Apple Tree Honda

So I've never bought a car here, but I used to work with the Finance Director Chris Lewis at another WNC dealership some years ago where he was the New Car Sales Manager. Chris has decades of automotive exp the Finance Director Chris Lewis at another WNC dealership some years ago where he was the New Car Sales Manager. Chris has decades of automotive experience and was one of my favorite managers to work with in the car business. He's always a no nonsense straight shooter, a certified good 'ol boy, and always strives to exceed customer expectations. He's one of two people I'd pick in WNC to spin my paper (as they say), and of course you can't go wrong with a Honda. I mean...they're Hondas. Signed, A xxxx Yankee Andrew Karsen More

Basically every experience I’ve had at this dealership has been a joke. I went to purchase a brand new car and ended up working with Betsy. While she wasn’t horrible she definitely had no knowledge about has been a joke. I went to purchase a brand new car and ended up working with Betsy. While she wasn’t horrible she definitely had no knowledge about the Hondas and what all the vehicles offer. She was more interested in making a sale than making sure I was happy. Due to them being out of stock I had to order a car. Now I know when you order a car you can choose the colors and whatnot but she only gave me the option to choose exterior and acted like choosing more wasn’t even an option. When my car arrived I gave it a quick walk around and noticed on my trunk some discoloration in the paint and obviously wanted it fixed. Was told that would be no issue. Paperwork was done, pictures were done, etc. never received a call to fix the issue. Reached out to Betsy who basically told me she was busy working on deals and would get back to me when she was done. Did hear back and she claimed she had got it worked out and I should be receiving a call. Again that didn’t happen. Finally called service dept and was told they had no record of paperwork being done oor pictures taken of the issue and I needed to bring my car back in for that part to be done. Had that done and worked with Brenda who was great. The discoloration was done and everything looks great. But then I was due for my first oil change. Made an appointment for first thing Saturday am. Arrived and place was already slammed. Lady that took my info never gave her name or anything. I did make the mistake of taking my keys with me and had to bring them back and handed them over to a man wearing a nice shirt who was super nice. 3hrs later hadn’t heard anything about my car. Proceeded to ask Melissa Orr if she could give an update and she got an extremely rude attitude saying that I needed to be speaking with whoever helped me when I first came in. Asking who it was and was extremely agitated. After this experience with Melissa and then plus the lack of care from Betsy who was only interested in selling cars and not her actual customers, I do NOT plan on coming back. I regret purchasing a car from here and will not recommend it to anyone. I also want to add that while waiting on my oil change my boyfriend and I were walking around lot to pass time. We were looking at a car when a salesman came out and asked if we had any questions. After asking that he said the car was sold and immediately drove it off the lot. Whether this was his intention or not I felt like he thought we were staying at one of the nearby motels and didn’t want us walking around. I told him we were waiting on my car to be serviced but his reaction made me feel as though he didn’t believe me. Honestly more than half of the staff here is unprofessional and rude. Do better. I should also add that after waiting 3hrs on oil change my oil notification was not reset and I had to do it myself. More

I have always had a great experience at Apple Tree Honda. Their sales department is extremely knowledgeable and friendly. They also have a great service department. I highly recommend purchasing a vehicle Their sales department is extremely knowledgeable and friendly. They also have a great service department. I highly recommend purchasing a vehicle from Apple Tree Honda and I highly recommend using their service department. More

All the sales people talked very fast and just wanted to get me in the door to sell me a car. When I got there, I realized I had been given misleading information. It did not set up a foundation of trust. get me in the door to sell me a car. When I got there, I realized I had been given misleading information. It did not set up a foundation of trust. More

Great customer service. They made purchasing very easy and transparent - from beginning to end. Listened to what I wanted and got me in the right car for me. They made purchasing very easy and transparent - from beginning to end. Listened to what I wanted and got me in the right car for me. More

Extremely service oriented, have used servicing for last 6 years recently purchased a new car from Betsy she and team made it very pleasurable! 6 years recently purchased a new car from Betsy she and team made it very pleasurable! More

Quoted 1. 5-2 hours Still here after 3 Hire more people or just be honest Spent my time diagnosing the problem on forums. As it turns out it’s a 1700$ probl 5-2 hours Still here after 3 Hire more people or just be honest Spent my time diagnosing the problem on forums. As it turns out it’s a 1700$ problem with the ABS that Honda hasn’t fixed since the car was new in 2014 I’m told the part is indefinitely on back order and not available even if I wanted to fix it So long, resale value Thanks guys Selling vehicle so I never have to return My old 2002 civic is probably still running fine Done with Honda F this dealer Thanks for listening More

They showed a Honda crosstour when I inquired about they said it was already gone but they had other car, they did this with two different crosstours, just a bait and switch scam to get you to the dealershi said it was already gone but they had other car, they did this with two different crosstours, just a bait and switch scam to get you to the dealership More

Very friendly, fast and efficient. Nick was an excellent salesman and Zach was very efficient. Would recommend this dealership over and over. I bought two cars there and have been plea Nick was an excellent salesman and Zach was very efficient. Would recommend this dealership over and over. I bought two cars there and have been pleased with both More

In November I purchased a BMW from Apple Tree. They provided us with the carfax report and you would think coming from a legit dealership that the car would not have any issues and at first it did grea provided us with the carfax report and you would think coming from a legit dealership that the car would not have any issues and at first it did great. In late December I noticed that there was a jerking when shifting gears. I decided to take it to the BMW dealership to have it looked at. I then get a call from BMW later the same day explaining what was wrong with the car, I explain to them that I have a warranty on the car that we paid for when purchasing. I was told that the warranty was void due to a bad seal around the trunk that was causing a fuel electrical issue among other things that came to some a here around 3800 to 4000 dollars of repairs. Now my car is back in the shop again with something wrong with the engine. I left a review on Appletrees Google with a number to call and talk to them about the issues. I have attempted to call multiple times even spoke to a couple people that said they would make sure to have Matt Sewickzy to contact me back. I still have HEARD NOTHING!!!! I truly don't know how much more unprofessional one business can be. You would think when spending thousands of dollars a business would back there product or maybe at least return a phone call More