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Arlington Heights Ford

Arlington Heights, IL

5.0
5,039 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for ...
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801 W. Dundee Rd.

Arlington Heights, IL

60004

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Showing 5,039 reviews

November 16, 2023

Mike Waddle at Arlington Heights was very helpful during our stranded time away from home . More

by LauraJF331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Arlington Heights Ford responded

Thank you for leaving us this great review, Laura! We are very happy to hear that Mike could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

Nov 20, 2023 -

LauraJF331 responded

Truly great you went the extra step to thank our review. We will return to Ford on future shopping Fragnito family

November 16, 2023

my 3rd car brought from brother and the dealer. and i wont go anywhere else but here More

by Christian
Recommend Dealer
Yes
Employees Worked With
Lonnie Catanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Rodriguez, Israel Gonzalez, Jose Narez
Nov 20, 2023 -

Arlington Heights Ford responded

Christian, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Arlington Heights Ford Team

November 15, 2023

Very pleasant experience, clean & friendly. Our salesman was very helpful and answered all of our questions More

by mjason325
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Rosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Arlington Heights Ford responded

Thank you for your great review! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

November 15, 2023

Salesman worked for my benefit even after a few trucks got away. Kept up with providing more vehicles with my taste. Rich was great. More

by Emo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Jacobsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Arlington Heights Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Arlington Heights Ford Team

November 15, 2023

Best of the best. Jerry and the entire crew do a great job. Very sharply with the service and attention to detail. More

by DavidVee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ikram "Ike" Alam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Arlington Heights Ford responded

David, we are pleased to hear that you had an excellent experience with Jerry and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, The Arlington Heights Ford Team

November 15, 2023

Friendly, professional with a sharp wit, Lonnie is as we say in England, “A DIAMOND geezer!’ Thank you for securing my vehicle! More

by debi.tibbles
Recommend Dealer
Yes
Employees Worked With
Lonnie Catanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Arlington Heights Ford responded

Thanks for your awesome review, Debi! We're very happy to hear that Lonnie was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Ford Team

More
November 14, 2023

Colton was very personable, accommodating, responsive and helpful. Worked hard to get a good price for our trade in. More

by Deb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colton Hannemann
Nov 15, 2023 -

Arlington Heights Ford responded

Thanks for your outstanding review, Deb! We're very happy to hear that Colton was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Ford Team

November 13, 2023

Sam provided great, thorough service. He went above and beyond for my son and 8 and got us in a truck that met the criteria we gave him, including price. Overall, very satisfied. More

by Greg P
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Vasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Arlington Heights Ford responded

Greg, thank you so much for giving us an opportunity to work with you and your family! We look forward to helping you with any and all of your future automotive needs! Sincerely, The Arlington Heights Ford Team

November 13, 2023

Elliot Reichel is an exceptional salesman! Wasn’t even sure we were looking for a Ford, when he helped us find my new SUV. Whole dealership was friendly. Don’t go anywhere else. Thank you Ar More

by twins330
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Arlington Heights Ford responded

We loved reading this review! Happy customers are our aim, and it appears Elliot really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Sincerely, The Arlington Heights Ford Team

November 13, 2023

Michael was a great, found me the car of Mt dreams- was a great pleasure! More

by mrathsack
Recommend Dealer
Yes
Employees Worked With
Michael Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Dziedzic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Rodriguez, Ben McCarty
Nov 14, 2023 -

Arlington Heights Ford responded

We appreciate your review and are glad to hear that you had a great experience with Michael. We look forward to working with you again soon! Sincerely, The Arlington Heights Ford Team

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