Archie Cochrane Ford

periodic full service on one of three Fords Service scheduling has always been very accommodating and timely (I am 200 miles away from Billings). I have always been pleased with the workmanship, Service scheduling has always been very accommodating and timely (I am 200 miles away from Billings). I have always been pleased with the workmanship, attention to detail, and recommendations made. More

Great Customer Service I dealt with Cameron Byrne. He was knowledgeable, friendly, and helped me in comparing different trims within the model of Ford I was looking at. He I dealt with Cameron Byrne. He was knowledgeable, friendly, and helped me in comparing different trims within the model of Ford I was looking at. He didn't pressure me into anything and answered all my questions. More

A Positive and Fun Experience We have been purchasing Fords (trucks, SUV's, and cars) from Archie Cochrane Ford since around 1977. We think the best deal has been made with them w We have been purchasing Fords (trucks, SUV's, and cars) from Archie Cochrane Ford since around 1977. We think the best deal has been made with them without the hassle of pushy sales people. The time it takes to purchase a vehicle there is minimal compared to other dealerships in Billings, MT. Really like doing business with Kent Mende, who is always calm, informative and respectful of the purchaser's time spent in making a decision. More

excellent throughout saw a TV ad for some low price Ford Focus cars. Many times these seem to be come ons to reel you in, then they only have more expensive cars of same m saw a TV ad for some low price Ford Focus cars. Many times these seem to be come ons to reel you in, then they only have more expensive cars of same model. They actually had a variety of very low priced cars to choose from. I made a call in the evening and talked to a salesman. I lined up an appointment for the next morning. After looking over their web site, found the exact car I wanted. Called in the morning and asked them to hold it and I'd be in to buy it. They held it, had it prepped and ready to go. The price was excellent. The service from the no bargaining purchase, to financing to followup have all been excellent. More

Started off less than desirable, but ended up for the better To begin I put a deposit down on a vehicle I was interested in after Chris T. sent the history to me via email. I made arrangements to view the vehicl To begin I put a deposit down on a vehicle I was interested in after Chris T. sent the history to me via email. I made arrangements to view the vehicle but when I arrived the vehicle had been sold by another salesperson that was unaware of my deposit! It seems that when you make a deposit online it goes into an account but nobody is notified, consequently nobody was aware and the vehicle was sold! To be fair, Chris T sent me an email notifying me of this but I had already departed and I didn't receive it. All was not lost however as I was shown another vehicle that interested me and I purchased it after a few mechanical issues were addressed. Chris T was very patient and answered my queries promptly. I give KUDOS to Chris T and sales manager Matthew G for all of their time devoted to what I will call a good deal! I gave a rating of only four stars because of the deposit scenerio, otherwise it would have been five stars... More

Great staff!!! Great sales staff and service. Chris was our salesman and did a great job babysitting us from start to end. Took us 2 months to decide to buy a new pi Great sales staff and service. Chris was our salesman and did a great job babysitting us from start to end. Took us 2 months to decide to buy a new pickup. We came from out of town and he was with us all day, even took us to WalMart!!! At the last minute, we added a few accessories and the body shop got it done for us so we could get going. We love our new truck!!! Thanks!! More

Great service Lindsay is always a joy to talk with. My truck is well taken care of Jake called to let me know my air filted needed changing. The guys are very knowl Lindsay is always a joy to talk with. My truck is well taken care of Jake called to let me know my air filted needed changing. The guys are very knowledgable and they have even helped me figure out my setting on the radio. Thanks Priscilla More

Another disappointing visit to Archie Cochrane Ford. Brought my truck in for mechanical repairs. Also needed the driver's side window switch repaired, my 3rd attempt at getting this window switch repaire Brought my truck in for mechanical repairs. Also needed the driver's side window switch repaired, my 3rd attempt at getting this window switch repaired at Archie Cochrane. Also needed the wiring for the trailer hitch re-wired. The mechanical repairs were handled okay, the trailer hitch re-wiring was acceptable. The window switch was not worked on at all. The service consultant thought I told him not to fix it. A misunderstanding on his part. The first time I tried to get the window switch repaired, they forgot to do it, the second time they couldn't figure out what was wrong so it wasn't fixed. Now this time, the service consultant thought I told him NOT to fix it. When I went to pick up my truck, the lady at the front desk was very apologetic about the misunderstanding and would have the service manager call me about the mix up. That was 2 days ago and haven't heard from the service manager. I think I've had enough of Archie Cochrane's service dept. and will give Laurel Ford my business and see if they can do better. More

Excellent sales experience We called the dealership to find out the price of a vehicle they had listed. Ross was very helpful. He actually listened to what we wanted, asked the We called the dealership to find out the price of a vehicle they had listed. Ross was very helpful. He actually listened to what we wanted, asked the right questions and never pushed his preferences on us or pressured us to make a deal. The car had everything we really wanted and when we decided we wanted to take a look at it they actually held the vehicle for us since we live 4 hours from the dealership. We got to the dealership my husband and myself both had great test drives. Ross showed the features in a natural fashion, slowly and without condecension. We decided to buy it and because they had asked us to fill out an application before departing everything was ready when it came time to buy. It was a very smooth and satisfying sales experience even right down to the warranty packages they offered. They had a refundable warranty for drive train, engine and transmission that was a really great deal. Ask them for more information if you are interested. All in all, we are very pleased. Service after the sale as also been really good. We called for the password to the door since we forgot about it before we left and they got it right to us. We also ordered some weathertech mats after the purchase and they honored the deal that had been going on the weekend we were there even though their parts department had been closed when we bought the car. We found them to be a no pressure dealership that dealt with us very fairly at every turn. More

Not Impressed at all I sat at the desk and basically did all my own homework from my cell phone since their computer was acting up! Told them what truck I wanted and tried I sat at the desk and basically did all my own homework from my cell phone since their computer was acting up! Told them what truck I wanted and tried to make a deal and they bring back a price for a totally different truck. Then when we finally were to strike a deal on the right truck they brought back a price higher than what they posted on the internet! Product knowledge was not there either! I knew more about the product line than they did. Salespeople didn't even listen what I had to say. Do not recommend unless you want to pay a premium price for poor service! More