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Arapahoe Hyundai
Centennial, CO
7,607 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 7,607 reviews
May 28, 2018
fuel tank band Paul Grace is the reason I keep coming back, He makes sure my vehicle is done right and keeps me informed of what is going on, He is always goes t Paul Grace is the reason I keep coming back, He makes sure my vehicle is done right and keeps me informed of what is going on, He is always goes that extra mile. More
by PINHEAD291
Verified CustomerEmployees Worked With
Paul Grace
May 28, 2018
Unpleasant and expensive experience I received an email from Arapahoe Hyundai with two coupons, one for an oil change plus general inspection and another for maintenance of the air condi I received an email from Arapahoe Hyundai with two coupons, one for an oil change plus general inspection and another for maintenance of the air conditioning system. As I was busy, I sent my son (a 40 year old man) that was not treated well in the visit and: 1. The oil was changed. 2. The usual general inspection with a report was made. 3. Nothing was done in the air conditioning system, because (apparently) there is a leakage in the compressor. Repairing the compressor was quoted $ 705. As I did not accepted, I was charged more than $ 100. The total visit for the oil change and the quote was $ 167.82. They stole my money and I should be refunded.. I bought that car and other cars at that dealership years ago, but the service department has deteriorated and I will not come back for service or to buy another car. R. Biasca More
by RODB
Employees Worked With
Mark Anderson
May 28, 2018
Awesome, Amazing, Fantastic! Every single time I have my car serviced, everyone is freindly, knowledgable and on top of everything! Best service in town! I would recommend all of Every single time I have my car serviced, everyone is freindly, knowledgable and on top of everything! Best service in town! I would recommend all of my friends and familu to buy here and have service here! More
by TERESAPLUMMER77
Employees Worked With
Lou Friedman, Paul Grace, Kevin Allerton, Mark Anderson, Chad Niles, Jordan Sandell
May 28, 2018
Great experience My overall experience was great. I was working with the internet sales person for several days before going into the office to finalize the deal with My overall experience was great. I was working with the internet sales person for several days before going into the office to finalize the deal with my son and daughter. The car was due my daughter, so I wanted her to pick the car she wanted. The advertised price of the cars were far below what other dealerships were advertising for the same car. They had plenty of options. The team was friendly and did not pressure me to do anything. I would highly recommend Arapahoe Hyundai... Especially Lawrence, the internet sales manager. More
by Joejoe37
Employees Worked With
Lawrence Bradshaw
May 27, 2018
Thank you Was looking on the internet for the best deal in a vehicle, Arapahoe Hyundai is the best place to do so. Phillip called me right away and invited me t Was looking on the internet for the best deal in a vehicle, Arapahoe Hyundai is the best place to do so. Phillip called me right away and invited me to come in and see what they can do for me. Glad I did! The got me exactly what I wanted. More
by Mommykj
Employees Worked With
Phillip Porras
May 26, 2018
High Pressure Sales Tactics I was subjected to intimidation, bullying, ridicule and high pressure sales tactics. I wanted to sleep on my decision to buy, as I have done with ever I was subjected to intimidation, bullying, ridicule and high pressure sales tactics. I wanted to sleep on my decision to buy, as I have done with every major purchase in my life, and while they did not physically restrain me from walking out the door, they used every method of intimidation and pressure to keep me there. Their strategy is to ask you to state the specific points of the deal you are not comfortable with. Then they pick away at those points one at a time, and they get you to admit they have satisfied that individual point. Then, without giving you a chance to pull back for even a few minutes and think about the deal, they tell you they have answered all your objections and that it makes no sense to them why you won't sign right here, right now. They continue until eventually, you feel you actually have no other choice but to sign, even though you are still not comfortable with the deal. It didn't help any that there were often two or three of them sitting around you in very confined spaces. I might as well have been in a police interrogation room with a bright light shining in my face. Once they got me to verbally agree to a deal, they then delivered me to their financial guy. What an experience THAT was. I thought I was brought to this guy's office to just buy the car, but suddenly he starts pushing an expensive maintenance agreement. I felt especially ridiculed by this guy. He used fear tactics by telling me that the electronics in my Hyundai could break down and easily cost me thousands to repair. (And this was a Hyundai dealership, trying to sell me a used Hyundai! Apparently they have no faith in their own cars.) In the end, he made me feel like I would be an idiot unless I enrolled in a maintenance agreement. Then he used a stereotypical used car sales tactic by showing me only the "small" difference in monthly payments between the various levels of agreements. However, the total maintenance agreement cost was more than $2500, which was a significant percentage of the price of this used car. I could have easily lived without the maintenance agreement. Although it has been more than a month since I was there, I am still losing sleep over this sales experience because I allowed myself to get pushed into signing without feeling comfortable about the deal. I recommend that you stay away from this place unless you are truly prepared to walk out the door if the deal doesn't feel right. More
by AuroraGuy71
Employees Worked With
John-Francis O'Hanlon, Leo Zombek
May 26, 2018
Awesome experience Very friendly and easy to work with on a new vehicle purchase and trade in. Devin was a pleasure to work with on this transaction. Very friendly and easy to work with on a new vehicle purchase and trade in. Devin was a pleasure to work with on this transaction. More
by Sam E.
Employees Worked With
Devin Johnson
May 26, 2018
Great Service This was my second time leasing a vehicle at this dealership. John is always friendly and provides excellent customer service. Will return when this l This was my second time leasing a vehicle at this dealership. John is always friendly and provides excellent customer service. Will return when this lease is up! More
by Tpachuca
Employees Worked With
John-Francis O'Hanlon
May 25, 2018
Always A Pleasure! Everyone is so friendly and knowledgeable. They understand the car itself and are happy to answer questions. No up-sale on service issues is a great Everyone is so friendly and knowledgeable. They understand the car itself and are happy to answer questions. No up-sale on service issues is a great plus. Fair, courteous and always friendly. More
by Karen D
Employees Worked With
Paul Grace
May 24, 2018
Excellent customer service! Fair and honest, polite and courteous. I would bring my car here every time it needs servicing! They were thorough but worked quickly to get me back o Fair and honest, polite and courteous. I would bring my car here every time it needs servicing! They were thorough but worked quickly to get me back on the road. More
by SHANNONMROGERS1976
Employees Worked With
Paul Grace
