Arapahoe Hyundai

The worst experience in my life I’m in service for 6 times 4 in this supposedly dealer if you like call a dealer, and 2 in McDonald Hyundai for an issue if steering wheel, since the beginning this is li times 4 in this supposedly dealer if you like call a dealer, and 2 in McDonald Hyundai for an issue if steering wheel, since the beginning this is like a hot potato no one like to touches, the first two services said the car need balancing and alignment, they did that when I picked up the car boom surprise the problem continue, they keeping the car for 1month and 1/2 and after I pushed they said the problem it’s tires and one bent rim. They changed I picked up the car and what you think boom again same issue, third time back again and after 2 more weeks they supposedly did alignment and tire balance and again same issue when I tried to explain to them the issue of the car there answer it’s grab the steering wheel with two hands and you steering wheel not shaking wow wow smart answer from a professional people, after this they drove the car and they stated the car have the issue but instead of to find what happens with the car they told me the same and if some one have a doubt this is the message Shop foreman tech who worked on it stated he only did per the general manager request. He states the vehicle is performing normally as you should not be removing both hands from the steering wheel. It happens on asphalt roads however it is clear on concreate roads. They knew about this but they recommended to me go to another dealer and I moved to MCDONALD Hyundai the first time they told the car have tire problems and after that they puts four new tires, boom again when I picked up the car have the issue I’m back again and after the service manager and someone else drove the car they told me I have bent rims that it’s never been seen by supposedly machine and the need to replace, this the the message before told me this and puts four new tires Good morning Jorge, this is Max at McDonald Hyundai. I wanted to let you know that my technician has replaced your tires and completed the road force balance. They passed the road force balance. There are no bent rims. Your vehicle is within alignment. Your steering wheel is still shaking. My diagnostic technician is looking at different possibilities than the tires and wheels at this point. He is going to take an in depth look at it here shortly. I will let you know as soon as he has something what this guys think that everyone it’s stupid, and this not end here after I picked up my last time because always did a test drive only two miles and pretending everything it’s fine boom, the problem persist my last choice it’s hire a lawyer and going thru the hard way I’m trying my best but guys after be a loyal customer and changing my cars every two years, I have more than 10 with my wife and daughter and be loyal to brand I decided to let them know to every people ask me about Hyundai DONT BUY this brand not for sales the problems it’s there xxxx services department they don’t like to be responsible for a lemon car, by the way the problem it’s not MC Donald there’s not responsible the issue it’s Arapahoe Hyundai the worst service department including Brent Corso, the supposedly shop foreman and at the end the service manager Kristen, if you like to be better takes your job with passion and not be there only for a check every people when they buy a car they do it because they needed, and this is not the last for me I’ll be in touch because I’m not sleeping until someone takes seriously this matter. That’s the reason company’s fail for people treating people like numbers More

I think you guys forgot to reset the "service button" at my last service- there is an alert that keeps popping up. DO I need to bring my car back in to the service department? my last service- there is an alert that keeps popping up. DO I need to bring my car back in to the service department? More

I brought my car in for service on July 29th for a scheduled appointment. My vehicle has a simple issue where one of the forward collision detection sensors is malfunctioning. The problem was demons scheduled appointment. My vehicle has a simple issue where one of the forward collision detection sensors is malfunctioning. The problem was demonstrated to the intake person, and the service technician took the vehicle. It is now August 12th, and Arapahoe Hyundai has called me exactly 0 times. I can see from the BlueLink app that the vehicle has not moved or been turned on since July 29th. The communication from the service department has been non-existent. No one can tell me why my car has been sitting uninspected for nearly two weeks. The lack of communication is breathtaking. I have had to call Arapahoe Hyundai every day asking for an update, and my technician is "out". Why my car can't be assigned to another technician is unknown. I couldn't be more disappointed with the service. There has been no offer of a loaner. As of now, I'm in the hole $2000 for a rental car. The entire experience remains an exercise in disappointment. More

I was from out of town, my brakes quit working. My car was at the service center for over two days before it was even looked at and I had an 8:30 am appointment . My case was passed on to Jon who d My car was at the service center for over two days before it was even looked at and I had an 8:30 am appointment . My case was passed on to Jon who did a better job of keeping me up to speed with the car. My biggest issue is the lack of communication and all of the wasted time even though I had an appointment set. More

Had oil changed a couple of weeks ago. . the mechanic left the engine cover over above the hybrid controls. I’m lucky it didn’t fall down. Sloppy work! . the mechanic left the engine cover over above the hybrid controls. I’m lucky it didn’t fall down. Sloppy work! More