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Archer Volkswagen
Houston, TX
423 Reviews
If you're looking for a dealership that knows what it's doing, swing by Archer Volkswagen. We've been in the business since our dealership was founded in 1956 by Robert P. Archer. We're still family-owned and operated, and you'll feel like family when you're here. Our mission is to get you the perfect Volkswagen for your needs and wants, for the best price possible.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 423 reviews
March 20, 2007
I have used Archer VW 3 times for service to my 2004 Beetle and have sworn every time that I would not return there. It's convenient and on my way to work so I kept giving them chances. This last time Beetle and have sworn every time that I would not return there. It's convenient and on my way to work so I kept giving them chances. This last time they had my car for 3 days when I took it in for a minor repair and scheduled maintenance. When I got my car back it was absolutely filthy. There was dirt and mud all on the inside and it looked like they left my convertible top down because I had pollen (the yellow stuff that is all over everyone's cars!) all over the interior of my car. When I called to complain no manager was available and I was hung up on twice (Vickie and Tim). Everyone had a "it's not my job" attitude. My service technician, Daniel, actually told me that "he doesn't have time to inspect every vehicle before it's picked up. That's QC's job"!!This dealership needs to clean house and find people who care about customer service and realize that they make tons of money off of the service department. I will never take my car back to this dealership. All they had to do was apologize and fix it by cleaning up my car and instead all I got was excuses for why my car was a mess. They also need to do what every other dealership does and wash the cars before they are returned to the customer, especially for scheduled maintenance appointments. This would solve the problem of their "Quality Control" people not knowing what quality is and ensure better customer service all around. DO NOT USE THIS DEALERSHIP!! THEY ARE TERRIBLE AND NO ONE CARES! THE ONLY PLACE WITH WORSE CUSTOMER SERVICE THAT I HAVE EVER FOUND IS THE UNITED STATES POST OFFICE!!! More
by KReimer
Employees Worked With
Daniel, Tim, Vicki
July 18, 2006
I have ask for my touch up paint on 3 different occassion and have been told that Mr. Brown would send it. I have as of yet received it. He has blamed it on everyone but himself for not producing the paint, and have been told that Mr. Brown would send it. I have as of yet received it. He has blamed it on everyone but himself for not producing the paint, but when someone tells me they will mail it themselves I think the blame lays with them. Poor employee service from Mr Jeff Brown, Houston TX Valerie Derdak 715 Slate Valley Ln Spring, TX 77373 More
by derdak928
Employees Worked With
Jeff Brown
December 19, 2005
Terrible service. Regularly scheduled maintenance always results in a delayed turnaround with no apologies. Service department reps are lukewarm at best. They consistently overcharge - even as dealerships g results in a delayed turnaround with no apologies. Service department reps are lukewarm at best. They consistently overcharge - even as dealerships go - and never even attempt to exceed customer expectations or anticipate needs. We only go there because of location, but that is no longer reason to go. They can treat others badly, I'm done. More
by lawler
Employees Worked With
service department reps
