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Arapahoe Hyundai
Centennial, CO
7,607 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 12, 2018
Owners policy? Where do I begin? To your credit your shop foreman was the first person at a Hyundai dealer that knew a 4” stitching issue on my drivers seat would Where do I begin? To your credit your shop foreman was the first person at a Hyundai dealer that knew a 4” stitching issue on my drivers seat would be covered under the warranty. Shortline after two visits wouldn’t even look at it unless I left my car. So after your store finally confirmed it was covered you ordered the seat cover. About 8 days later you called and arranged an appointment. I was told that Saturday isn’t a good day to perform a 5-6 hour job. It was then agreed upon that I’d bring my car in Tuesday night and be given a loaner car, to which I agreed. So after waiting 8 days because of the timing of these “loaner” cars was told to have my car there at 5. So I took two hours off work drive down to drop my car. After waiting for about 35 mins your service agent came and got me and said he was ready. After about 5 mins discussing my insurance, my drivers license and returning this “loaner” the agent then said you didn’t buy this car here did you? I said no. He comes back after visiting with the service manager and tells me I can’t have a loaner. Owners policy. I explained the whole deal to him and asked him if he thought I was making up this loaner car deal? I told him it was his organization that asked me to bring this in today versus the day that actually worked for me which was Saturday. He said he was sorry owners policy. So he gave me some options none of which would get me to work or back to get my car. So all of the sudden an opening on Saturday appeared. At 0815. I’m absolutely livid. I just wasted 3 hours when this could have been handled at the original call. And this is just the beginning. Saturday comes I arrive at 0805 to drop my car. Was told it was a 5 hour job plus they were gonna do an oil change (which they gave me for free) so I figured 5.5-6 hours. I got home that Saturday night at 545pm, all of this because of an owners policy and this dealerships lack of internal communication. Maybe you should worry more about servicing your customers than selling cars in the service area. Signs posted about their sales....I’m pretty sure if this owner who apparently made this policy ever had to waste his whole Saturday he wouldn’t be this nice! More
by DTPEKNPAW
Verified CustomerEmployees Worked With
Matthew kellogg
June 12, 2018
Arapahoe is number one for a good reason! Traveled from Alabama to Denver to purchase a newer car for my daughter. Contacted Arapahoe by email to make them aware of my intentions and asked for Traveled from Alabama to Denver to purchase a newer car for my daughter. Contacted Arapahoe by email to make them aware of my intentions and asked for a point of contact. Lawrence Bradshaw was the name provided, turned out to be an excellent choice. Very knowledgeable and easy to talk with. I explained my purpose and situation, my wife and I previewed several cars that fit my parameters and we scheduled a time that my daughter could join us to pick out exactly what she wanted. Lawernce was very thorough, explained everything to my satisfaction, and more importantly, to my daughter's satisfaction. There were other personnel that I interacted with during the five plus hours it took to finalize all the details and watch my daughter drive away in her "new" ride. I don't know how many units were sold that day, but there were multiple sales personnel dealing with customers. This was a pleasant vehicle buying experience and I feel a personal connection with Arapahoe, knowing that should my daughter experience any problems with this car, she will be adequately taken care of. Good for my peace of mind. More
by Long distance
Employees Worked With
Leo Zombek, Lawrence Bradshaw
June 12, 2018
Always great service Got the work done much faster than I had anticipated! Leo was very helpful and pleasant to deal with ..... I really have nothing else to say! Got the work done much faster than I had anticipated! Leo was very helpful and pleasant to deal with ..... I really have nothing else to say! More
by KCHURCH1225
Employees Worked With
Leo Zombek
June 12, 2018
60000 mile service I took my car in recently for a 60,000 mile service and had great friendly service that took time to address and discuss my questions. I'll be back wh I took my car in recently for a 60,000 mile service and had great friendly service that took time to address and discuss my questions. I'll be back when it is time for the next service. More
by CINELLI
Employees Worked With
Mark Anderson
June 12, 2018
45000 mile xx up took care of little problems i was having. tech couldnt solve one problem and they went with me to see what was wrong. took car back into shop and d took care of little problems i was having. tech couldnt solve one problem and they went with me to see what was wrong. took car back into shop and did an adjustment that helped solve the problem. More
by DHOFFMAN.1
Employees Worked With
Mark Anderson
June 11, 2018
Excellent We needed to replace a Hyundai that was totaled in a car accident. We believe that our car saved my life. We knew exactly what we wanted and the price We needed to replace a Hyundai that was totaled in a car accident. We believe that our car saved my life. We knew exactly what we wanted and the price we were willing to pay. Devin Johnson was able to show us exactly what we were looking for right away and help us complete the purchase! More
by Jennifersmith9046
Employees Worked With
Devin Johnson
June 11, 2018
Routine Maintenance I always feel confident coming here, knowing my car is being well taken care of. Never feel pressured into to buying anything and if there is a need f I always feel confident coming here, knowing my car is being well taken care of. Never feel pressured into to buying anything and if there is a need for something it's not over priced either. More
by LISHCARR12
Employees Worked With
Jordan Sandell
June 11, 2018
Great experience each and every visit. I've been bringing my 2010 Santa Fe for routine service for 5 years now. The pricing is competitive, and I've never had problem scheduling an appoint I've been bringing my 2010 Santa Fe for routine service for 5 years now. The pricing is competitive, and I've never had problem scheduling an appointment even during their peak hours. The wait time is very reasonable, and they do an excellent job of keeping you updated. The entire staff is fantastic, and I'd like to mention Jordan specifically. He's been so helpful and friendly each visit; incredible customer service. Thank you to you and your team! More
by Rebecca S.
Employees Worked With
Jordan Sandell
June 11, 2018
Just Visiting We were visiting from Las Vegas, and had a tire issue hours before we were to depart to go back home, we also had premium tire coverage and Team Arapa We were visiting from Las Vegas, and had a tire issue hours before we were to depart to go back home, we also had premium tire coverage and Team Arapahoe Service Department did an outstanding job got our tire fixed and we were on our way home the next dat,,,,12 out of 10 stars for Jordan and his service group. Estelle and David Goldstein More
by SHOESAPLENTY
Employees Worked With
Jordan Sandell
June 11, 2018
Service team is amazing Love this team of techs and service reps. Paul is awesome as usual and I prefer only to see them at arapahoe thansk for everything. Love this team of techs and service reps. Paul is awesome as usual and I prefer only to see them at arapahoe thansk for everything. More
by ADOLAN475
Employees Worked With
Paul Grace
