Apple Tree Honda

Purchased New Honda Accord Purchased a New Honda Accord 8/20/14. Had one of the best experiences ever with a dealership we have ever had. Gene was awesome! Purchased a New Honda Accord 8/20/14. Had one of the best experiences ever with a dealership we have ever had. Gene was awesome! More

New Honda Accord Gene Monroe was an excellent sales person. He was friendly, knowledgeable, and spent a lot of time with me. He listened to what I cared about and di Gene Monroe was an excellent sales person. He was friendly, knowledgeable, and spent a lot of time with me. He listened to what I cared about and didn't try to steer me toward anything in particular. I got a good deal and am happy with my new car. More

Purchasing new Honda CR-V Gene Monroe was the salesman who greeted me when I arrived. He was very helpful and when I explained I was interested in CR-V's, he showed me all the Gene Monroe was the salesman who greeted me when I arrived. He was very helpful and when I explained I was interested in CR-V's, he showed me all the different models and even walked me over to the used car lot to show me what they had there. When I decided what I wanted, but the color I liked wasn't on the lot, he worked to find the color for me. I picked up my new CR-V a few days ago and it is exactly what I want! Gene didn't try to sell me something else. He worked hard to make sure that he sold me exactly what I wanted. Great service and great cars! More

Worst Customer Service! Run Car Buyers! I have purchased 2 brand new Hondas from Appletree. I took my Civic in for a paint recall yesterday because the paint is coming off the hood, roof, an I have purchased 2 brand new Hondas from Appletree. I took my Civic in for a paint recall yesterday because the paint is coming off the hood, roof, and trunk of my car. After dealing with a quite curt service advisor who told me to take my car for two estimates to 2 body shops of their choosing, which I did, I was told all by the body shop that all three areas of my car needed to be fixed and the trunk was showing the same symptoms as the roof and hood and would have the same problems if left unattended. I took my car back to Appletree (after doing all the legwork for Honda's recall) and advised them of what the body shop expert THEY sent me to had said about the trunk. Sandra Cook, my service advisor at Appletree, let me know that there was no trunk damage and Appletree would not be fixing the trunk. She was rude and hateful. I explained to her this is what the expert at the body shop YOU referred me to said. I asked to speak to the service manager James King...who was just as horrible. He let me know that body shops don't make the decisions...he does. He was very demeaning and rude and treated me like a child. I asked him to call the body shop rep I got the information from...he refused. This is a Honda recall. I am a loyal Honda and Appletree customer. Thanks to James King...I will never buy another car from Appletree. Do yourselves a favor....find another Honda dealer. More

Great service We have taken our 2000 model CRV to Apple Tree since buying it used, 4 years ago. Regardless of our vehicles age or budget, the service staff has alwa We have taken our 2000 model CRV to Apple Tree since buying it used, 4 years ago. Regardless of our vehicles age or budget, the service staff has always treated us as if we own a brand new Honda. All of our major repairs have been completed at Apple Tree. We can't trust other shops to learn how to service our vehicle or attempt to get the right parts on our limited budget. We have heard far too many "horror stories" of the wrong parts or wrong procedures at other facilities. The Service department is always up front with what is needed and what it will cost. They always wash and vacuum our vehicle with any service. During our many visits for even oil changes, they are professional from start to finish. They surprisingly have extended hours after work on some days and Saturdays. More

Apple Tree Honda is the best This is the 4th vehicle I have purchased from Apple Tree in the last 5 years. They are friendly, easy to deal with and concerned with my needs when I This is the 4th vehicle I have purchased from Apple Tree in the last 5 years. They are friendly, easy to deal with and concerned with my needs when I tell them what I want. Liam Wood is fantastic and James King in service is top notch. I have never had an issue come up that they failed to address in a timely manner either when purchasing or in service. I highly recommend Apple Tree to all my friends and family and anyone else who is looking to purchase a vehicle. Having dealt with other dealers in the area with less than stellar reputations, Apple Tree was a breath of fresh air when it came time to buy a new vehicle. There were no gimmicks or smoke and mirror tactics, just plain straight forward dealings. Don't waste your time with the gimmicky dealers, just go see Aplle Tree Honda when you need a new car. More

