Arapahoe Kia

I got my service done on my 2015 Kia Forte recently. Arapahoe kia overpriced for the labor charges. $36 for simply cabin filter, $160 for wheel alignment, almost $300 labor for front brakes, etc Arapahoe kia overpriced for the labor charges. $36 for simply cabin filter, $160 for wheel alignment, almost $300 labor for front brakes, etc More

If you have good credit, do "NOT" use their financing. You will get a much better interest rate on your own. However, please note that for lease-end buyout, KIA Finance has a rule. In Colorado, lease b You will get a much better interest rate on your own. However, please note that for lease-end buyout, KIA Finance has a rule. In Colorado, lease buyout 'MUST" go through their dealerships. I have a leased vehicle with 6 months payment remaining, I kept getting emails and mails saying they wanted me to check out their options. I told them that I only needed financing to do a lease-end buyout. When I was there, no one could tell me the interest rate when they showed me the monthly payment on the first round. I was not pleased. Then they lowered the monthly payment on the second round, but the amount was still high. I decided to get a pre-approved interest rate on my own, but found out that If I wanted to buy the leased vehicle from KIA, I MUST use their financing and MUST pay the $699.50 dealer handling fee. I decided to just give them a cashier check and skip financing when my lease is up. Please be aware of their "business model". More

Atrocious sales experience. High pressured and almost a caricature of 1970s style "big man intimidation style" negotiation with Will Loomis. Incredibly condescending, sexist and truly a terrible place to b caricature of 1970s style "big man intimidation style" negotiation with Will Loomis. Incredibly condescending, sexist and truly a terrible place to buy a car. The sales person left my driver's license in the printer, I had to come back to retrieve it. Additionally, COVID protocols were not observed all over the dealership - several of the sales people were without masks and the sales person rode with you on the test drive, not even offering the opportunity to drive by yourself. Do not shop here - there are so many places to buy cars that treat you humanely. More

Mikhile was a great salesman to work with from start to finish. He listened to what we had to say and was very knowledgeable when we asked questions. Would 100% recommend coming to Arapahoe Kia and asking finish. He listened to what we had to say and was very knowledgeable when we asked questions. Would 100% recommend coming to Arapahoe Kia and asking for Mikhile by name to a close family member. More

DON'T USE THEIR SERVICE DEPT.I DRIVE A TON, SO I WAS DON'T USE THEIR SERVICE DEPT. I DRIVE A TON, SO I WAS GETTING A MONTHLY OIL CHANGE. THESE GUYS KNEW ME. MY NIRO THREW A ROD IN THE ENGINE. IT WAS " DON'T USE THEIR SERVICE DEPT. I DRIVE A TON, SO I WAS GETTING A MONTHLY OIL CHANGE. THESE GUYS KNEW ME. MY NIRO THREW A ROD IN THE ENGINE. IT WAS " REPLACED ", EXCEPT ONLY THE SHORT BLOCK. I WAS ALREADY HAVING AN ISSUE WITH THE ENGINE AND HAD CODES THROWN THAT SEEMED TO HAVE RESOLVED. IT WAS A WARRENTY JOB. THERE WAS NO REASON TO TRY TO " CUT COSTS ". IN FACT IT TAKES LONGER TO DO A SHORT BLOCK BECAUSE OF THE TRANSFER OF THE HEAD. SO IT TOOK LONGER AND IT WASNT CHECKED FOR DEFECTS REPORTED BY KIA. THEN THE RENTAL WAS TOO SMALL AND I WAS ELEIGIBLE FOR AN UPGRADE, BUT THE SEVICE MANAGER AND ENTERPRISE DIDNT CALL KIA TO CONFIRM. I HAD TO. BUT IT DIDNT MATTER. THEY REFUSED TO MAKE ME COMFORTABLE WHILE THEY TOOK THEIR SWEET TIME DOING UNNECESSARY WORK THAT COULD HAVE BEEN AVOIDED IF THEY HAD JUST ORDERED THE LONG BLOCK. WHEN I CALLED TO TELL TODD MY GRIEVENCE, HE HUNG UP ON ME WHEN I CALLED HIM AND THE SEVICE DEPT ON THEIR " CUSTOMER SERVICE" NOW ITS THROWING ENGINE CODES AGAIN. I TOOK IT TO MEDVED KIA. THEY RAN THE DIAGNOSTIC, FOUND THE PROBLEM, REPORTED IT TO KIA AND HAVE BEEN EXCELLENT IN COMMUNICATING. More

