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Arlington Heights Buick GMC - Service Center

Arlington Heights, IL

4.9
1,041 Reviews

1,041 Reviews of Arlington Heights Buick GMC - Service Center

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February 29, 2024

I had an issue with a recently purchased vehicle and the team there was able to get the part needed, schedule an appointment that worked with my schedule and complete the service efficiently. More

by bobhammerstad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike O'Connell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Fay
Mar 01, 2024 -

Arlington Heights Buick GMC responded

Hi Bob, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Arlington Heights Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Arlington Heights Buick GMC Team

February 22, 2024

Brian gave good service. I was in and out in 45 minutes. He was very pleasant. More

by kenslip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Feb 23, 2024 -

Arlington Heights Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Buick GMC Team

February 20, 2024

Thank you Brian! Appreciate the quick updates and excellent customer service. Made the appointment very smooth. More

by Patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Feb 22, 2024 -

Arlington Heights Buick GMC responded

Hello Patrick! It is great to hear about your recent service experience. We will certainly pass on your feedback to Brian and our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, The Arlington Heights Buick GMC Team

February 19, 2024

Brian is a great service manager! ! He kept me informed throughout the repair process!! I’ve had repairs done on my 2016 Buick Enclave at this dealership before and was very satisfied More

by Jerome Freihammer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember her name but she answers the service department phone. She was also excellent!!, Brian Poteracki
Feb 21, 2024 -

Arlington Heights Buick GMC responded

Hi Jerome, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Arlington Heights Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Arlington Heights Buick GMC Team

February 12, 2024

The service time was on point and Chris came out to give a a detailed description of exactly what and when our vehicle might need further services. More

by hoganrenee52
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Arlington Heights Buick GMC responded

Hogan, it’s great to know that Chris provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

February 08, 2024

Chris was very nice to deal with and very helpful. Prices are a bit high, but as long as service and workmanship are good, I'll keep coming back. More

by ibrosenthal
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Arlington Heights Buick GMC responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Arlington Heights Buick GMC Team

February 07, 2024

Chris was very easy to work with. Explained everything for me so I didn't have any questions. Will gladly come back! More

by jon walger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Arlington Heights Buick GMC responded

Jon, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Arlington Heights Buick GMC Team

February 03, 2024

Chris Parisi was great! He was there with an Estimate of what it would cost as well as how long it would take. He also kept me updated about what was going on. More

by rjwiduch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Arlington Heights Buick GMC responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Arlington Heights Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Arlington Heights Buick GMC Team

January 31, 2024

My husband called twice to ask a question regarding the tire monitoring system that was recommended getting fixed. No one returned his call. More

by Dina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean Fay
Feb 02, 2024 -

Arlington Heights Buick GMC responded

Thank you for sharing this review regarding your experience with us, Dina. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Ariel Szwec, GM ariel@ahbuickgmc.com

January 26, 2024

Chris went above and beyond to take care of my gmc service needs. Very professional and communicative. Thank you again Chris More

by Jasmin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Arlington Heights Buick GMC responded

Jasmin, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Arlington Heights Buick GMC Team

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