Background: I've owned 3 Hondas and one Acura over the past 30 years. In the late 80's and 90's Apple Tree was known for lousy service and poor customer treatment. It was so bad I purchased 2 of the 3 the past 30 years. In the late 80's and 90's Apple Tree was known for lousy service and poor customer treatment. It was so bad I purchased 2 of the 3 Hondas from other dealers in Hickory and in Forest City although I live in Asheville. I switched to a German car for 9 years and then in 2012 purchased an Acura. I'm sorry to say the service and parts department at Apple Tree is still one of the worst I've ever dealt with. Service has been inadequate in dealing with simple problems. ( Trim by windshield recall). Parts... little or no help. 1. I needed a replacement key for a factory rack. After 20 minutes of looking on line the parts manager told me he couldn't help me and gave me the national service number. A waste of my time and effort. I called the national service number and in 3 minutes had the part sent. 2. Today I went to the parts desk to buy some windshield wiper inserts. I waited 10 minutes for anyone to acknowledge my existence. I was told by service manager that the parts manager would be " right back". Yes- only one employee for the parts department. (Contrast this to the local VW dealer where there are 2-3 parts employees and are very thorough and helpful.) While I waited 3 service employees sat and surfed on their phones. 5 minutes later the parts manager arrives and… wait for it… didn't help me. Really?!? Yep. Looked at me waiting and kept walking. Five minutes later I walked out vowing NEVER to give any business to Apple Tree again. This Honda and Acura dealership has been and continues to be the worst dealer in the southeast. They treat their customers like trash. Buy your Honda or Acura anywhere but here. Insulting to customers who have paid a premium for Acura. More

Two weeks ago we went in to see what was available for a new lease. We would be trading in my current lease which is up in August. After spending a few hours there, they told us to come back with the car in new lease. We would be trading in my current lease which is up in August. After spending a few hours there, they told us to come back with the car in a couple of days and they would have what I wanted. I wanted a white 2013 CRV. We called to verify twice that day and then went in after work. Turns out they did not have a white one so they offered me a rainbow of other colors. I want white and they said they had it. They offered to get me a white one for $15 more a month. Why should I pay for their mistake? We ended up leaving with the promise of a white car after having left a deposit of $300 which they said they were not going to cash. Guess what? They cashed it. Still no car. One and a half weeks later, they say they have a car coming in today. The car was RED! These people are dishonest and we will never do business with them again. More

I purchased a used truck with low mileage 2 weeks ago. We noticed water leaking in the truck and called. They did not want to help us and resolve the issue their staff noticed when the vehicle was detailed b noticed water leaking in the truck and called. They did not want to help us and resolve the issue their staff noticed when the vehicle was detailed before we bought it. They said it is our problem since we didn't get an extended warranty, which would have not covered it either way. If they were in the business of customer service and wanted to help people, they would have fixed the problem instead of washing their hands of the issue being well aware they sold the vehicle to us in that condition. We did not notice this since it was not raining the day we purchased it, and was told it was a one owner vehicle with less that 26,000 miles and was gargaed. Scottie the salesman lied to us to get a quick sale. I would never buy a vehicle from Apple Tree Honda again. Please don't get scammed by this dealership, they do not stand by their products and did not want to do anything to make an issue they were aware of right. More

This was the fourth car I purchased from Apple Tree, and ever time they have been great to deal with. They gave me a great deal on the new car and more then I wanted on my trade. Win win for both. Thanks ag ever time they have been great to deal with. They gave me a great deal on the new car and more then I wanted on my trade. Win win for both. Thanks agian for making me a very happy client. More