Apple Ford - Service Center

Service department is a scam. I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next ti I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next time I took my car in for a free oil change the battery they said was failing previously was magically testing fine now. If you get oil changes here ALWAYS decline the maintenance they try and upsell you. My wife was duped when they said her rear brake pads were low and needed to be replaced. She agreed to have the brake pads replaced. When she picked up her car they billed her $700 for flushing the brake lines, and new pads and rotors More

Apple Ford attempted to take advantage of my misfortune. They are predatory in all practices. They are predatory in all practices. More

I am deeply disappointed by the abysmal service I received from TriState Collision Center -Apple Ford. From start to finish, my experience with them was nothing short of a nightmare. Firstly, they t received from TriState Collision Center -Apple Ford. From start to finish, my experience with them was nothing short of a nightmare. Firstly, they took an exorbitant amount of time to complete the repair on my vehicle, (almost a year) far beyond the initial estimation they provided. Throughout this extended period, they failed to return any of my phone calls inquiring about the status of the repair, leaving me feeling completely in the dark and utterly frustrated. When I finally retrieved my vehicle, the quality of the workmanship was shockingly poor. It was evident that the repair had been rushed, with sloppy paintwork and obvious signs of negligence. Moreover, upon closer inspection, I discovered that they had actually caused additional damage to my vehicle during the repair process. Instead of owning up to their mistake, they attempted to cover it up, further exacerbating the situation. The lack of accountability and professionalism displayed by TriState Collision Center -Apple Ford is simply unacceptable. As a paying customer, I expected to receive competent service and quality workmanship, neither of which was delivered. I also had to pay for my rental out of pocket. I am thoroughly disappointed and would caution anyone against entrusting their vehicle to this establishment. Save yourself the frustration and seek out a reputable body shop that values integrity and customer satisfaction. More

I parked my 8 month new 2023 Audi on the dealership lot while assisting my son with his Ford issues. While it was parked in a customer spot, one of the dealership's drivers tore the entire front end of my while assisting my son with his Ford issues. While it was parked in a customer spot, one of the dealership's drivers tore the entire front end of my vehicle off. Apple Ford’s driver on Apple Ford’s lot decided to squeeze a box truck between parked cars in the customer car parking area directly in front of the showroom! Now, if you know the lot, those spots are made for normal cars and most pickup trucks. These are definitely tight for a box truck much like the 15’ UHAUL you might rent. You also know that there is a clear path around the lot to get pretty much anywhere you need to drive, and those paths will handle most box trucks. Well, this xxxxxxx decided to take a detour between parked cars instead of going around them. The path was clear for him to go around! (see image below) So, I see this and am understandably livid. The general manager (who is 3rd generation owner) is writing up a report. I’m telling him they are buying me a new car. I get no response. This is a $65,000 vehicle. I should NOT be driving around in something that has been carelessly assaulted. They must pay to make this right. All I get from the manager is… wait for the insurance company to make an estimate. I don’t care what his insurance is doing. I want a new car! I bought a new 2023 car; I should be able to drive away with peace of mind that I will be properly taken care of. I could not get any sense that Ned was going to guarantee any such thing. He is looking at ways to minimize his liability to the situation, but I guarantee he would be thinking as I am if the shoe was on the other foot. Oh, BTW 3 cars were hit! The driver didn’t stop after the first one! If you are buying a Ford Maverick, you better check to see if it was hit! That was the first one. The second one was the receptionist’s vehicle. She said she hadn’t even made a payment on it, yet. Hers was a minor sideswipe compared to the Maverick and mine, but mine was worse than the other 2 (and the box truck) combined. Ned didn’t even provide a loaner car! A car lot that has no loaner?! xxx! I ended up riding my motorcycle to work the next day in the rain. Thanks, Ned! You’re a pal! He also said he was going to forward the report he sent his insurance. I physically went to the dealership the next day and had to request that again. Still waiting as of typing this note. My car will never be the same physically or in my mind. I will always know the damage that was done. Never have I ever had a vehicle that was in an accident be totally new again. There will always be something inconsistent with the new vehicle that I purchased. So, now I am just waiting to see what “the insurance” has to say about it. Ned should just buy my car outright, have his insurance make the repairs, and sell it on his used lot! That would be the RIGHT THING TO DO, Ned! Well, FINALLY, I got my car back. It only been 3+ months! Not a word this entire time from Ned. Even his insurance has been avoiding me. All phone call, voicemails, and emails to them have been ignored. Not one response. Good thing I involved my own insurance, although that had its own issues. After having the car for a couple weeks, there are numerous issues still unresolved. Part of this is on the body shop, but it would never have been at the body shop if it weren’t for this careless driver who was employed by Apple Ford. The paint is now off. The panels are not precision like they were from the factory. The headlights are not aligned. The rims were never replaced, so it has a huge gash in one of the 22” rims. Aside from not getting depreciation for these people, I also have had to spend time & money to get their screw-up back to some resemblance of okay. The car will never be okay. More

