Arapahoe Hyundai

“Disappointed Buyer, Misled & Ignored” I am extremely disappointed with my purchase experience at Arapahoe Hyundai and with Hyundai Motor America’s complete lack of accountability. When I leased my 20 disappointed with my purchase experience at Arapahoe Hyundai and with Hyundai Motor America’s complete lack of accountability. When I leased my 2026 Ioniq 9 SEL, my salesperson Wendy told me directly that the vehicle would include Digital Key. After weeks of escalating through Hyundai’s Customer Care, Executive Case Management, and BlueLink, I have been told nothing but contradictions. One person told me the SEL trim doesn’t have any digital key availability, another said the hardware isn’t present, and someone else told me it only works on Android. Nobody seems to have a straight answer. The sales experience itself was a disaster. Sales Manager Phillip Porras had texted me a sign-and-drive offer, with no payment due at signing, and that message was in Hyundai’s own internal communication system. When I went in the next day, Wendy and her supervisor refused to honor that written offer and instead charged me a payment. I then sat in their office for more than three hours while Wendy walked back and forth to the printer for new documents and then back again to her supervisor for approvals. Nothing improved from the original offer Phillip had provided by text. The entire process felt like being stuck in a bad 1980s car-sales movie. On the support side, things somehow got worse. Executive Case Manager Dinesh refused to provide his supervisor’s last name or title when I asked for it. At BlueLink, a representative transferred me to someone introduced as “Kathy,” who told me Digital Key was not possible, only for me to later find out her real name was Genysis. If Hyundai’s own teams cannot even provide accurate supervisor names, how can customers trust them with something as important as vehicle features? I escalated all of this directly to Hyundai executives, including Michel Poirier, Vice President of Aftersales and Customer Experience, and Barry Ratzlaff, Chief Customer Officer. The only response I ever received was from Dinesh, their Executive Case Manager, who had no answers and only served to confirm that my model does not include Digital Key. Weeks later, I am still waiting for meaningful follow-up. Even the corporate survey sent by Michel Poirier went unanswered after I completed it. On top of everything else, the seat warmers in my Ioniq 9 fail after about five to ten seconds, so I will need to schedule service for a brand-new vehicle. Hyundai sold me on the idea of a premium EV experience, but what I got was false promises, broken processes, and leadership that hides behind case managers. If this is how Hyundai treats new customers, I would strongly advise anyone considering this brand to look elsewhere. More

About my first car here in 2016 and loved the service. This time around it was not the best experience. I am missing my all Weather mats in a back row headrest, which they said would be sent to me within This time around it was not the best experience. I am missing my all Weather mats in a back row headrest, which they said would be sent to me within a week, and it’s been over six weeks. I physically went into the dealership last week and they said they were never ordered and now it’s been another 10 days! They also changed their warranty rules, and if you don’t go to the dealership to get work done, your warranty becomes null and void. Very inconvenient and ridiculous! Sadly, I wanted to love my second experience here, but will probably not buy my next car from Arapahoe Hyundai. More