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Arapahoe Hyundai

Centennial, CO

4.3
7,698 Reviews

9899 E Arapahoe Road

Centennial, CO

80112

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Showing 7,698 reviews

October 30, 2025

It took 3 1/2 hours for an alignment and new tires after I was quoted 90 minutes. Very dissapointing and frustrating since I got a quote for $50 less at Discount Tires, and they would have gotten it done in More

by norman.mark.moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandria Massey-Ocampo
Nov 02, 2025 -

Arapahoe Hyundai responded

Norman, thank you for taking the time to share your feedback. I’m very sorry to hear that your service visit took longer than expected and didn’t meet the time estimate you were given. I understand how frustrating that can be, and I’d like the opportunity to look into what happened and make things right. Please reach out to me directly at your earliest convenience. – Kristen Beswick, Service Manager, 303-539-1705, kbeswick@arapahoehyundai.com

October 28, 2025

Easy to get an appointment,, quick check in when i arrived. They said it would be about an hour. And it was done More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know name
October 26, 2025

Absolutely horrible no respect for customer time. In addition, it’s like they look for reasons to gouge your wallet More

by spagetty34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know the names, but the entire service department is a JOKE
Oct 29, 2025 -

Arapahoe Hyundai responded

Thank you for sharing your feedback. I’m very sorry to hear about your experience and the frustration it caused. We never want our guests to feel disrespected or that their time isn’t valued. I’d like the chance to learn more about your visit and address the concerns you’ve raised with our service team directly. Please reach out to me at your earliest convenience so we can make things right. – Kristen Beswick, Service Manager, 303-539-1705

October 22, 2025

Service department: Within 4 hours I received 3 different times when my car would be ready. 10 days from now, 2 days, and today. I was glad for the quick turnaround but didn’t give me a sense they More

by Linda
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know anyone’s name.
Oct 25, 2025 -

Arapahoe Hyundai responded

Linda, thank you for taking the time to share your feedback. I’m very sorry for the inconsistent communication and confusion surrounding your service timeline. That’s not the experience we want for our guests, and I can understand how frustrating that must have been. I’d like the opportunity to personally review your visit and see what went wrong so we can make improvements moving forward. Please don’t hesitate to contact me directly at your convenience. – Kristen Beswick, Service Manager, 303-539-1705

October 17, 2025

Jon was my service advisor and he is phenomenal. Very professional knowledgeable and kind. As a disabled senior I truly appreciate that I was able to get my car back the same day. More

by Jack
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon K 6 stars ⭐️ ⭐️⭐️⭐️⭐️⭐️
October 17, 2025

While my technician was great, the mechanic diagnosis for failing parts was $200 each! This was to plug in a machine that gives error codes they didn’t have to do anything. Then they “found” things wrong tha More

by cjsah96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
October 16, 2025

THEY ARE LIARS. They lie to your face about your financing terms and don't honor the deals they make. Wendy and Guy Devin. LIARS. WORST CAR BUYING EXPERIENCE OF MY L More

by mwhite6262
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Wendy, Guy Devin
October 14, 2025

Unable to complete follow-up on Factory Recall work. Planning to contact Hyundai Corporation for further assistance. More

by ralexhamilton
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon
Oct 17, 2025 -

Arapahoe Hyundai responded

Thank you for taking the time to share your feedback. I’m very sorry to hear about the trouble completing your recall work and the lack of follow-up you’ve experienced. That’s not the level of communication or support we aim to provide. I’d like to personally review your situation and help ensure this gets resolved as quickly as possible. Please contact me directly at your earliest convenience so I can assist you further. – Kristen Beswick, Service Manager, 303-539-1705

October 11, 2025

Horrible horrible the way I was treated I’m out $500! Never again! I will never step foot in this car dealership again! I was told I had the car signed paperwork then was told the car was being detailed More

by NikkiNicole
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kareem
Oct 16, 2025 -

Arapahoe Hyundai responded

Nikki, thank you for sharing your experience. I’m truly sorry to hear how this situation was handled and understand your frustration, especially after feeling misled and being out of pocket for insurance on a vehicle you believed was yours. That’s not how we want anyone to feel when purchasing a car from us. I’ll be reviewing this matter with our sales management team to see what happened and how we can make things right. I’ll be reaching out personally, but please don’t hesitate to contact me directly at your earliest convenience. - Dennis Majewski, General Manager, 720-772-3310

October 10, 2025

Poor service-poor communication-took them 7 weeks to finish timing belt replacement-do not recommend unless you have time to burn More

by Batman63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gideon
Oct 16, 2025 -

Arapahoe Hyundai responded

Thank you for sharing your feedback. I’m very sorry to hear about the extended delay and lack of communication during your service visit — that’s not the level of efficiency or care we aim to provide. I’ll be reviewing this situation with our team to understand what caused the delay and how we can prevent it in the future. Please feel free to contact me directly so we can discuss this further. – Kristen Beswick, Service Manager, 303-539-1705 | kbeswick@arapahoehyundai.com

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