescheduling. He provided good customer service and was helpful. service finding a part for my car and rescheduling. He provided good customer service and was helpful. More

Curtis the service manager is fantastic. My car needed work done but was just out of warranty. He worked with me to get the service completed at a fair price. work done but was just out of warranty. He worked with me to get the service completed at a fair price. More

It got better last week.Because I provided a less than It got better last week. Because I provided a less than stellar review, when my ins. called to ask about the written diagnoses I was provided, the de It got better last week. Because I provided a less than stellar review, when my ins. called to ask about the written diagnoses I was provided, the dealership told USAA that what they provided me was not accurate. They even referenced my bad review while trying to convince USAA they really hadn't diagnosed anything. Run. Run far far away. More

I recently had an unexpected problem with my car and decided to take it to Apple Ford. With no appointment, they took my car and accommodated me instantly. Everyone was extremely professional and honest decided to take it to Apple Ford. With no appointment, they took my car and accommodated me instantly. Everyone was extremely professional and honest throughout my visit. Especially, the service manager, Curtis Ford. He did everything in his power to help me and for that I’ll be recommending and using this dealership from here on out! More

After the worst Service Department experience in 47 years, I have written off any Ford product for future purchases, and I plan to sell our Transit Connect van very, very soon. Yesterday I was lied to years, I have written off any Ford product for future purchases, and I plan to sell our Transit Connect van very, very soon. Yesterday I was lied to on seven different occasions regarding Ford Co. policy, expected completion times, availability of a shuttle to take me home, and the process of fixing a particular problem. Arrogant, dismissive, dishonest, and negligent people from top to bottom. Service Manager is either a half wit or a terrible liar. Either they know what they're doing and are dishonest OR they DON'T know what they are doing and screw up by the numbers. Either way the customer loses. I am 65 years old and have dealt with Ford, Honda, Ram, Mazda, Tesla and Buick dealers and mechanics for nearly 47 years. This was the worst service experience since I have been a customer at car dealerships (dating back to 1973). The desk clerk, while polite, was filled with fake, inaccurate info. I guess they assume customers are idiots. Warning: Do not trust ANYONE at Apple Ford in Columbia. They show no respect or regret. They can't seem to do anything right or communicate even among themselves. Mechanics tell you one thing...Service Manager another...desk clerk just makes it up as we go. DONE! No more Fords. Mr. Ford in Detroit would not be happy with this dealership because it gives his whole company a bad name: LIARS. FRAUDS. NITWITS. No more Fords for me and my family. And only too glad to tell my neighbors and friends. Be aware: This dealership will screw you. They are fools, liars and arrogant incompetents. AVOID like the plague. Buy a Honda or Toyota or Tesla...avoid Ford. More

Terrible liars . I brought my Lincoln MKC in for routine service and tire rotation . They claim to change the oil but failed to rotate the tires . Mistakes happen so no biggie . I called explained what they service and tire rotation . They claim to change the oil but failed to rotate the tires . Mistakes happen so no biggie . I called explained what they failed to do . The service manager Donnie arranged for my vehicle to be picked up at my residence and have the tires rotated . I’m thinking this is great . They picked my vehicle up on a Monday my day off . Dropped the vehicle off with paperwork that stated the tires where rotated . Sounds great right ? Only propose is unmarked the tires to ensure the work was done and the markings were in the same place as before . I called and spoke to another manager who advised that he was sure they were rotated what he didn’t realize was the service department was closed on Monday and there was no way the tires could’ve been rotated !!!!! They gave me fraudulent paperwork which makes me question if they didn’t anything at all . To top it off I sent the vehicle to another mechanic to double check their work and he discovered that the dealership left every major bolt loose including the master cylinder for the brakes . I wouldn’t trust anything these liars say . Any work they claim to do is subject to fail because they lie . I would reinspect anything they pass off as complete or just not use this dealership . They are setting people up for major work by sabotaging your vehicle and lying about completed work . Do not use them at all !!!!! More

Quick lane GOOD, Full service VERY BAD If you have Ford loyalty, then the Quick Lane service is solid and I would recommend them, but I couldn't have been more disappointed with the full se If you have Ford loyalty, then the Quick Lane service is solid and I would recommend them, but I couldn't have been more disappointed with the full service garafe. My tale of woe below is worth reading. I left the car at the dealer for 8 full days while I was out of town to address 3 issues: 1. malfunction of heating/radio interface, 2. Rattling and grinding while braking, 3. Minimal bumper damage from tapping a parking block (all written clearly in itemized fashion on the night drop form). I received a call around close of business time the following day from a coordinator asking why I dropped the vehicle off. I explained the 3 issues. The following day I received a call saying "your belts and fluids all look good" ad some concern about some bushings on my shocks that were worn down and quoted $1200 to fix them. I asked if this was the cause of my rattling with braking. The answer I received was "No, it wouldn't do that. This is something else, a routine maintenance thing. What's wrong with the brakes?" I explained to the same person again what the issue was. He said that "maybe tomorrow we can drive it and see what the problem is." I asked about the electronics interface issue. He says "Tomorrow we'll do a master reset." Next day: "We did a master reset, it's all working now. We'll take it for a spin tomorrow and test the brakes." Next day: "Our tech says it's definitely the rear rotors, we'll replace them." I had those rotors replaced less than a year ago. Next day "Your car is all done!" What about the bumper damage? "Oh, we'll schedule an estimate with the body shop." Next day exact same conversation, "Car is all done!" Oh, so you fixed the bumper damage? "Oh, we'll schedule an estimate with the body shop." Finally I arrive home from my trip and pick up the car. When I pick up the car, there is an estimate for the bumper repair which needs to be scheduled 2 weeks out (fine). I am then told that the master reset did NOT work, and am handed an estimate for $1,000 to replace the SYNC system. I was very upset to find that within this window of time that they had the car and I kept getting calls saying it was all done, they NEVER mentioned a need to replace the computer until I was picking the vehicle up. That was several days of opportunity wasted; it could have been repaired in that time. Let alone, I had to remind the service coordinator daily what the work was that I needed done. Finally, as I was driving away, the brake issues were just as bad as ever with NO improvement. Overall, I spent $550 for a misdiagnosis and incomplete treatment. Resolution: I took the vehicle to a different dealership (a non-dealer mechanic couldn't address this proprietary computer issue), they diagnose the issue as being a FRONT rotor problem "They're clearly warped, you can see it" and fix it immediately with full resolution of the braking problem. They then diagnose that the electronic issue is NOT the SYNC system, but rather a different control module requiring replacement (FCIM). They replaced it. The fix was spot on, and it is now in excellent condition. After a dozen visits to Quick Lane, my poor experience with the full service means my relationship with Apple Ford is over. More