Apple Ford - Service Center

I had to take my Ford Fusion in for some repairs and get it serviced....it was close to going over my 100,000 mile warranty and my car had been acting up. I had the pleasure of dealing with Curtis Ford who it serviced....it was close to going over my 100,000 mile warranty and my car had been acting up. I had the pleasure of dealing with Curtis Ford who works at the service counter. Curtis went above and beyond any level of customer service I have ever encountered at a dealership. First off, he was extremely polite which is huge, secondly when the technician thought my car was finished Curtis took a look himself and noticed that there were still some issues with the car so he made sure they fixed what I believe was the engine mount block. He could have just said nothing and waited until my warranty expired and then I would have had to pay extra money. Curtis also arranged for a rental car for me to use while my car was being repaired. In addition, he was up front, honest and it was apparent that his goal was to make sure my car got taken care of. At the end of the day I ended up having to pay a little over $800.000 for some service issues not covered under my warranty but because of Curtis I also saved allot of money. I bought my fusion at the same dealership and from this point on I will be a customer for life at Apple Ford Columbia. Curtis should be running the whole service department in my opinion. The guy just flat out gets it. More

The best part of my day was how easy it was to drop off my car this morning and know that everything would be done for me. Curtis Ford was extremely helpful and efficient. He communicated well and gave ext my car this morning and know that everything would be done for me. Curtis Ford was extremely helpful and efficient. He communicated well and gave extra effort to be sure that everything was taken care of for me. He went above and beyond in all parts of his job today. The customer service Curtis provided was exceptional - definitely above all expectations. More

This was my first service experience with Apple Ford, and I will definitely return! Mr. Curtis Ford was an excellent service representative: professional, helpful, accommodating, knowledgable, and sincere. I will definitely return! Mr. Curtis Ford was an excellent service representative: professional, helpful, accommodating, knowledgable, and sincere. Great experience! More

I am a customer for life and my car set in the service lane for 45+ minutes for a car wash. The seat was. Bagged so they knew it was here -passed over for at least 5 other cars. I am writing this review lane for 45+ minutes for a car wash. The seat was. Bagged so they knew it was here -passed over for at least 5 other cars. I am writing this review while I continue to wait. There goes another one. Ah now they are taking mine. More

Curtis Ford was pleasant and professional throughout my entire service experience! Michelle came to speak with me personally about my repairs! Quality Service! I would highly recommend Apple Ford for their entire service experience! Michelle came to speak with me personally about my repairs! Quality Service! I would highly recommend Apple Ford for their service and knowledgable technician! More

I "used" to take my Explorer to Apple Ford for service because of location. Everytime I leave, I am disappointed and frustrated. The service dept. is incompetent. One time my car was in for an service because of location. Everytime I leave, I am disappointed and frustrated. The service dept. is incompetent. One time my car was in for an oil change and minor repair; it took 5 hours. The service rep realized their incompetence and did not charge me for the "service." Today, my car was in for the 2nd time for AC work. The first time it was in, they charged me $300. for diagnostic but failed to document the problem (I found this out late today). I dropped my car off last nite for an appointment this morning to fix the AC. At 5 PM today they call and say my car is not fixed and they don't know if they can even get the parts tomorrow. WHAT? These are only 2 instances of their lack of "service." More

I needed a second key to my 1999 Windstar, which cost $135 to duplicate, and in the same appointment the service department set a time, two days later, to bring my car in for a recall on the sub-frame. F $135 to duplicate, and in the same appointment the service department set a time, two days later, to bring my car in for a recall on the sub-frame. Ford Corp. & Apple Ford new my sub-frame was in jeopardy and they knew they had no replacement parts for the repair, yet they gave me no warning or indication to hold off on spending $135 for the second key. The next day they informed me my vehicle had been grounded and deemed unsafe to drive. In lieu of repair, Ford is offering 150% of bluebook value. I accepted their offer after researching the recall on the internet. I also expected to receive a refund for the key they duplicated two days earlier. When I spoke to the Service Manager he responded by saying he saw no reason to refund the money spent on the duplicate key. More

I got hit from behind in my car whilst parked in DC. I came in to peep a new car. Dave was very sensative to my needs and my alternative lifestyle. His manager was also very caring and tender. I especia came in to peep a new car. Dave was very sensative to my needs and my alternative lifestyle. His manager was also very caring and tender. I especially love the finance manager Tom, he was such a take charge man, I feel like I was treated like a prince. The experience was so positive!! I have recommended them to all my family. More

went to apple ford for a brake issue,ended by spending 2100.00 onother service issues. i figured quality doen't cost it saves.we'll i was dead wrong about that theory.the extra service apple sold me is s 2100.00 onother service issues. i figured quality doen't cost it saves.we'll i was dead wrong about that theory.the extra service apple sold me is still not complete.i've had to postpone my business trip once again.my opnion on apple ford in columbia md,is they RIP people off and don't get their job done.i'm a contractor and i know if i ran my business the way apple runs their's i wouldn't be in business. More

We asked Don from Apple to diagnose my husband's car problems (rattling noise upon startup). He called with a $1000 quote (to fix the injector coil #4, spark plugs, egr port, fix both axles and replace problems (rattling noise upon startup). He called with a $1000 quote (to fix the injector coil #4, spark plugs, egr port, fix both axles and replace four tires, and to reprogram the computer) and we decided not to pursue fixes as it's an old car.<br><br>My husband tried repeatedly to call the service department from work and was hung up on and sent to voice mail each time we called. We finally went to pick up the car and WAITED for an hour while Apple's service unit was taking their ice cream break. We didn't have any of these problems on the diagnostic sheet they gave us, which only said that the serpentine belt was cracking and the tires were in the red zone. The bottom line--had we trusted them to perform the work--would have been $2200.<br><br>We got home and had a message on the home answering machine from Don from the service department (no number), even though we had specifically requested that we be called at work.<br><br>We are in the market for a new vehicle. It's safe we do not plan to visit Apple and would NOT recommend the service department here to any friends or colleagues.<br><br><br><br> More