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Arapahoe Hyundai
Centennial, CO
7,607 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 15, 2018
Above and Beyond Devin Johnson gave us the best service we have EVER received at a dealership. From the moment we stepped foot on the lot he made himself available and Devin Johnson gave us the best service we have EVER received at a dealership. From the moment we stepped foot on the lot he made himself available and informative, but not pushy. Not only was he highly knowledgeable about the brand and vehicles, but he was patient with us as we asked a million dumb questions. His professional manner was always on point!!! Devin addressed us by our names when the occasion called for it and as Sir and Ma'am when we were dealing with paperwork and private information. On our second visit, he stayed incredibly late in order to assist us in the leasing of our next vehicle. That screams ROCKSTAR in my book. In fact, we moved all of our business to his dealership because of this young man. We leased 2 vehicles from him in 2 days. This is your guy!!!! More
by BrianTaylor
Employees Worked With
Devin Johnson
May 15, 2018
6000 Mile Checkup Very courteous and friendly, helpful with some questions asked! On time with appointment and finish time! Okay okay okay okay okay okay okay okay Very courteous and friendly, helpful with some questions asked! On time with appointment and finish time! Okay okay okay okay okay okay okay okay okay More
by Dfrees
Verified CustomerEmployees Worked With
Jordan Sandell
May 14, 2018
Small Repair, Quick Turnaround I had made an appointment online to get the armrest latch fixed on my Sonata and had never taken my car to Arapahoe Hyundai before. They took me righ I had made an appointment online to get the armrest latch fixed on my Sonata and had never taken my car to Arapahoe Hyundai before. They took me right away and got the part fixed in under a half hour. I had been quoted a price for the part only with no labor cost by the parts manager and the team was great about honoring that. I will definitely take my car back to them with any future issues. More
by JOGAME21
Employees Worked With
Chad Niles
May 14, 2018
So convenient! The process of scheduling, dropping off, getting a rental, and working with the advisors was all top notch! Everyone was helpful, friendly, and easy t The process of scheduling, dropping off, getting a rental, and working with the advisors was all top notch! Everyone was helpful, friendly, and easy to work with. More
by KS
Employees Worked With
Paul Grace, Mark Anderson, Chad Niles, Jordan Sandell
May 14, 2018
They’ve lost a long term customer in me. My latest experience was not a good one. Communication from the sales staff was not what it has been in the past. I did not feel as if I was there to My latest experience was not a good one. Communication from the sales staff was not what it has been in the past. I did not feel as if I was there to buy a car but rather that I was there for them to sell me something. And what they were trying to sell me wasn’t what I wanted. I have seen a decline both in sales and service at this dealership and have changed to a new dealership after 15 years. Unfortunately the sales person I had hoped to deal with was no longer there and that has made made the difference in addition to a decline in service related customer service. More
by JRCO0803
Employees Worked With
Lawrence Bradshaw
May 14, 2018
Lease Devin was very helpful and patient throughout the process. I never felt pressure to sign and I feel I left the dealership with a good deal. Devin was very helpful and patient throughout the process. I never felt pressure to sign and I feel I left the dealership with a good deal. More
by RAGUIRRE504
Employees Worked With
Devin Johnson
May 12, 2018
Worse Customer Service and Finance Department First, let me say, if I could undo this deal, I would. I would take back my brand new trade car and give. Back the Tucson I an instant. That’s how dis First, let me say, if I could undo this deal, I would. I would take back my brand new trade car and give. Back the Tucson I an instant. That’s how dissatisfied I am with their service. Their finance department first told us we were aproved. I specifically asked if there were any problems. The assured it me there wasn’t. After 3 weeks without hearing from them and because I couldn’t sign up on Hyundai Finace I contacted them. They told me I had to sign up the paperwork. That my sales person was supposed to have contacted me long ago. Guess what? It didn’t happen. At the time I went to resign the paperwork ie press my concern that my payment due date was approaching and I still couldn’t signup on their website. They told me I could pay them the install me and they would take care of it. When I was finally able to sign into the website I realized my payment was not posted. I contacted their finance department. I spoke with Leslee (she was the worst person) she to,d me she would call me back in minutes. Again, it didn’t happen. I called her back and left her a message. At that point I was beyond frustrated. I emailed my sales person and copied Leslee. It was just when I threatened to contact Hyundai corporate 9ffice that I received a call back. I was to.d then, the day my payment was due, that they could not receive my payment at the dealership. That I had to do it online and that they were sending me check to reimburse me for the payment I made at the dealers. I had to come up with another payment amount if I did not want to be late. Their excuse was “you have 10 days grace period”. I shouldn’t need. Grace period when I specifically asked before the due date what could I do and they guaranteed me I could pay at the dealership. Now I contacted the dealership because I signed up at the time 9f the contract to have the oil changes covered. I wanted to know if I could have it done at another dealership since Arapahoe Hyundai is too far for me. Their answer “ I need to contact the finance department “ . As you might understand, I do t trust their finance department for obvious reasons. I still don’t have an answer for that question. 9r even a confirmation that the oil changes are covered in my contract. I wouldn’t recommend this dealership to anybody, n9t even my worse enemy. More
by THEREZA.BROWN
Employees Worked With
Bill Surina, Lucas Bender
May 12, 2018
Fixed up my car and even called me to make sure I was satisf The service team and Mark were extremely helpful. My Hyundai has had little issues since I purchased 4 years ago, so the service team has been bored. The service team and Mark were extremely helpful. My Hyundai has had little issues since I purchased 4 years ago, so the service team has been bored. They got me in and out, provided me with a loaner car while they worked on my car and were ultra professional. More
by Lovemysantafe
Employees Worked With
Paul Grace, Mark Anderson, Chad Niles, Jordan Sandell
May 11, 2018
BRIAN WHEELER & BERNARD BRAKE Brian and Bernard were both very friendly, knowledgeable and very easy to work with. My experience leasing my new vehicle with those guys and Arapahoe Brian and Bernard were both very friendly, knowledgeable and very easy to work with. My experience leasing my new vehicle with those guys and Arapahoe Hyundai was very easy and satisfying. I will definitely recommend Brian and Arapahoe Hyundai to friends and family. More
by Matt Gerjets
Employees Worked With
Bernard Brake, B Wheeler
May 11, 2018
Lucas Bender is AWESOME We were looking for a used first car for my nephew. Lucas was very patient with us and showed us multiple cars in our price range. He explained all We were looking for a used first car for my nephew. Lucas was very patient with us and showed us multiple cars in our price range. He explained all the features of each car to my nephew and also pointed out how one car may be better than another. Lucas was very knowledgeable and very easy to work with. We never felt pressured that we had to buy a car that day and he made it easy to ask questions. Because of this, we felt confident that we were choosing the right car. I will definitely recommend Lucas and Arapahoe Hyundai to anyone looking for a car!! Thank you Lucas!! More
by JLG
Employees Worked With
Lucas Bender