First, I want to say that I have been a customer of Apple Ford for many years, decades even. My sons were little when they had the popcorn machine in the lobby. They always wanted to go to Apple Ford with Ford for many years, decades even. My sons were little when they had the popcorn machine in the lobby. They always wanted to go to Apple Ford with me whenever I planned to go. Over the years, my sons had grown up. They needed vehicles, too. So, again we have been Apple Ford customers for generations… well, mine and my sons’ generations. One of my sons recently had issues with his Ford Taurus SHO. He diligently researched YouTube videos, ran a FixD diagnostic, and even hired a professional mechanic to run a thorough diagnostic with advanced tools. He tried everything to get the vehicle working, but nothing resolved the issue. He bought a new batter, changed the spark plugs, and replaced the air filter. He bought a couple parts (Fuel Pump Relay Module, Direct Injection High Pressure Fuel Pump) from Apple Ford that cost him about $1,000. My son doesn’t make much money, but he was determined to fix his vehicle. He finally gave up and had it towed to Apple Ford. It took them a couple days, but they told him that 2 cylinders had low compression, and it would cost $10,000 to replace the engine block. Okay, so what are the options? Well, it cannot stay on the lot or Apple Ford would start charging storage fees. Okay, no biggie. He asked about trading it in on a used car off their lot. Afterall, the vehicle Blue Books around $16,000. Surely, subtracting the cost of a new engine ($10,000) would net approximately $6,000 for the good parts of the vehicle. Remember the parts he purchased from Apple Ford remain on the vehicle, and the original parts (which are likely still good) are also in the vehicle somewhere. The very best Apple Ford could do was give him $500 (Yes, five hundred) credit toward an overpriced user vehicle on the lot. Apple Ford mechanics cannot fix cars. They can replace parts. Find yourself a real mechanic elsewhere, and save some money doing it, too. More

Customer Service is dead! I scheduled an online appointment a week prior to have an oil change and a software recall/update performed on a brand new F250. I arrived earl I scheduled an online appointment a week prior to have an oil change and a software recall/update performed on a brand new F250. I arrived early and was greeted by friendly service advisor; however, it all went downhill from there. Once inside I was informed that my online appointment could not be kept, because it was booked in the wrong department. This appointment was made by entering a VIN, which had the system pull the current millage off the truck, but somehow this advanced system allowed the appointment to be scheduled for the wrong service department? This is inconceivable to me, and clearly a failure of their online system. How would a customer be aware of the requirements for different areas of the service department? This was then made to be my fault and responsibly, as another service writer, possibly the manager told me they wouldn't have time to service the truck today and told me I would need to reschedule. Then what was the point of making an appointment, when they wont honor it anyway. I can not understand how you have an appointment with a system that took a VIN and wirelessly obtained the current milage form the vehicle, but allowed it to be "scheduled in the wrong department." Even if you assume that is true this indicates that no one checks the upcoming appointments until they arrive, which leads to situations like this and causes inefficiencies leading to poor customer experiences and longer wait times. But clearly customer service is not a priority at APPLE FORD, Hence the abysmal ratings online. There was no attempt to rectify the situation the same day. There was also no consideration for the fact that I taken off of work and arranged for transportation. There is clearly no concern for the customer and you are just another number there to inconvenience them by asking them to perform services that were scheduled. More

