Apple Tree Honda

The customer service in the Service department is non exsistant. I didn't purchase my Honda from Appletree, so when the service tech I was talking to found out, the next words out of his mouth were" OHH exsistant. I didn't purchase my Honda from Appletree, so when the service tech I was talking to found out, the next words out of his mouth were" OHHHHH you didn't buy it from us...." ( And that matters how?) = My first experience was trying to get a spare key made. It would have been ok, if I didn't have to call THREE times to give the same information , because someone didn't write it down. I called yesterday and left a message with the service department to return my call. 24 hours later I had to call them again, only to be told that I need to work my schedule around them. Apparently they don't have a full staff on Saturday and stay no later than 5 pm through the week, or appointment only from 5-8 on Thursday. ( I was told that if I came on Thursday at 5:30 there wouldn't be enough time to fix the front seat if anything was wrong. so I would have to bring it back) I am not quite sure why this company has to have the "my way or the highway" mentallity. I will drive to Greenville or Asheville to get Service done. More

I made an appt a week ahead of time to come in at 8:00 am for recall repairs. I was told when I made the appt that it may take 1/2 day so best to leave the car if I can. I made arrangements to leave it all for recall repairs. I was told when I made the appt that it may take 1/2 day so best to leave the car if I can. I made arrangements to leave it all day. When I arrived the gentlemen indicated he would "try" to get it done today. I was really taken back but assumed since I had made an appt a week ahead I would have some sort of priority and it shouldn't be an issue, but I did say that I had to have the car to go out of town the next day. I received a call at about 2:30 from this nice gentlemen that said he knew I needed the car Saturday and it looked like they would not be getting to it today. I was totally bewildered and quizzed him as to what else I could have done to get this accomplished. He indicated if I were to leave it overnight it would make it more priority. I have to admit, I shook my head and tried to get some sort of intelligence out of that comment. If they require folks to leave a car for 2 days then by all means tell them so when they make an appt on the phone so they can make arrangements to go somewhere else and not waste time going to Apple Tree. With peoples work schedules you can't jerk them around like that. We go out of our way to make special arrangements to be without a car while it is being repaired. Was it because it was a recall? No indication was made to me that this bumped it down the list. They later asked for a survey as to how they had done. Well, I told them. They offered to make it right and I refused, why would I want to do the same thing all over again. I made an appointment at Dick Brooks Honda in Greer, SC which was inconvenient for me but they got it done in 45 minutes. They will get my business from now on with service and purchases! More

We found a 2012 Honda CRV on autotrader.com within our We found a 2012 Honda CRV on autotrader.com within our price range so visited Apple Tree. My wife wanted a CRV while I preferred an Accord. We met We found a 2012 Honda CRV on autotrader.com within our price range so visited Apple Tree. My wife wanted a CRV while I preferred an Accord. We met with two superior individuals--Liam Wood and Tim Willis--and they helped us zero in on just what fit our requirements. Tim suggested a compromise between my wife and me--a 2012 Honda Crosstour, what he termed an "Accord on steroids." Liam worked with us on our tradein and a bottom line price. There was no nickel-and-dimeing or nonsense. Liam and Tim accepted our budget constraints, filled us in on the intricacies of the Honda electronics, answered all our technical questions, and were totally professional in every respect. We picked up the car the next day (after the prep service) and were extremely pleased with it. Liam phoned this morning to follow up on any questions we might have raised. We both highly recommend both Tim and Liam. More

My Honda Accord has been cutting off without warning. Obviously a serious problem that I need to get fixed. I tried to call Apple Tree and schedule an appointment. The person I talked to said she would Obviously a serious problem that I need to get fixed. I tried to call Apple Tree and schedule an appointment. The person I talked to said she would get the person I needed for scheduling, then she put the phone down on her desk and proceeded to have a 15 minute chat with someone while I waited. I said hello a couple of times but she never even bothered picking up the phone or letting me know what was going on. Finally, after 15 minutes I just gave up and hung up. Then I went to their website and tried using their online scheduling tool. I submitted my contact information and described the issue I was having with my Accord in detail. That was 1 week ago and no one from Apple Tree has bothered getting in touch with me. Needless to say I have found another mechanic. I'm not sure what is going on at Apple Tree, but I definitely know I won't try them again. If anyone is having an issue with their Honda in the Asheville/Arden/Fletcher area I would recommend finding a good local mechanic and not bothering with Apple Tree. More

I placed a deposit on a used vehicle as was required by salesman on a Thursday and hoped to come to the dealership the next day to finance the vehicle. When I inquired with my credit union, I was eligible salesman on a Thursday and hoped to come to the dealership the next day to finance the vehicle. When I inquired with my credit union, I was eligible for my loan at only 2.49%. I let my salesman know that and was then contacted by a sales manager who was upset that I was not coming for my vehicle on Friday. In that conversation, we agreed that I would come on Tuesday to get my car with check in hand. His final words were that he would call me if he could not honor that agreement. On Monday morning, I received a call from my salesman to say that the sales manager had elected to sell the car over the weekend and of course there would be no cost to me. I was pleasant...did not use any four letter words but felt that this was extremely rude. I will not ever do business with this dealer again even on a car thousands below invoice. In my world, any organization is only as good as the word of those who lead the organization. More

This dealership sells and services Honda and Acura vehicles. I had bought a brand new Honda Odyssey at another dealership that went on the "fritz" 40 miles in on a trip home of 75 miles. Honda requi vehicles. I had bought a brand new Honda Odyssey at another dealership that went on the "fritz" 40 miles in on a trip home of 75 miles. Honda requires that a vehicle that has to be towed must go to the nearest dealer and that happened to be, in this case, Apple Tree. Given the situation, I could not have been luckier. It took a week to diagnose and repair a very complicated electronic problem with the onboard computers, that I was told they had not seen ever before. Russell, the service manager, was in constant contact with us on a daily basis, was extremely patient and answered all our questions. These are extremely nice people to do business with, along with being very competent. My car was returned to me in perfect condition and now runs the same way. I was very impressed and will not take my car anywhere else.. More