Arlington Heights Buick GMC - Service Center

Brian models the epitome of customer service. He kept me informed throughout the entire process of the repair of my vehicle and went out of his way to make sure that I was completely satisfied. He kept me informed throughout the entire process of the repair of my vehicle and went out of his way to make sure that I was completely satisfied. More

Brian is always on top of my auto's needs. Always a "10" in my book. Always a "10" in my book. More

Thank you Chris in the service department And also to the service crew and the parts department I was very satisfied with the outcome thank you again service crew and the parts department I was very satisfied with the outcome thank you again More

Great service! David always provides great customer service. Definitely 100% satisfied. Will come back for more. David always provides great customer service. Definitely 100% satisfied. Will come back for more. More

It is a very accommodating dealership. A pleasure working with all personnel in the various departments. A pleasure working with all personnel in the various departments. More

Service Department is clean and efficient. Booking service via the Web app is convenient and pretty easy. Booking service via the Web app is convenient and pretty easy. More

Dissatisfied with service performed May 23. Brian (service contact) was checking with Buick to see if anything could be done. Did nt hear back from brian so contacted three straight days befo Brian (service contact) was checking with Buick to see if anything could be done. Did nt hear back from brian so contacted three straight days before call returned and had no info. Waited another good week and have contacted him with no return call. It is apparent to me, communication is not a priority with this dealer. More

Easy to make y service appointment and I was kept abreast of the progress on my car. of the progress on my car. More

I had a speaker problem and Brian took care of it. Had the diagnostic done and found the problem. Had the diagnostic done and found the problem. More

Went in for my 1st oil change, which was free, plus a wheel alignment. I explained to my service advisor Chris Parisi that I found my car pulling to the right soon after I got it. So it's strange the ca wheel alignment. I explained to my service advisor Chris Parisi that I found my car pulling to the right soon after I got it. So it's strange the car needed an alignment straight out of the factory. Chris explained that alignment is a maintenance item so it's usually not covered under warranty, but he'll see what he could do. I was a bit surprised that I didn't have to pay anything when it came time to checkout. Thanks, Chris for all your help! You can bet that I'll be coming back for future service! More