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Arlington Heights Buick GMC - Service Center

Arlington Heights, IL

4.9
1,062 Reviews

1,062 Reviews of Arlington Heights Buick GMC - Service Center

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June 11, 2022

Best dealership around. I’ve been to a few others and Buick GMC has the best customer service. More

by msanchez003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zaia, Zaia
Jun 14, 2022 -

Arlington Heights Buick GMC responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Arlington Heights Buick GMC Team

June 09, 2022

David Keas met me when I brought my Equinox in for routine service. He was very helpful and all work was done well and in a timely manner. More

by Judygibbons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Keas
Jun 10, 2022 -

Arlington Heights Buick GMC responded

Thanks for your outstanding review, Judy! We're very happy to hear that David was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Buick GMC Team

June 06, 2022

Chris Parisi did a great job helping me through an unexpected repair! Excellent customer service! More

by rdesbles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Arlington Heights Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Arlington Heights Buick GMC Team

May 31, 2022

Best in town! Chris Parisi went over and above resolving issue after the service tech failed at what he should've done! More

by gayle.spicebrowne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Arlington Heights Buick GMC responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Gayle! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Arlington Heights Buick GMC Team

May 27, 2022

Brian P. was my service advisor, and as always, he and the rest of the service people provided top notch professional service. More

by Sullivan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Poteracki
May 28, 2022 -

Arlington Heights Buick GMC responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Brian does for Arlington Heights Buick GMC and our customers. Hope to see you again soon! Sincerely, The Arlington Heights Buick GMC Team

May 26, 2022

service department is excellent. Brian gave an excellent and thorough explanation of what is needed now and what will need to be done next time i bring the encore for service. More

by michel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
May 27, 2022 -

Arlington Heights Buick GMC responded

Michel, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Arlington Heights Buick GMC. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Arlington Heights Buick GMC Team

May 25, 2022

I was on time for my appointment and was immediately assisted as I entered the service Garage. I was there for an oil change and Zaia helped me. I told him I didn't want the tires to be checked, as I More

by parigini60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zaia Zaia
May 27, 2022 -

Arlington Heights Buick GMC responded

Thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Zaia is a great asset and we're thankful to have her on our team. We appreciate your business! Sincerely, The Arlington Heights Buick GMC Team

May 23, 2022

Service was prompt and efficient. I really appreciated the e-mails reminding me that it had been a long time since my car was serviced. More

by allen.sered
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Arlington Heights Buick GMC responded

Allen, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Arlington Heights Buick GMC Team

May 18, 2022

Easy to make an appointment plus easy in and out service. Spoke with Brian who kept us informed at all times. He was nice to work with and I felt instantly comfortable with him and felt his honesty about wor More

by kkowalski4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
May 19, 2022 -

Arlington Heights Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Arlington Heights Buick GMC Team

May 18, 2022

Very happy with the service performed on my car Chris was very helpful and got me back on the road More

by chelychelz37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike O'Connell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristal Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Petersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcelo lucena , Brian Poteracki
May 19, 2022 -

Arlington Heights Buick GMC responded

Thanks for the great feedback! We're very happy that Chris was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Arlington Heights Buick GMC Team

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