Arapahoe Hyundai

was happy with this establishment. I have even bought my was happy with this establishment. I have even bought my car from them. However my last two issues left me upset enough to go around the net and s was happy with this establishment. I have even bought my car from them. However my last two issues left me upset enough to go around the net and spread a word about their screw ups. The service department needed 4 different visits, and dealer's "master technician" would be telling it is ok for transmission to grind. Well after HMC USA getting involved, the transmission got repaired and no problem. Now they changed the strut at mid 50k miles. Took 3 trips. 1st: could not replicate the problem, 2nd: could not replicate the problem, but I asked to show the "issue". After showing the leaking oil from blown shock this dealer agreed to fix the car. 3rd: by the time I hit parker road I had obnoxious knocking, turned around to a dealer.... oh they forgot to install the spacer. Well now 5k miles later- the same strut blown out again. I decided I can do the job w/o delay... upon disassembly notice "fudged" stripped nut with lock tie, rounded off "D" shape in upper insulator and channel lock marks on the shock rod (explains why the shock was so short lived). Dealer/service manager/Mike Dyer is "not buying my parts". So think twice before letting this folks do anything for you. Oh yeah to tap it off... they don't document the complaints, so according to them I had one visit/complaint with my tranny and one visit/complaint with my strut. Would you trust them? More

I bought an Azera on the evening of Saturday, May 30, 2009 (traded in our '05 Impala) and was initially happy. At this point, please note that it was approx 7 pm when we first saw the car (dark enough w 2009 (traded in our '05 Impala) and was initially happy. At this point, please note that it was approx 7 pm when we first saw the car (dark enough when we drove it to need the headlights), the weather was cloudy, overcast, and some drizzle. The next day I saw the car in full sunlight, and noticed the paint is not right. The car has been repainted and various parts are slightly different shades. On June 1st, I called Tony Saccomano, the salesperson, and he said he would see what he could do. I had to go to the Hyundai dealership to get some items that were left in the car I traded, so I went there and spoke with Tony, and then to Randy, the Sales Manager. Randy said that we (my wife & I) should have known there were problems because we didn't pay full retail! I couldn't believe he would make such a statement, and said so. Randy told me to just leave the Azera and take my Impala back. I told him I did not want the Impala back, I just wanted him to paint the car so that the doors and bumper matched and were blended. He said it would cost them $500 and he would not do it. I asked if he would trade it out for another Azera and he said it would cost me more money. On June 2 (today) I got an estimate from a dealer indicating there are 8 different areas of the car that do not match (and I will be getting another est. tomorrow from another dealer to be sure it is fair). I called Tony today and said that since they were not willing to re-paint the Azera, I would be in to take the Impala back. He talked to his sales manager, who told Tony that he never made me that offer, and would not do it. I then asked if there was another car available, and he called me back and said yes, but it would be a few hundred more a MONTH, and that I should just pay to paint my car and be done with it. After my wife and I reviewed the Sales Contract and the extended warranty information, we found that they financed us on a 66 month contract, rather than the 60 month that we both specifically told Tony and Rune Nilsen (Finance Director) that we wanted. The extended warranty that we were told would be an extra $20 a month ($1,200 total) for a 10 yr/100,000 mile bumper to bumper is not through Hyundai, it is through Fidelity (which we were not told), and the total cost they built in was $2,159. What they say verbally, and what they put in writing are two different things, and they are very misleading. More