HORRENDOUS Customer Service!!!!My 2016 Kia Sorento with HORRENDOUS Customer Service!!!! My 2016 Kia Sorento with less than 80K miles, blew the head gaskets?! They offered to replace my engine for a mere $ HORRENDOUS Customer Service!!!! My 2016 Kia Sorento with less than 80K miles, blew the head gaskets?! They offered to replace my engine for a mere $11K. They offered me $1000 Trade-In (I got the same amount from another dealership that doesn't even sell Kia's!). Trying to get into a used car with them that I could afford was useless. They wouldn't work with me at all on the trade in and "iced" us for several hours sitting in the lobby so they could pitch me on a new car that there is no way I could afford. When I called to speak to Courtney the General Manager to ask for a courtesy waiving of the $180 diagnostic fee so the reputable dealership I got a car from could tow my old car away - he outright refused to take or return my calls. Super Shady. Arapahoe Kia - NOT a Great Idea!!!! More

You did not have authorization to charge my card a deposit until the loan was approved. I will be speaking with my attorney and the Bank today. The car purchase was canceled by Art's call and I to deposit until the loan was approved. I will be speaking with my attorney and the Bank today. The car purchase was canceled by Art's call and I told him to get my card refunded. Please send proof of $1725 refund today. Mitch Shanley More

All the bad stereotypes of a dealership, wrapped in one. Darrell Harp is absolute garbage. Gives all the rest of us “Daryls” a bad rep 🤣 Terrible, dishonest person to have running the finance depar one. Darrell Harp is absolute garbage. Gives all the rest of us “Daryls” a bad rep 🤣 Terrible, dishonest person to have running the finance department for any business. He is overly aggressive in selling warranties, going so far as tell me I don’t care to take care of my new SUV which is basically a Range Rover or Escalade (c’mon man, really?). He didn’t like being called on that either, cowered down when confronted about his childish tactics. Wasn’t hard to get him to cut the price of a warranty in half, either. He also tried lying about the warranty that comes on the vehicle already—too bad I had done my research, Darrell. He had me sign forms but told me to leave the date fields right next to my signature blank. Very, very dishonest. I provided this feedback to the manager via email when their automated emails went out to solicit feedback—no reply. I flew in from out of state to pick up my vehicle and the price increased $1,200 from the written term sheet sent to me via email. $500 because I wouldn’t be eligible for the financing rebate I was told I’d receive over the phone. $700 for their “delivery fee” which is just xx some dealerships pull to increase their cut. Short story, take your business elsewhere. Sad these guys are still in business. Sad that Kia doesn’t reach out to new customers to get their feedback about their dealerships like GMC always has. More

After speaking with Jakeob on the phone I drove over a 100 miles to make this purchase.  This transaction went very smoothly  thanks to the help of Jakeob and Mike , I was very impressed  with there profe 100 miles to make this purchase.  This transaction went very smoothly  thanks to the help of Jakeob and Mike , I was very impressed  with there professionalism. Even tho it was getting late the next step with the financial department was pretty easy too! The next morning (Wednesday) I woke up and proof read all the electronic documents from the sale and noticed there was a clerical error on the tax form. I called the dealership immediately to get this corrected before anything was filed but only got the financial departments voicemail.  I continued  to call and leave messages with different people multiple times a day and never got a response til day 6!  Finally when I got a hold of the financial director I was told it was too late and nothing could be changed to fix this clerical error. I feel that It was very unprofessional to be ignored by the whole Kia team for almost a week. The moment I signed the papers the dealership could careless about my concerns. Especially since I left a voicemail with Kourtney the GM and never got a return call. I would never refer anyone to Arapahoe Kia after this experience! Shane More