Aransas Autoplex

Horrible experience Service Tech told me I would need to leave my vehicle entire day for work that needed to be performed. Made arrangements to return another day so serv Service Tech told me I would need to leave my vehicle entire day for work that needed to be performed. Made arrangements to return another day so service could be performed. I was called a couple hours later after drop off saying nothing wrong with vehicle & to come pick up. Tech acted like my vehicle was supposed to drive this way & that there were no issues. Since then the issue has gotten progressively worse. I drive my vehicle daily. I know what is “normal” & what is not. My vehicle was never even plugged into diagnostic machine for reading. (Had exact same issue a year ago & a reset was needed. After that was done it corrected the issue.) I can’t believe I was treated so poorly by this dept. myself & my family have been loyal customers for many years. More

Service good but not in a timely manner I think the title says it all, we had an appointment at 9:00, we dropped off our car at 9:00, went to eat breakfast, and went to have same service don I think the title says it all, we had an appointment at 9:00, we dropped off our car at 9:00, went to eat breakfast, and went to have same service done to my truck (not having an appointment), returned to pick our car up and had to wait until noon before it was done. We have had to wait like this before also, which is why we opted to go do other things so there would be time for the car to be done, and we still waited longer than we should have. More

Jessie was helpful with finding a new vehicle and fairnwith. Polite and helpful personnel to deal with from all aspects of the dealership. Jessie was helpful from the phone call to shaking my hand as my wife and Polite and helpful personnel to deal with from all aspects of the dealership. Jessie was helpful from the phone call to shaking my hand as my wife and I climbed into my new truck. More

Not so good service employees have an indifferent attitude........not rude, just barely friendly and don't seem to care about customers. Appointment and payment p service employees have an indifferent attitude........not rude, just barely friendly and don't seem to care about customers. Appointment and payment person didn't smile or give the impression that I was a customer and that I should continue to do business. More

Certified used car debacle Found the truck we were interested in but during test drive notices a noise coming from underneath hood. Was concerned about noise so I advised salesm Found the truck we were interested in but during test drive notices a noise coming from underneath hood. Was concerned about noise so I advised salesman, he explained that all used cars go through a 100 point check before going out to used lot to be sold. Found that water pump was the issue which was repaired. More

Scheduled maintenance I stopped by the dealer, set appointment for later in day, and the work was done within an hour. They accessed my out of state records and knew what n I stopped by the dealer, set appointment for later in day, and the work was done within an hour. They accessed my out of state records and knew what needed to be done based on prior service. More

Service Went in for oil change and tire rotation, and I was in and out in 30 minutes.. the customer service was great also, it was a good experience. Went in for oil change and tire rotation, and I was in and out in 30 minutes.. the customer service was great also, it was a good experience. More

Bent over backwards to keep me happy. Had a recurring electronics problem and Ashley Wirz tried to do whatever I needed to keep me happy.He was always ready to help me any way he could. Had a recurring electronics problem and Ashley Wirz tried to do whatever I needed to keep me happy.He was always ready to help me any way he could. More

Were very prompt and professional. Was very satisfied I've always taken my car to aransas pass autoplex for service. . And my wait was less then a hour . Employee very friendly. Was very satisfied I've always taken my car to aransas pass autoplex for service. . And my wait was less then a hour . Employee very friendly. More

Had my rust on my car roof repaired and repainted. service rep. went out of her way to make sure I was happy with the repair. she called me to update me on issues that arose. just a pleasant experienc service rep. went out of her way to make sure I was happy with the repair. she called me to update me on issues that arose. just a pleasant experience. More