Thanks Curtis for taking care of getting my Aviator repaired. I appreciate all your help. repaired. I appreciate all your help. More

The service at the main complex is better. It is their quick lane service down the street that needs some help. Every time I have taken my vehicle there, they tell me my vehicle needs servic It is their quick lane service down the street that needs some help. Every time I have taken my vehicle there, they tell me my vehicle needs service on items it does not. In particular, they told me my breaks needed to be replaced and the next month I brought them in, they said they were green. They also told me I needed new windshield wiper (which I personably replaced 2 weeks prior). I just got two brand new tires from the main complex a couple months ago and now they’re telling me I need new tires for the same tires I just bought. The last time I went there, they did not check the PSI on my tires and left my back door open. Do not recommend. Find somewhere else to go. More

Apple Ford Jul 6, 2022 ambientinsider Took us 6 months to locate the struts (none were in stock anywhere in the US), then took us 1 month to set up the appointment only to sit at the dealership. months to locate the struts (none were in stock anywhere in the US), then took us 1 month to set up the appointment only to sit at the dealership. The Service advisor said the service would take 4-6 hours. After the 6th hour, The van was never taken into the shop and no work was performed. I got my keys and left. This makes the 3rd time we've attempted to use Apple Ford, Columbia, Maryland in the hopes of having work done on our Van. This dealership/service center is off limits, permanently. More

My 2013 Licoln MKX was taken to Apple Ford for warranty work to be completed on June 28, 2021...I did not get my vehicle back until January 28, 2022. My car was not diagnosed until July 3, 2021 AFTER I rea work to be completed on June 28, 2021...I did not get my vehicle back until January 28, 2022. My car was not diagnosed until July 3, 2021 AFTER I reached out to Dontrez Demby, Service Agent. I finally received an outline of the items needing repair...the invoice was over TEN THOUSAND DOLLARS. I requested ONLY WARRANTY REPAIRS be completed...THIS IS WHEN THE NIGHTMARE BEGAN. Mr. Demby made it quite clear that Apple Ford had not worked with my WARRANTY Company before and was not at all interested in working with them now since their were discrepancies on the labor time cost. I then had to start advocating between the two entities...and it was an major ordeal. The warranty company was gracious in approving repairs; however, Apple Ford was not meeting us at any point. The major ordeal came when the warranty company was ordering a part, and Apple insisted they order the part...once the warranty company cancelled the part order, Apple tried to now order that part that was now on BACK ORDER. Mr. Demby indicated to my husband and I that the part would be in late July to early August 2021. Once that time came and went, Mr. Demby now wanted to say it was the Warranty Company that was ordering the part. I had to continually be the middleman between the two entities...after MONTHS of getting NOWHERE, I sent an email on Oct 4, 2021 to ALL involved to include Apple Ford's head people: M. Sheckwlls, L.Lower, C. Doetch, G. Doetch, C. Ford and service agent, Dontrez Demby; along with the heads at the Warranty Company. I outlined the entire unresolved warranty repair issues, and that I would be contacting an attorney. NO ONE FROM APPLE RESPONDED...I did get the VP of Service with the Warranty Company to contact me immediately. I retained legal representation, and a letter went out to Apple Ford...that is when they started up communications with me again. Needless to say, Apple Ford service agent Dontrez Demby was VERY UNPROFESSIONAL in the manner in which this matter was initially handled and throughout the entire ordeal...he was VERY DISRESPECTFUL when he spoke with me on the phone with his supervisor, Curtis Ford on the line...to the point Mr. Ford had to intervene. The ONLY redeeming quality of Apple Ford is Curtis Ford, Service Manager who was professional and respectful in all of my encounters with him. Apple Ford NEEDS TO IMPROVE THEIR CUSTOMER SERVICE ON SO MANY LEVELS...a customer should not have to retain legal representation to get warranty work completed on their vehicle in a timely manner. THIS NIGHTMARE COULD HAVE BEEN AVOIDED...THEY NEED TO HIRE TRUE AUTO PROFESSIONALS THAT CARE ABOUT THEIR CUSTOMERS. I will also report this entire ordeal to Lincoln...Apple Ford should not be representing their brand. PATRICIA WILLIAMS BRUNT More