Apple Tree Honda

Made an appointment to have our car repaired and dropped it off the night before. They didn’t take our car at the appointed time and they took other cars that were dropped off that day. They called us about it off the night before. They didn’t take our car at the appointed time and they took other cars that were dropped off that day. They called us about the repair and gave us a quote but didn’t take into account or extended warranty. It wound up costing more than we anticipated. I will probably not go back. More

Went in for service. Told I needed a $50 part that “snapped” into place. Ordered and paid for part in advance. Came back for ”simple” install, signed work order for $0 labor charge. Was later informed “snapped” into place. Ordered and paid for part in advance. Came back for ”simple” install, signed work order for $0 labor charge. Was later informed that the labor would be $150. Told them that didn’t make sense and asked to be credited for the part. They refused. I’ll find another dealership. I don’t get it. They lost my business on 2 vehicles over a plastic part that probably cost them $30. More

This is to recognize Jeff of the service department for his outstanding performance on Saturday morning, in getting our vehicle repaired and returned to us in a very timely manner. Jeff went above and bey his outstanding performance on Saturday morning, in getting our vehicle repaired and returned to us in a very timely manner. Jeff went above and beyond the expected level of customer service. He is definitely an asset to Appletree Honda service. More

Would not recommend this “stealership” as they will lowball. Buyer beware. Made an hour and half commute and ended up getting the typical run around. I had substantial cash down payment; and trade in a lowball. Buyer beware. Made an hour and half commute and ended up getting the typical run around. I had substantial cash down payment; and trade in as well. but they blew it. You’d think business would learn that a satisfied consumer is usually a returning consumer...🤔 More

For over 16 years, AppleTree Honda has flawlessly maintained our 2004 Honda Element, and AppleTree continues to maintain our 2016 Accord...and on October 11, 2021, we were very pleased with every asp maintained our 2004 Honda Element, and AppleTree continues to maintain our 2016 Accord...and on October 11, 2021, we were very pleased with every aspect of the purchase of our new 2021 CR-V from AppleTree Honda. Betsy Woods was the very capable sales person who skillfully took us through the purchase, and business manager Zain Rigsby flawlessly completed the process. Both individuals are exceptionally professional in every respect...knowledgable, efficient, patient and helpful. More

I bought a Fit from Apple Tree Honda. The check engine light came on at 15,000 miles. The computer diagnostic codes stated emissions leaks which they could not find, so they concluded I didn't tighten th light came on at 15,000 miles. The computer diagnostic codes stated emissions leaks which they could not find, so they concluded I didn't tighten the gas cap properly. Mark, the service rep, claimed the owners manual states the gas cap should be tightened until you hear 3 clicks. I checked, and the manual clearly states to tighten until you hear 1 click which is what I've always done. I was charged $145 because this wasn't covered under warranty. 30 miles after I left the service department, the check engine light appeared again. Mark also made me wait 30 minutes after the mechanics had finished with the car. I finally went to his desk and he said, "they should be bringing your car around any minute". I informed him that my car had been sitting in the customer pick up area for 30 minutes, and the keys were on his desk. He had been busy chatting with his coworkers for those 30 minutes. I had been assigned this particular service rep for the two oil changes conducted there, and I had to search for him down each time the service was completed. This is my first, and last, Honda. More

I recently had my Ridgeline serviced at Apple Tree Honda. Service was excellent and as always, Brenda was very knowledgeable about my vehicle. Unfortunately I am unable to do your survey about the experien Service was excellent and as always, Brenda was very knowledgeable about my vehicle. Unfortunately I am unable to do your survey about the experience because DISH is intercepting my emails. More

I recently purchased a 2013 Honda Civic from Apple Tree Honda. It has been many years since I last bought a car and I had a lot of anxiety about having to do so. Apple Tree Honda was highly recommended to Honda. It has been many years since I last bought a car and I had a lot of anxiety about having to do so. Apple Tree Honda was highly recommended to me and I am so glad I acted on that recommendation. The folks at Apple Tree Honda were so wonderful to deal with. I love my Honda Civic! I plan on being a lifetime customer of Apple Tree Honda. Now I am thrilled to recommend Apple Tree Honda to anyone making their next car purchase. They are the best!!! Susan King First Grade Teacher More

Their customer service is abysmal. Bad, close to non-existent. Bought a car recently here. A week later I had a simple question and couldn't get a call back. On my 5th attempt to get ahold of the non-existent. Bought a car recently here. A week later I had a simple question and couldn't get a call back. On my 5th attempt to get ahold of the financing guy, Mike, I was hung up on by the receptionist. Also, HIDDEN FEES. They couldn't even explain the 1k hidden fee which they call Vehicle Prep or something like that. Basically you're just going to get screwed. I got the 4k extended warranty and now I'm having trouble using this warranty. I set up an appointment to have my rims repaired and they told me they have some 3rd party guy come and do it but that he can't work in the rain, so they cancelled the appointment and told me to schedule directly with the guy himself. When I asked them to text me his number they said they would but never did. This place could win my trust back, but it's going to take a little follow through and effort on their part. More