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Mike Waddle

Overview Reviews (427) Inventory (238)

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Mike Waddle

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Mike Waddle

Service Writer

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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4.9

427 Reviews

Overview Reviews (427) Inventory (238)

4.9

427 Reviews

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427 Reviews of Mike Waddle

April 10, 2024

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Employee Rating

Mike Waddle, Service Manager, consistently provides me and my wife with excellent service for our Ford Expedition EL and Explorer. I recommend Arlington Heights Ford Service Center. and my wife with excellent service for our Ford Expedition EL and Explorer. I recommend Arlington Heights Ford Service Center. More

by Mark Helbing

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Burzawa

Helpful 0

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Apr 15, 2024 -

Arlington Heights Ford responded

We truly appreciate you taking the time to write about your experience at our service department, Mark. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with Mike and our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Arlington Heights Ford Team

March 23, 2024

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Called yesterday wanted oil change service spoke to John B set appt for 10am car is perfect happy with all services performed B set appt for 10am car is perfect happy with all services performed More

by TomyJon

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jerry Hood, John Burzawa

Helpful 0

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Mar 26, 2024 -

Arlington Heights Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Arlington Heights Ford Team

March 21, 2024

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Always get excellent service AH Ford. We own 3 Ford vehicles and the AH Ford service department is a big factor why. We own 3 Ford vehicles and the AH Ford service department is a big factor why. More

by MTRAGE

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jerry Hood

Helpful 0

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Mar 26, 2024 -

Arlington Heights Ford responded

Thank you for the 5-star rating! We're delighted to know that you had a great time with us. Your positive feedback inspires us to continue delivering exceptional service to all our valued customers. We look forward to serving you again in the future! Sincerely, The Arlington Heights Ford Team

March 21, 2024

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Employee Rating

Purchased both ford vehicle's at other dealers because of small covid inventories. Recently tried your Arlington heights location because it's close to were we live.come to find that your staff Jerry Hood a small covid inventories. Recently tried your Arlington heights location because it's close to were we live.come to find that your staff Jerry Hood and Mike Waddle are a pleasure to do business.I will be coming back for all our servicing needs. Previous purchased Honda brand and switched to all fords in 2019. very happy. Jerry Hood, has a very winning attitude toward his customers ,very good to see in day and age. glad we landed here. More

by northbluff2020

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jerry Hood

Helpful 0

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Mar 26, 2024 -

Arlington Heights Ford responded

Thank you so much for this fantastic review, and congratulations on your new vehicle! We appreciate you taking the time to share your experience and for allowing us to show you the Arlington Heights Ford difference! If you should have any questions regarding your new vehicle, please don’t hesitate to reach out! Otherwise we wish you miles of happy driving! Sincerely, The Arlington Heights Ford Team

March 12, 2024

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Employee Rating

Excellent service department fast nice waiting area. Explanation of service performed and how to maintain my car in the future Explanation of service performed and how to maintain my car in the future More

by ekrempetz

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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Mar 15, 2024 -

Arlington Heights Ford responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Arlington Heights Ford Team

March 08, 2024

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The service was super helpful and quite quick from what I expected. Everyone I spoke to was lovely b expected. Everyone I spoke to was lovely b More

by katieramone

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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Mar 13, 2024 -

Arlington Heights Ford responded

Thank you for leaving us this great review, Katie! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

March 04, 2024

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Employee Rating

Prices on the higher side, service manager should have recommended for what is necessary and what is not, however service was prompt. recommended for what is necessary and what is not, however service was prompt. More

by hameedinm

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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March 03, 2024

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Employee Rating

The staff and very one I work with were great, and they work with me to get me in and out fast . They did a great job on my car. Thanks . work with me to get me in and out fast . They did a great job on my car. Thanks . More

by randywilliams08@gmail. Com

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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Mar 06, 2024 -

Arlington Heights Ford responded

We are ecstatic to hear about your positive experience with us, Randy! We will share your feedback with my team and hope to see you again soon! Sincerely, The Arlington Heights Ford Team

February 22, 2024

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Employee Rating

I feel that the service writer has my best interest at heart. I also feel that the service writer Mike Waddle was courteous and knowledgeable. heart. I also feel that the service writer Mike Waddle was courteous and knowledgeable. More

by redbeard58

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 27, 2024 -

Arlington Heights Ford responded

Thanks for your perfect review! We're glad to hear that our team was courteous and knowledgeable! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Ford Team

February 21, 2024

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Employee Rating

I pass 3 Ford dealers to get to AHF because of their excellent customer service! excellent customer service! More

by Sdgt3

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 26, 2024 -

Arlington Heights Ford responded

Thank you for the feedback! We are happy to hear about your positive experience at Arlington Heights Ford, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Arlington Heights Ford Team

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